Delivery done at wrong location at 1st attempt. But 2nd delivery was arranged free of charge and recepient has recieved flowers 2 days later than requires. In any case surprice was spoiled which m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What is great is that you can get beautiful flowers, bouquets to your budget at anytime, really ANY. Had an emergency once and they delivered at 11pm. The customer care is of great service and won’t l... See more
Company replied
I received fresh bouquet of flowers in good condition. It was a small delay of delivery and the courier could not find the right building.
Company replied
We had a small issue with our initial order, but the team handled it absolutely professionally. They quickly acknowledged their mistake and immediately sent us fresh roses. Thank you for your fast s... See more
Company replied
Company details
Written by the company
Udora is a global marketplace for flowers and gifts, created to bring the warmth of real human connection into a digital world. Inspired by the idea of a touch carried across distance, our mission is to help people feel closer to the ones they love, no matter where they are. We connect customers with trusted local florists and independent artisans in 50+ countries, offering everything from fresh bouquets and cakes to curated gift sets, home decor, and unique handcrafted pieces. By partnering with smaller shops, we make every gift feel thoughtful and personal, while also helping local businesses grow and reach more customers worldwide. Udora is built around accessibility, sensory experience, and authentic connection. With same-day delivery options in many locations, an easy-to-use platform, and a photo before delivery feature, we make gifting transparent and reassuring. Every order is designed to help customers share emotions that go beyond the screen — warmth, presence, celebration, comfort, and joy. Whether it’s a birthday, thank-you, romantic gesture, or spontaneous surprise, Udora helps turn distance into closeness and everyday moments into lasting memories.
Contact info
Dubai, U.A.E.
- +97145401249
- hello@udora.com
- udora.ae
3.9
Great
415 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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People also looked at
Exactly same item we saw in online ..
January 22, 2026
Reply from Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
the order didn't leave the store till i…
the order didn't leave the store till i called to check on it as it was delayed.
January 18, 2026
Reply from Udora
Thank you for letting us know about the order mishap! We're sorry things didn't go smoothly. If your delivery arrived late or the product wasn't quite what you expected, you can totally start a dispute within 3 days of receiving the order and get a refund. Just give the item a 1-star rating to get started. Flowwow team
Thank you so much dear for make our day…
Thank you so much dear for make our day special 🤍
January 11, 2026
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
average
it's ok, they do deliver but the customer support service is not so helpful, the only thing they're able to do is to direct the customer to the store where I ordered the flowers. in this case I have a question - why do I need them in between if I can go and order directly from the store
January 12, 2026
Reply from Udora
We're sorry you were disappointed with our support team. We strive to help with any issues, but some situations can only be resolved through a dispute or directly with the seller.
We see that our colleagues provided you with a correct answer in chat. Your order was delivered by the seller's courier. Therefore, the situation could only be resolved directly with the seller or by opening a dispute to request compensation. Flowwow team
Very helpful and easy to communicate…
Very helpful and easy to communicate with. Every thing was done within 2 hours.
January 10, 2026
Reply from Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Reply from Udora
Thanks for the great rating 😉 Flowwow team
Beautiful flowers and nicely wrapped.
January 9, 2026
Reply from Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Quick services with immediate response
The product is very useful and can be used as multiple choice of services , which is very handy.
January 9, 2026
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
I order flowers from outside of the…
I order flowers from outside of the country for my friend birthday
Delivery was on time and flowers fresh
Thanks .Recommend
January 6, 2026
Reply from Udora
We appreciate your feedback and are always looking for ways to improve. Let us know what we can do to earn that perfect 5-star rating. Flowwow team
Reply from Udora
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute. The dispute will be resolved within 3 days. Truly yours, Flowwow
Reply from Udora
Thank you for your feedback and trust 😉 Your Flowwow
Thank you❤️
Thank you❤️. Perfect app for my loved ones. So many options and couriers are supportive
January 4, 2026
Reply from Udora
Thanks for the great rating 😉 Flowwow team
Good sevrice
The variety of flowers they offer is great and their customer's service is very responsive. The delivery unfortunately took longer than they've said it to be.but the bouquet arrived just in time, packaged nicely and undamaged. I would definitely recommend!
January 3, 2026
Unprompted review
Reply from Udora
Thank you for your rating and letting us know about the delivery delay. That's definitely not cool! Please send your order number and a screenshot of this review to feedback@flowwow.com – it helps us pinpoint the issue. Yours, Flowwow
perfect service
this was the second time I ordered from you and everything was perfect thank you
December 25, 2025
Reply from Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Great first experience
Very good price comparing to other flower delivery companies.
On time, friendly delivery.
Flowers look fresh and great.
December 30, 2025
Reply from Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
They sent the gift to the wrong house
They sent the gift to the wrong house, then argued that I put in the wrong address, which I didn’t when I double checked it. I put in the correct villa number, and recipient name and contact, which they could have called to confirm but they didn’t. Bad service, bad customer service.
December 22, 2025
Reply from Udora
Thank you for bringing this situation to our attention. We're sorry for the inconvenience you've experienced. To help us resolve this issue, please send your order number to feedback@flowwow.com. Flowwow team
A am very happy with my order
A am very happy with my order. The plants arrives healthy and well packaged. Delivery was on time.
December 28, 2025
Reply from Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
The flowers are almost dead...
December 26, 2025
Reply from Udora
We are sorry to hear about your gift situation! Unfortunately, as per our platform policies, only the sender of the order can get a refund. If they're up for it, they can rate the order with 1 star within 3 days of delivery to start a dispute with the seller. In the meantime, if you want us to keep an eye on things and see how the dispute goes, contact us directly at feedback@flowwow.com. Thank you for your understanding, Flowwow team
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