Uggonline Reviews 244

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, often describing them as exceptional, comfortable, and well-made. Many people highlight the fast delivery service, noting that items often arrive sooner than expected, even for international shipments. The pricing is also frequently mentioned as being very reasonable and offering good value. However, some customers experienced issues with their orders, including incorrect sizing, customs charges that were not clearly communicated, or products arriving with defects. A few other people also felt that the company's return policy regarding restocking fees was unclear, and some were disappointed by extended delivery times or missing packages.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are satisfied with the quality, describing... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the superb quality of sheepskin... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the easy ordering... See more

Price

Users describe positive interactions with price, often noting that prices are much cheaper than ordering... See more

Based on these reviews

Rated 4 out of 5 stars

Great service and beautiful slippers. However, these are large in sizing. I always wear US ladies 9 and these are too big for me. They slip up and down and as wool pile flattens out they can only f... See more

Rated 5 out of 5 stars

I received the Merino Tassy platform Ugg for my birthday and I love them! They are made of exceptional quality and are exactly how described, I have the sand colour and the colour is perfect. They are... See more

Rated 5 out of 5 stars

Ordered online nice and easy, got notified at every step of delivering from dispatch to door. Paid for insurance of delivery as coming from aus to uk and delivered a lot faster than expected. Arrived... See more

Rated 5 out of 5 stars

Easy to order, fast delivery, item as described, shoes are very light which makes them perfect for overseas travel. I would recommend to order your actual size as length is perfect but width is quite... See more

Rated 5 out of 5 stars

Website was easy to use and had additional promo advertised visibly so I got a further 10% off my purchase - which was already on sale. Shipping was fast - ordered 27/05 and received them on 03/06. Wa... See more

Rated 5 out of 5 stars

Excellent all round. I missed my uggs from when I lived in Aus.. So thought I'd buy some for my brother for Xmas, the delivery to the uk was so fast it blew my mind, approx 3 weeks so I ordered anothe... See more

Rated 5 out of 5 stars

I love my new moccasins. They were reasonably priced and arrived quickly. I bought the pink ones and they are so warm and comfortable, especially for Tassie weather! Overall great quality and I would... See more

Rated 5 out of 5 stars

Purchased for my daughter for her bday and she loves them. Fitted perfectly and warm. What we didn't like was placing each slipper into a plastic bag when both would have fitted into one. And to be ho... See more

Rated 5 out of 5 stars

Legit company with legit products. Got some slippers for my mum which were posted to a remote location. They got there after some mucking around on AusPost end, but all the store-specific stuff was gr... See more

Rated 5 out of 5 stars

Excellent as usual. Price and quality for boots are spectacular and very worth the money. Posted and shipped faster than expected and one very happy mother duck was gifted her new boots for Winter.

Rated 1 out of 5 stars

I order 2 items. I was not informed of customs charge of £84 at the outset. Neither was I advised of lengthy shipping times (10 days), which meant my order did not arrive prior to my travels. Upon... See more

Rated 1 out of 5 stars

BEWARE, my elderly father bought my mother some Uggs online but were the wrong size. He made a mistake sending back but he did with the receipt. Countless emails but still waiting for exchange or refu... See more

Rated 5 out of 5 stars

The ordering and the delivery process was good. Unfortunately the boots are verry small for my Daughter. I did call before i placed order with her uk shoe size but the boots are small so unfortunately... See more

Rated 5 out of 5 stars

thanks for two pairs of slippers for myself and hubby. they are exactly want we wanted in terms of colour, size, style and you sold to two very happy and satisfied customers. I am thinking about how... See more

Rated 1 out of 5 stars

Boots arrived and the seam had split and had a hole. I have been emailing, sent photos and tried everything to get hold of customer services. After posting a negative comment on their Instagram they f... See more

Rated 5 out of 5 stars

Really pleased I could order from Ugg Online. My purchase was shipped out straight away and surprisingly arrived within 8 days. Absolute quality boots.

Rated 5 out of 5 stars

Excellent service. Arrived within a week from S.W Australia. Price much cheaper than ordering from the U.K. and that was including the cost of shipping.

Rated 5 out of 5 stars

Fabulous warm sheepskin arch support inserts! Love them, they've given my old Ugg boots a new lease on life and another couple of years wear!

Rated 5 out of 5 stars

Good clear and quick communication. Honouring return policy with no questions asked. Sent out correct size quickly. Thank you

Rated 5 out of 5 stars

The uggs were a hit with my little girl - she loves them! They arrived swiftly from Australia. I had to contact customer service with regard to delivery, and they responded instantly to my email.

Rated 5 out of 5 stars

Fabulous boots, great service and fast delivery considering they come from Australia. Prices are much cheaper than ordering within the UK. Will be ordering new slippers soon

Rated 5 out of 5 stars

The slippers are exactly what I wanted. I ordered 2 pairs. Quality brilliant and comfortable. I love the fact that there was 2 different straps! I feel fabulous....and who doesn't want to feel fabul... See more

Rated 4 out of 5 stars

Firstly, we are happy with the boots. They seem to be well-made and comfortable. On the other side, we were confident that we had ordered a size 39, but somehow a size 38 ended up on the order. We n... See more

Rated 1 out of 5 stars

Great website, customer service etc., but the actual product was poor. The difference in material in left and right boot was significant. Unfortunately I just unwrapped and threw in closet. Only tried... See more

Rated 5 out of 5 stars

I was a little unsure to order from Australia but I was able to track every stage of the parcels journey. My boots arrived in the UK in 10 days and I love them! Will certainly be ordering again.

Rated 1 out of 5 stars

Terrible awful customer service. Really awful. They don’t answer the phone. An automated message just sends you back to the website. They don’t answer emails and the chat function they advertise is no... See more

Rated 5 out of 5 stars

Great quality boots and an excellent price delivery was very fast . Box had a small dent so maybe the packaging could be slightly better . Not a problem for me but if I was giving as a present would h... See more

Rated 5 out of 5 stars

Fabulous service, web site clear description of product. Easy ordering process and superb quick delivery. On arrival product exactly as described. 10/10

Rated 5 out of 5 stars

It was easy to pick what I wanted from a large range. Orderinv online was quick and arrived faster than expected. Will definitely come back.

Rated 5 out of 5 stars

superb quality sheepskin slippers which fit perfectly, delivered in really quick time at a great price.

Rated 1 out of 5 stars

My order was with "customs"for weeks, then I received an email that my package was deliverd, only no delivery was ever done! I have tried to contact them several times but they haven't responded at al... See more

Rated 5 out of 5 stars

Great Slippers. Warm and Comfy. Good design and great materials used. Great quality. They are a wee bit big so be careful around men's and women's size guide.

Rated 1 out of 5 stars

Order a pair of Uggs, was very impressed how quickly they arrived from Australia to the UK however they arrived defective. The metal tag was bent and when they asked for a photo, it snapped entirel... See more

Rated 1 out of 5 stars

DO NOT BUY FROM HERE. Ordered a few items for Christmas presents and they are currently being held at the post office for an additional 66.11 pounds. This is on top of the original price paid and post... See more

Rated 5 out of 5 stars

Extremely happy with my purchase. I love my uggs and reckon everyone should own them. I definitely recommend and will be back for more.

Rated 5 out of 5 stars

easy transaction, delivered in a timely manner, product was boxed and packaged well. very happy with purchase and overall experience.

Rated 5 out of 5 stars

Easy to order online with accurate sizing charts for all style designs which helped with making the correct decisions, quick to deliver to NZ with tracked updates, quality products at a great price.

Rated 5 out of 5 stars

Package arrived in 4 working days so was stolked!!! Love these Ugg's, gorgeous to look at so warm and comfortable 🥰 simply the best !

Rated 5 out of 5 stars

Awesome - brilliant boots and fast dispatch. Really fast delivery from Australia to Scotland! What’s not to love about that? - thank you

Rated 5 out of 5 stars

I bought the slippers for my daughter. She says that they are so warm and comfortable to wear. I also like the fact that the slippers were made in Australia, which is important to me.

Rated 5 out of 5 stars

These uggs are the best. I got such a good bargain, the delivery fee of 20pounds is a much but it is totally worth it. Will definitely be ordering again.

Rated 1 out of 5 stars

My experience with uggonline.com.au has been extremely disappointing. I have contacted the store multiple times by email and phone, but I have received no response whatsoever. Seeing that my order h... See more

Rated 1 out of 5 stars

Be aware. This site will charge you a restocking fee per item ordered - not per order as it appears to read in their returns policy. These sizes run small, I am always a 37 and couldn't fit any of the... See more

Rated 5 out of 5 stars

Simple to order and they came very quickly. Simple transaction again. Very satisfied. Definitely order again for my next pair.

Rated 5 out of 5 stars

The bed shoes are really comfortable and exceeded my expectations! Really supportive, and is a dupe for what I wanted.

Rated 5 out of 5 stars

Buying from ugg online was great and these ugg shoes have to be some of the comfiest shoes I have ever worn, and I love how they mould to my feet too. True to size!

Rated 5 out of 5 stars

The order was placed on the 11th September and was delivered in New Zealand on the 16th September. Excellent notifications at each step of the delivery process. Overall it was excellent service.

Rated 5 out of 5 stars

Good quality make - but definitely order a size up as they fit small. I’m normally a size 9 and ordered that, but they’re a touch small; I should have ordered a 10.

Rated 5 out of 5 stars

Fast delivery from Australia to the UK as received order in 7days! Great quality Would recommend

Rated 5 out of 5 stars

Boots arrived in a timely manner considering shipping from Oz to UK. They are lovely and very comfortable.



Contact info

4.1

Great

TrustScore 4 out of 5

244 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Cancellation requested after 45 minutes, return refused


I placed an order by mistake and contacted customer service within 45 minutes asking to cancel it before shipment. Despite my immediate request and several follow-up messages, I was told that cancellation and returns were not possible because the item was on sale and this is against their policy.

The parcel was then delivered and left in front of my house. The product is completely new, unopened and unused, and I offered to send it back at my own expense, but the company still refused any return or refund.

I understand companies have their own policies, but I was surprised that an order reported as an error almost immediately after purchase could not be stopped or returned, even when the item is in perfect condition.

I would have expected more flexibility.

International customers should be aware that this store does not offer a right of withdrawal similar to the 14-day return policy common in the EU.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

These are not UGG (Decker) branded boots. Significant customs charges payable in UK

Beware that these boots are not UGG branded boots (produced by Decker) but rather generic Australian "ugg' boots.

I raised this with the company as I believe it to be the case that Australian companies are not permitted to sell generic ugg boots internationally using the UGG name. I also believe that the website and the markings on the boots are designed in such a way that a consumer could believe that these were genuine UGG branded boots. I ultimately received no response and claimed a chargeback through my bank. This was still frustrating however as I had paid a significant sum (£100) by way of a customs charge that meant it would have cost the same to buy UGG branded boots from a UK supplier in the first place.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE- won't exchange or refund

BEWARE, my elderly father bought my mother some Uggs online but were the wrong size. He made a mistake sending back but he did with the receipt. Countless emails but still waiting for exchange or refund and it's been months. John at customer service is hopeless and won't return emails. It's appalling treatment. Terrible way to treat an 85 year old man trying to buy his wife a present.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL CUSTOMER SERVICE

Ordered a pair of boots, were too small and arranged to send them back. Upon packing them back up, noticed a mark and asked for the post to be covered. Sent pictures of the fault only too be told that I had caused the damage and they won't accept them! All subsequent emails have been ignored! Absolutely shocking customer service.. AVOID AT ALL COSTS

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY

DO NOT BUY ANYTHING FROM THIS COMPANY.
I purchased a pair of Ugg boots from Ugg boots.com.au. and paid online for the boots and the postage which amounted to £88.00
It’s been over one month and I have NOT received any boots .
I tried a few time to contact the company online and heard nothing . I received a reply telling me that the items were sent. I was told they would be looking into it . I had requested a full refund and heard nothing
I sent another email today asking for a full refund as they had not arrived and I still have not heard anything.
It’s quite obvious they have taken my money and are now ignoring me .

DO NOT BUY BOOTS FROM THESE SCAMMERS Uggonline.com.au

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered online nice Aus-UK delivery

Ordered online nice and easy, got notified at every step of delivering from dispatch to door. Paid for insurance of delivery as coming from aus to uk and delivered a lot faster than expected. Arrived between 7-10 days.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round. I missed my uggs from when I lived in Aus.. So thought I'd buy some for my brother for Xmas, the delivery to the uk was so fast it blew my mind, approx 3 weeks so I ordered another pair for me. Excellent all round, brilliant company, would definitely recommend.

December 14, 2025
Unprompted review
Rated 4 out of 5 stars

Received on time but

Received on time but. Was disappointed with the packaging, the box was very squashed by the time I got it! Not major but as it's a gift I wanted it to look nice!

December 12, 2025
Unprompted review

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