uhomes.com Reviews 2,208

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making the entire process pleasant and efficient. Many people highlight the outstanding customer service, noting the personalized and understanding approach they received. The booking process is frequently described as smooth and easy, with consumers appreciating the quick response times and clear guidance provided by agents. However, some people were dissatisfied with issues related to promotional offers and referral amounts. A few other people also felt that the service could be unreliable, citing problems with agents not being reachable during appropriate hours and difficulties with the booking system.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many customers finding it incredibly smooth... See more

Response time

People report positive experiences with response times. Customers consistently praise agents for being quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The facility is well- equipped with pool, sauna and community room. Each unit has furnitured and full functioning kitchen. A wide logia with the view of the city and all rooms have nature sunlight a... See more

Company replied

Rated 5 out of 5 stars

I used uhomes to book my accommodation in Liverpool, and it made the process much easier. Since there are many options, it can take a lot of time to compare details, but the app presents everything c... See more

Company replied

Rated 5 out of 5 stars

Ms Yusri was very friendly and helpful. She had patiently guided us whenever we were confused or struggled to understand the process of booking the unit. Thanks to her, I have managed to book an accom... See more

Company replied


Company details

  1. Apartment Rental Agency

Written by the company

Founded in 2015, uhomes.com is a leading online platform dedicated to providing comprehensive housing solutions for international students. Over the years, uhomes.com has evolved into a global leader in the student housing sector. Aspiring to be the dictionary for student housing, we aim to offer seamless, reliable, and efficient rental experiences to students around the world. With strategically located offices in major cities such as New York, London, Mumbai, and Ho Chi Minh City, uhomes.com exemplifies a truly global footprint. Our international team is dedicated to supporting students and property partners across diverse markets, ensuring that our services meet the unique needs of students in various regions. uhomes.com is built on a foundation of innovation, integrity, excellence, and community. These core values drive our mission to be the home for students away from home and our vision to become the world’s leading platform for student housing solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience

I had a great experience uhomes as the team was friendly, responsive, and genuinely tried to match me with a place that fit my needs. The process was mostly smooth, and I appreciated their patience with my questions. Overally, I’m satisfied and would happily recommend them.

April 9, 2026
uhomes.com logo

Reply from uhomes.com

Hello Kim,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

JIPP student review

I’m really happy with the assistance that I got from uhomes! P’ Timi helped me a lot with the entire booking process and kept me updated the whole time. I ended up getting an accommodation pretty quickly at Brisbane with her assistance. Now I’m looking forward to studying at UQ!! 10/10 service and staff. 🤍

April 14, 2026
uhomes.com logo

Reply from uhomes.com

Hello Chananchida,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

She helped me a lot.

She helped me to find a good house in UK.

April 15, 2026
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Masataka omura is really Super…

Masataka omura is really Super friendly. He assisted me in every step to complete the housing contract. Highly recommend U homes for your home search

April 15, 2026
Unprompted review
uhomes.com logo

Reply from uhomes.com

Hello Kolli,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Staff nice 👍🏻

Staff nice 👍🏻

April 15, 2026
uhomes.com logo

Reply from uhomes.com

Hello Thuy,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Amazing experience with Lyana at…

Amazing experience with Lyana at Uhomes. She helped me with accomodation for my nephew. I would highly recommend Uhomes for your accomodation in NZ

April 13, 2026
uhomes.com logo

Reply from uhomes.com

Hello Sissy,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Amazing facility with Helpful uhomes service

The facility is well- equipped with pool, sauna and community room.
Each unit has furnitured and full functioning kitchen. A wide logia with the view of the city and all rooms have nature sunlight and full floor-to-ceiling windows.
The reservation is running through quickly thanks to Uhomes, especially from Vietnamese Uhomes agency, Ms Thu Hien had helped me fill all the paper works and get ready to apply.

February 19, 2026
uhomes.com logo

Reply from uhomes.com

Hello Anh,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

my review

prompt response and professional service

April 10, 2026
uhomes.com logo

Reply from uhomes.com

Hello Sing,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Very good service

非常好,耐心负责,有问必答

April 10, 2026
uhomes.com logo

Reply from uhomes.com

Hello Shi,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

I had a great experience using Uhomes

I had a great experience using Uhomes. Robin provides attentive and patient service, which helped me find the perfect apartment~

April 10, 2026
uhomes.com logo

Reply from uhomes.com

Hello Fiona,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

A pleasant experience renting a flat

A pleasant experience renting a flat. The staff replied to messages promptly and helped resolve any issues that arose.

April 10, 2026
uhomes.com logo

Reply from uhomes.com

Hello Jialin,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

good help and service by team

good help and service by team

April 9, 2026
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Very nice very patience

Very nice very patience

April 9, 2026
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

everything is good

March 30, 2026
uhomes.com logo

Reply from uhomes.com

Hello Heqian,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Smooth Communication & Thoughtful Service

The communication was very smooth, with timely responses to questions. The service was thoughtful and empathetic, which made me feel completely satisfied and at ease. I will choose this service again when needed, and I will also recommend it to friends.

April 9, 2026
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Spot on

Reya was extremely helpful available and very efficient

March 23, 2026
uhomes.com logo

Reply from uhomes.com

Hello Timothy,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

good experience

February 24, 2026
uhomes.com logo

Reply from uhomes.com

Hello Linh,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Great experience

They were always reaching out to me, supplying me with options and keeping me up to date with availability. Shravani made sure to provide me with the best information to complete my booking. Would highly recommend

April 7, 2026
uhomes.com logo

Reply from uhomes.com

Hello Daire,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Trustworthy service and helpful staff

The staff member who handled my case (Ms. Serena) was very helpful in finding a suitable room in Singapore for me. Despite my requests to check rooms in various locations, she was always available and responded promptly to my messages. This is a trustworthy service.

March 30, 2026
uhomes.com logo

Reply from uhomes.com

Hello Th.Nguyen,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look