Brought a rug on Thursday evening, it was a bargain and included free postage so I expected a bit of a wait, notified by email it had been dispatched Friday morning and I received it via tracked royal... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a mixed experience with 4Pony.com. The website is easy to use, and I found a good bargain on a rug with free postage which arrived promptly. However, when ordering boots for a birthday gift, I w... See more
Ordered the boots online for a birthday gift. I got email telling me that they were out of stock for the size I required , they explained they would be back in stock within a few days and gave me the... See more
excellent, beyond excellent. The rug came so quickly, it was dispatched within an hour of ordering. Excellent rug and I would totally recommend this seller. Many thanks, the pony was very grateful for... See more
Company details
Information provided by various external sources
Based in Somerset in the UK our team have a life long passion for all things equestrian coupled with 20+ years of practical experience in IT and high street retail in the UK. Our intention is to provide unrivalled customer service please let us know how we are doing, either here with Trustpilot, or directly with us.
Contact info
Seed Factory, TA10 0QN, Langport, United Kingdom
- +44 3300 945 565
- support@4pony.com
- uk.4pony.com
Absolutely fantastic service
Absolutely fantastic service, very fast delivery. Always been treated with amazing service 😊
December 20, 2024
Advertisement
I had a mixed experience with…
I had a mixed experience with 4Pony.com. The website is easy to use, and I found a good bargain on a rug with free postage which arrived promptly. However, when ordering boots for a birthday gift, I was initially informed they were out of stock in the required size. Although they arrived in time, this was unsettling. Additionally, my items were late once, but customer service was responsive and resolved the issue quickly. Overall, decent service with room for improvement.
November 14, 2024
Unprompted review
Great but free returns would be…
Great but free returns would be fantastic
November 23, 2024
Unprompted review
I am very pleased with my horse treat…
I am very pleased with my horse treat purchase always my pony love them very lovely people
September 29, 2024
Sturdy small haynet with large holes
Just what I was looking for in a small haynet and arrived promptly.
September 16, 2024
Advertisement
Excellent service as always
May 21, 2024
4Pony couldn’t have been more helpful…
4Pony couldn’t have been more helpful when I ordered the wrong size rug.
They sorted it out quickly and easily.
The rug was posted really quickly too.
A brilliant company who go above and beyond to help their customers.
December 4, 2023
Great service
Great service, answered any queries very quickly. Lovely quality clothing.
November 29, 2023
Advertisement
Good price and fast delivery.
November 1, 2023
Item was ‘similar’ to that shown in…
Item was ‘similar’ to that shown in their promotional video but missing a key feature for me. They issued a partial refund but would not accept its return for full credit. Will not buy from them again
May 10, 2023
Unprompted review
Reply from 4Pony.com
We don't use promotional videos, nor have we issued any partial refunds recently so are wondering if this review has been accidentally left on the wrong business' Trustpilot account
Ordered from them
Ordered from them, was too small, but easy to return. Great customer service
April 2, 2023
Excellent service as always 🥰
April 2, 2023
Advertisement
Easy to use web site
Easy to use web site. Contacted customer care as my items were late, they were quick to respond to my email and advised that the items would be delivered shortly and they were. Excellent customer service
January 12, 2023
Could be faster
The overall shipping/delivery took longer than expected, so this could be improved
December 30, 2022
Great quality product with fast…
Great quality product with fast delivery! Highly recommended!
December 8, 2022
Quality rug and service
A fantastic quality rug I'm very pleased. The communication was great and very well packed. The courier very efficient and I knew exactly when it was arriving. I wouldn't hesitate using this company again.
November 4, 2022
Advertisement
Happy customer
Ordered the boots online for a birthday gift. I got email telling me that they were out of stock for the size I required , they explained they would be back in stock within a few days and gave me the option for a refund but I decided to keep the order and they still arrived with in time to make the birthday girl happy. Great communication.
October 7, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.