Clover in the UK Reviews 2,654

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, including easy setup and navigation of online portals. However, some customers also noted issues with payment processing, including unexpected fees and the retention of sales due to missed payments. A few other people also felt that customer service was poor, citing long wait times, unprofessional staff, and a lack of resolution for technical problems. There were also concerns about slow payment payouts, which led to overdraft charges for some small businesses.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, with many reviewers delighted by the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the seamless transactions... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers praising the quick setup, reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Running a small business means I need things that are simple and dependable—this card machine ticks all the boxes. The setup took minutes, payments go through quickly, and my customers really... See more

Company replied

Rated 5 out of 5 stars

Easy to sign up, equipment delivered very promptly, easy to set up and even easier to use. Adam Clayton is continually in touch to ensure the smooth installation of the system and is still available n... See more

Company replied

Rated 5 out of 5 stars

We have just switched over to Clover and the whole experience was good from start to finish. Nigel Rodrigues gave a thorough explanation of how the system worked and a clear and concise breakdown of... See more

Company replied

Rated 5 out of 5 stars

Robyn Howe was very helpful in providing us all the information we needed in view of swapping our card services over to Clover. The whole transaction has been seamless and the portal is very easy to... See more

Company replied


Company details

About Clover in the UK

Written by the company

Accept payments. Run your business. Sell more.

Take control of your payments, streamline your cash flow, and explore fresh revenue channels with Clover. With our versatile software and reliable hardware, trusted by businesses around the globe, we empower you to drive growth and efficiency in every aspect of your operation.

Meet Clover
Get in touch

We’re in business to help business

No matter if you run a pub, a restaurant, a retail store, or provide services, Clover’s scalable solutions are fully customizable to meet your unique needs. Empower your business with seamless technology designed for success and growth.

Pubs and Restaurants
Retail
Services

Get a payment terminal for £1 per month*

Get started with Clover for just £1 for the first 6 months, with no minimum monthly transaction charges. Plus, enjoy Free Faster Funding and zero PCI fees.
*T&Cs apply

It's 'go' time
Switch to save

Run your business from anywhere

Understand your customer, staff, and stock. Master Your Customer Insights, Staff Efficiency, and Inventory Intelligence with Clover.

Put your data to work

Get to know how your business is doing 24/7 using our Clover Dashboard or via our IOS and Android apps.

Manage the day-to-day

Organize inventory, take bookings, manage your staff rota, and more with our Clover Dashboard.

Job done, get paid

Process payments away from the counter with options such as Clover Virtual Terminal, invoicing, and recurring payments.


We're on your side

Our UK-based technical support Helpdesk operates 7 days a week, from 8am to midnight, in addition to our suite of self-service tools including Merchant Portals and Clover Dash

View Frequently Asked Questions (FAQ)
Contact Support
Contact Sales

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Setting up a card machine system for a…

Setting up a card machine system for a new business could not have been more simple. Adam Clayton was so helpful and guided me through the process. He was exceptionally kind, patient and understanding. I would recommend him and Clover to anyone.

February 27, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Tara,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Adam!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Jonathan Pereira made the experience smooth and stress-free.

Jonathan Pereira was consistently available and extremely supportive throughout the entire process. He was professional, polite, knowledgeable, and, above all, patient. Jonathan guided me every step of the way and always responded promptly to my calls and emails. His assistance made the experience smooth and stress-free.

March 12, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Rafik,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Jonathan!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 1 out of 5 stars

Customer service ruins it all

A company is only as good as its customer service and Clover has always been poor. Software and ease of use is good, but consistently poor in solving problems and answering queries. I would never return as they make it all too stressful.

March 12, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Kevin,

Thank you for taking the time to share your feedback. While we’re glad to hear that you found the Clover software and ease of use positive, we’re genuinely sorry that our customer service fell short of your expectations. This is not the experience we want for any of our customers.

We understand how frustrating it can be when issues aren’t resolved quickly or communication isn’t clear. Your comments highlight areas where we need to do better, and we truly appreciate you bringing this to our attention.

We would like to be able to investigate this. Please can you provide a merchant number and/or contact details on Trustpilot in order for us to investigate.

The Clover UK Team

Rated 5 out of 5 stars

The large repair to a flat which had a…

The large repair to a flat which had a fire took 6 months.
Clovers Tradesman when on site carried out the work
in a very professional way. The running of the work and communication was done by Andy the painter. He was top dog. a big thank you to James. Tom. and Becks.
Work still not complete. Office staff very hard to get hold of. In fact showed little interest in works carried out. Thank you Andy, Tom, James , and Becks.
Having a large fire in every room is and they brought the rooms back to 100%.

Office staff needs to take better interest to comminicate to there clients .

March 12, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Alwyn,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this on!

Rated 5 out of 5 stars

Very professional service by Davinder

Very professional service by Davinder, step by step explanation, switch was very smooth, good service and many features in machine to help us.

March 11, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Tara,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Davinder!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Happy with system and Service from…

Happy with system and Service from Clover. Davinder Sandhu from Clover , been very helpful, explained everything from start and also helped setup new machine. He always happy to help whenever called him.

January 2, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Customer,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Davinder!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Brilliant service from Alfie Banks

Alfie Banks was great at setting my business up with Clover, offering us with competitive rates and guiding us through the transition from our previous merchant provider. Highly recommend Clover for the products and customer service especially from Alfie- a true asset to the team.

March 10, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Rik,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Alfie!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Just ordered some new terminals

Just ordered some new terminals. I asked for a call back to set them up and they were punctual and very helpful. Bradley Carey was my consultant and he was excellent!

March 6, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Mr Teal,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Bradley!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Total Satisfaction

We have just switched over to Clover and the whole experience was good from start to finish. Nigel Rodrigues gave a thorough explanation of how the system worked and a clear and concise breakdown of the costs. Any queries we had were dealt with quickly and efficiently. We are now up and running and finding the online portal easy to navigate. Overall a very good decision to sign up with Clover.

February 10, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Happy in Harpenden,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Nigel!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

I had the pleasure of meeting Mr Nigel…

I had the pleasure of meeting Mr Nigel Rodrigues who's approach was impecable.
Patinetly, he explained how all this works and made the process very easy.
I'd highly recommend CLOVER to all businesses.

December 17, 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Miss C Badea

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Nigel!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Nigel Rodrigues

Nigel Rodrigues from Clover is very professional, knowledgeable, and genuinely helpful throughout the whole process. I had an excellent experience working with him regarding my card machine.

He took the time to understand my needs, explained everything clearly, and provided great advice. His customer service was outstanding and he made everything simple and stress-free.

I really appreciate his support and would highly recommend him to anyone looking for professional and reliable service. Great Service! Thank You Nigel! Thank you Clover!

December 2, 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Kiran,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Nigel!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

I recently had an enquiry regarding my…

I recently had an enquiry regarding my account I spoke to Sarah Panting she was very efficient and knowledgeable about my query and put me at ease every step of the way an asset to your company and a perfect resolution for my business thank you again

March 2, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Shaun,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Sarah!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Great Service By JESSICA ENGELHART

Our company has been with clover for 7 years and had our new updated clover system installed by JESSICA ENGELHART. Jessica was amazing and explained everything about the new updated Clover System. Great and Friendly service. I would 100% Recommend this company.

January 7, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Brandon,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Jessica!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Amazing service

Been with clover for 1 year the rep Jessica made the process so easy would highly recommend Clover and Jessica Engelhardt fantastic service

March 4, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Simon,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Jessica!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Works well unlike a lot of other card…

Works well unlike a lot of other card machines I've had, would definitely recommend

March 4, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Lee,

Thank you for leaving feedback on our page, we really appreciate it.

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 1 out of 5 stars

Hopefully your system will not go wrong…but …….

Hopefully your system will not go wrong and hopefully they won’t take 3 months to fix it as they did with my shop. Endless phone calls and no one who is bright enough to actually know what might be wrong. All they do is keep sending out different parts day after day costing them so much money in DPD, hoping that one of them will fix your problem. They refuse to send out a technician to help so you are on your own. If you get the one person who is helpful and knows what they doing you are lucky but that is as rare as hens teeth. It’s the technical side which are so bad and customer service. If you need your equipment to work 7 days a week because you have to take payments then telling you they will return your email in two weeks does not cut the mustard. Awful service!

December 18, 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Katharine,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the experience you’ve had — this is far from the level of service we aim to provide.

We completely understand how frustrating it must have been to deal with repeated delays, multiple replacement parts, and difficulty reaching someone who could properly resolve your issue. When your equipment is essential for taking payments seven days a week, any downtime is unacceptable, and we appreciate how disruptive this must have been for your business.
Your comments about the technical support process and communication times are taken very seriously. We are currently reviewing the way cases are handled to ensure issues are diagnosed more accurately, resolved more quickly, and that our customers are kept fully supported throughout. We absolutely recognise that leaving you to chase updates or wait long periods for responses is not good enough.

We’d really like the opportunity to put things right and ensure your equipment is running reliably. Please provide your merchant number.

Thank you again for your honest review — it helps us improve and provide the service our customers deserve.

The Clover UK team

Rated 5 out of 5 stars

Excellent service from beginning to end…

Excellent service from beginning to end from Adam Clayton.
The service was quick and easy and Adam was very helpful in setting up the system.
Would recommend Clover & Adam to anyone.

March 3, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Sam,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Adam!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Jonathan Pereira delivers a great…

Jonathan Pereira delivers a great service for the business - very prompt, very professional and always reliable - I know he will respond to anything super quick - Fantastic :)

March 3, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Lynne,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Jonathan!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Great Team - Very Helpful

Working with Jonathan Pereira who was very helpful, patient and attentive as he guided me through the set up process.

February 24, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Paul,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Jonathan!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Brilliant Customer service

I have been dealing with Adam Clayton, who has been brilliant with all aspect of moving us over to Clover from our current supplier. I can't recommend him enough for the quality and knowledge of getting us a good rate and advising on the equipment.

March 2, 2026
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Nick,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Adam!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

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