CRAFTD London Reviews 

⭐⭐⭐⭐⭐

I had a great experience with CRAFTD, particularly when dealing with an issue after delivery that was completely outside of their control.

As soon as I contacted their customer service team, they responded quickly and professionally. The speed at which they looked into the problem and worked towards a resolution was genuinely first class. It’s easy to judge a company when everything goes smoothly, but the real test is how they handle problems, and CRAFTD were excellent throughout.

Their communication was clear, they kept me updated, and they went above and beyond to help get the issue resolved. It’s refreshing to deal with a company that genuinely cares about its customers even when the problem wasn’t caused by them.

Fantastic customer service and a company I would happily buy from again. Highly recommended.

Shocking customer service. Bracelet and its replacement corroded and turned my wrist green. They then provided store credit rather than refund, without my permission and despite my protests that I should be entitled to a refund under the Consumer Rights Act 2015, given my receipt of two faulty items.

Poor quality materials, cheap marked-up jewellery, awful support, don’t shop here.

Non existent customer service. Issues with all three of my purchased items and they haven’t once responded to my emails, I’ve sent 4 over the last 7 days and they haven’t answered a single one. Sadly I won’t be a customer with them anymore and I’ll take my business elsewhere. Defective item which I’ll have to send back instead of exchange. They send 3-4 promo emails a day trying to sell you more and give you a “special” discount but they won’t reply to emails about purchased items. Very disappointing.

Sent my return over 2 weeks ago, no answer on their website, email support, even when prompted a second time to resend the email by a bot, nothing.

UK933942

Jewelery looks amazing in person. Package arrived exactly 9 days earlier, so no complaints there. :) Highly recommend.

Very disappointing experience with CRAFTD London.

I placed order #1018225 on April 26. The items appeared to be in stock, but the order did not ship for about two weeks. I had to contact support myself to ask where my order was. Only then did they tell me that one item was actually out of stock.

I asked them to cancel/refund the unavailable item and ship the remaining item as soon as possible. My order was then updated on May 13, with the out-of-stock item removed and partially refunded.

After receiving the remaining item, I decided to return it. CRAFTD’s return system would not let me create a normal return label because it still showed the item as not delivered, so I paid for USPS Priority Mail return shipping myself.

USPS tracking showed that the return reached the return destination within the 14-day return window, even if counting from the May 13 order update. Despite this, CRAFTD refused to refund me to my original payment method and offered only store credit. Their support kept referring to their internal “processed” date instead of addressing the USPS tracking date and the full timeline.

In my experience, this was poor customer service: delayed shipment, no proactive communication, a return-system issue, and then refusal to refund based on internal processing rather than the documented return timeline.

I would be very cautious ordering from CRAFTD again, especially if there is any chance you may need to return an item.

I got a chain and pendant and "gemstone" bracelet. It's not garbage but it's definitely something that would cost about 5-10$ to produce and not 120$. It absolutely does have that cheap look and the bracelet claims to have gemstones but they are bulk bought colored zirconia. Some people are into cheap looking jewellery,fair enough.. but the price should match. Return is also paid by the customer and takes over 3 months to be processed.

This must be dropshipping. The quality is terrible, but the worst part is that I returned an item two months ago, and I still haven't heard anything from them—or about my money. Don't buy from this brand because they're scammers.

Don't buy from CRAFTD: completely unreliable!

The jewelry was delivered, but as soon as you send something back, you never hear from them again. They don't respond to messages, and you won't get your money back. Don't buy from here!!

My order number is 138308.

I've had this bracelet for over a year now and I always wear it. In the shower and while playing sports. It's a good product but over time the circle thing that connects to the clasp opened up resulting in my bracelet falling off. I don't have tools to tighten it but just be careful if you see the circle thing connected to the clasp have space, it may fall off.
I took a picture but I'm unable to upload one.

I have had to send a bracelet back because the size was tiny wouldn’t even fit my wrist never mind a man’s wrist, I needed it exchanged for a bigger size they have received the bracelet back I’ve emailed multiple times and no1 responds very bad service

Fluid ordering and returns process. Decent quality jewellery and great value for money.
I’ve purchased countless pieces over the last couple of years and loved them all.

I have ordered a chain and necklace they have only given me necklace and bracelet but once I explained my problem they have very kindly and quickly sorted it out for me

Thank you craftd

I had ordered a product from their website and it had unfortunately arrived slightly faulty, however I emailed the customer service and within just a few days they had given me a full store credit refund which I used to simply re order the product and I didn’t have to send the first one back which was good as it eliminated any postage hassle. The customer service was very helpful and understanding of the situation and I’m very pleased.

Didn't deliver my package within the timeline stated on their website, so I didn't have my order for going on holiday, despite paying for next day delivery. When I got back one of the items sent was incorrect too.

Emailing the customer support team has got me nowhere on getting a refund for this

I ordered a chain with express delivery but it never got delivered. They haven’t responded to my emails either.
Don’t recommend them

The worst online retailer experience I've had and I probably do a couple hundred transactions annually with multiple companies. The first necklace I bought took over 3 weeks to receive and it was the wrong one...I then proceeded to return the wrong one and they received my return in days and took over 6 weeks to process a return credit...Then received an email saying it will take additional days b4 I receive the CC credit on my account. I bought almost the same product from another online store and receive the new product in a few days that was perfect. So sad because I wanted things to work out with this online retailer and buy more things but I've gone elsewhere. Even after receiving emails from the founders of the company things kept getting worse...

Ordered 2 bracelets, the clasp would not operate on either so couldn’t even try them on. Returned for a refund which was slow and difficult, Craftd is literally run via “James and James” which is a fulfilment company operating for multiple online sellers. Automated responses from bots on customer service, multiple requests for refund that did eventually happen. Not a good experience.

Craftd London is a great company. I got a pendant with chain in 2020 which is 6 years ago. It had a some damage due to being worn daily for 6 years and they replaced no questions asked. This company backs up what they said about their product! I will definitely buy more. Special thanks to David for your help!

The customer support and ability to sell internationally is honestly ridiculous.
Situation:

I ordered a necklace to Portugal, it came from the Netherlands (distribution point in the EU).
The moment I saw the necklace, I thought it was a bit pricey for the quality, but I would still keep it, since lifetime warranty is something valuable.

The problem came after: it was the wrong size. The usual type of thing that happens with online shopping and IF THEY WANTED TO it would be extremely easy to solve.
I would just send the necklace back to them and ask for an exchange for a similar necklace but in a different size.

Well, there are a few issues with what was supposed to be a simple exchange:

They don’t have any option to make a refund or an exchange in which the client is free from charge. You just have to deal with it, talk to a carrier, ask for a refund and lose the money.
This feels a bit odd and sketchy for someone who rarely bought anything from a brand with similar conditions. But I would happily pay 7 or 8 euros to ship it back and get a refund.

That’s where issue number 2 appears: shipping it to Portugal costs like 7 euros to Craftd, however shipping it back to the netherlands for a refund happens to cost more that 25 to me (this is without tracking). Why? Because they just don’t offer any options to facilitate such solutions, it’s basically “if it doesn’t fit, that’s on you, spend half of it’s value sending it back if you want to, dummy”

That leads me to issue N3 (hell yeah, 3 frking problems with a simple silver necklace, you did well guys):
No customer support reply. I mean zero, for real. It’s the third day without replying to my issue or giving me any solution.
I used the costumer support chat, I used a forms on their website, even an active email they have that you’re not supposed to use, since they have it hidden. All useless, which brought me here.

Right now the options I have are the following:

-asking for a refund all by myself and losing 25+ euros on shipping
-keeping a necklace that I won’t be able to use due to it’s size, in other words, losing all the money spent

All I’m trying to do is to exchange something I bought to a different size without spending dozens with shipping, it’s not even trying to hurt the brand or getting any advantage from it, I would definitely not complain about the price and quality if it wasn’t for this problem.

And I know how easy it is to solve this type of issues, because most frking brands do it smoothly, even with international shipping.

I didn’t want to leave a bad review on this brand, since I’ve been saving to buy a few accessories from them.
But this is ridiculous.