I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... See more
Company replied
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See what reviewers are saying
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... See more
Company replied
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I... See more
Company replied
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... See more
Company replied
Soon as you wash the roll necks they…
Soon as you wash the roll necks they are bitty and look old and ive got a hole in a sleeve, only worn a few times. Trousers great, shirts aswell, but the jumpers look tatty very quickly
February 5, 2023
Reply from DeFacto UK
Hello,
We are sorry to hear that you are unsatisfied with the quality of the items. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq). We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. Our aim is to provide you an excellent service so we hope next time we can serve you better.
Kind Regards
DeFacto Customer Experience Center
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Loved this jacket 😊
January 25, 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Cente
Excellent clothes
Excellent clothes, lovely quality and style. Really pleased I found DeFacto! Great discounts and quick delivery too.
January 29, 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
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Perfect summer dress
Perfect summer dress, but belt lets it down. I have taken it off and replaced it.
February 1, 2023
Reply from DeFacto UK
Greetings.
Thank you for taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Great service always
Great and very helpful
Quick dispatch and response
Very happy with product received
January 3, 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Good quality
January 27, 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center
Nearly 3 weeks I was waiting for…
Nearly 3 weeks I was waiting for receive my order, but I didn’t, without any update from the supplier and finally didn’t sent my order and refund them.
January 23, 2023
Reply from DeFacto UK
Hi,
We would like to apologize for the inconvenience that you have experienced. We have just started an investigation on your parcel. You will be informed via e-mail as soon as possible. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
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worst experience ever
worst experience ever! the delivery took more than 20 days! then I cancelled the parcel.
January 4, 2023
Reply from DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Superb Quality and quick delivery
January 12, 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
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Good service provided.
January 29, 2023
Reply from DeFacto UK
Hello,
We are happy that you are satisfied with our service. We hope to receive a 5 star rating next time.
Thank you very much.
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Great service
January 6, 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Overall I was happy with my purchases
Overall I was happy with my purchases, however was let down by one of purchase arrived late than expected time, came separately from the rest of the order.
January 10, 2023
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. Please be assured that we'll do our best to provide much more better experience in the future. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
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Excellent in all areas
January 22, 2023
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Pretty good quality for the price
January 29, 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
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