Ordered a Fendi scarf in which was said to be in great condition and this was very true. A lovely piece. It was my first order, and this has given me the confidence to order more pieces when I see on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer Service was 10/10. I was contacted on request by Paige via WhatsApp where she sent me photos of the bag and answered more of my questions. I completed the purchase Tuesday afternoon a... See more
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Spoke to Andrew over chat. Absolutely loved the service. He sent additional pictures. Came straight into store and purchased two items. Very happy customer. This is what good customer service looks li... See more
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I have used Designer Exchange for many years and every time it has been a first class experience! Andrew and his team at Birmingham Store offer an amazing service nothing is too much trouble from st... See more
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Company details
- Used Clothing Store
- Clothing Store
- Fashion Accessories Store
- Handbags Shop
- Second Hand Store
- Vintage Clothing Store
About Designer Exchange UK
Written by the company
Born Out of Knightsbridge in 2013
Here at Designer Exchange our journey started with a simple goal, to make designer fashion accessible to all, not just the few.
Our warm and welcoming atmosphere is for everyone, no matter who you are or where you live, and no matter if you are buying, selling or simply browsing.
Over the years, we have grown and evolved to become the go-to destination for preloved luxury fashion. We have expanded our offerings to include a wide range of womenswear and menswear clothing, shoes, bags, and accessories, all carefully curated and authenticated by our team of in-house experts.
What sets us apart is our commitment to providing a seamless and enjoyable shopping experience for our customers. Whether you are buying or selling, we offer a range of convenient and flexible options to suit your needs whether you are visiting in-store or shopping online.
Whether it’s your hobby, hyphen or hustle, we’re passionate about growing the preloved community.
The UK’s No.1 Home of Preloved Luxury
Written by the company
- Whether you’re looking to buy, sell or exchange, Designer Exchange provides you with the safest way to buy and sell your preloved fashion from clothing to handbags and more!
Double-Lock Authentication
Always Authentic
All items at Designer Exchange are double-lock authenticated, with a combination of leading AI technology alongside our dedicated team of in-house experts.
Contact info
191 Brompton Road, Knightsbridge, SW3 1NE, London, United Kingdom
- designerexchange.wecare@webuy.com
- uk.designerexchange.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Designer Exchange UK
Hi Mrs Juanita,
Thank you for sharing a 5-star review!
We are absolutely thrilled to hear that you love the product and that our delivery and packaging hit the mark for you.
We truly appreciate your support and can't wait to serve you again!
Kind Regards,
Jesica
Hidden gem of a place
Hidden gem of a place. Fantastic, A 1 service from Andrew. Thank you!
June 29, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Lou,
Thank you for sharing a 5-star review!
We're thrilled to hear you received A1 service from Andrew. He'll be delighted to hear his service hit the mark for you.
We appreciate the support and can't wait to see you again!
Kind Regards,
Jesica
I always trust them to buy and sell…
I always trust them to buy and sell .they are very friendly very accomadating and very fair price too.sageda is one the go perso there and loise alwys knows best for thier custumer .
June 29, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Jen,
Thank you for sharing a 5-star review!
We are thrilled to hear that you always trust us for your buying and selling needs.
I will be sure to pass your kind words along to Sageda and Louise, they will be absolutely delighted to know they’ve made such a positive impact on your experience.
We look forward to seeing you again soon!
Kind Regards,
Jesica
Rude staff at Knightsbridge branch
I visited their Knightsbridge branch and I received poor customer service during my visit.
I am a long-time handbag collector and visited your store because I was genuinely interested in browsing your collection and considering future purchases. Although I did not make a purchase on this occasion, I expected to be treated with the same courtesy and respect as any other customer.
Unfortunately, the member of staff who assisted us was rude and dismissive. Their manner made us feel unwelcome, and we were left with the impression that we were being judged because we were browsing rather than buying.
At the end of our conversation, the staff member said "goodbye" in a manner that I felt was intended to dismiss us and encourage us to leave the store.
This experience was disappointing and fell well below the level of customer service I would expect from your store. Regardless of whether a customer makes a purchase, everyone should be treated with courtesy and professionalism.
I would appreciate it if you could investigate this matter.
I do have a photo of this rude staff that I am happy to post here.
June 26, 2026
Unprompted review
Reply from Designer Exchange UK
Hi April,
Thank you for taking the time to share feedback with us.
I’m sorry if that made you feel unwelcome, as this certainly wasn't the case.
Our staff strives to maintain a welcoming and inclusive environment for all of our customers. We do not discriminate or judge anyone based on their appearance, and it is never our team's intention to come across as discourteous.
I request that you delete any images taken of our staff member without their consent, as capturing and retaining identifiable photos of individuals without permission goes against GDPR regulations.
If you have any further concerns, please reach out via Support here https://uk.designerexchange.com/contact
We hope to provide you with a much more relaxed experience during your next visit.
Kind Regards,
Jesica
I still haven’t received my order and…
I still haven’t received my order and customer service has been not helpful.
June 24, 2026
Reply from Designer Exchange UK
Hi Jane,
Thank you for taking the time to share feedback with us.
Delivery normally takes 1 to 3 working days, though it can take up to 10 days for DPD delivery. Please click on the tracking link provided for the updates regarding the delivery. Only once the provided timeframe has passed can we open an official investigation with DPD.
However, since you have already contacted us via our support email, and my colleague is currently assisting you on that thread.
Kind Regards,
Jesica
A really varied choice of designers at…
A really varied choice of designers at great prices. A great place to find something special and unique with great staff.
June 11, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Anita,
Thank you for sharing a 5-star review!
We are thrilled to hear that you enjoyed our varied selection of designer items and managed to find something special and unique.
Our team works hard to curate a great collection at excellent prices, and hearing your kind words about our staff truly makes our day. We look forward to welcoming you back soon for your next unique find!
Kind Regards,
Jesica
I have used Designer Exchange for many…
I have used Designer Exchange for many years and every time it has been a first class experience!
Andrew and his team at Birmingham Store offer an amazing service nothing is too much trouble from start to finish.
I would highly recommend!
June 28, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Anne!
Thank you for sharing a fantastic 5-star review!
We are so pleased to hear about your consistently first-class experience with us. Providing excellent service is always our goal, so it’s wonderful to know that’s exactly what you received. Thank you for your kind recommendation. We truly appreciate it and hope to welcome you back to our stores again soon!
Kind Regards,
Sanjeet
Reply from Designer Exchange UK
Hey Emily!
Thank you for giving us a 5-star review!
We are so glad you had a great experience at our store and received great service from our staff member. We'll surely let them know your kind words!
We hope to have you visit again soon!
Kind Regards,
Sanjeet
Great product condition and delivery…
Great product condition and delivery service! Thanks a lot!
June 20, 2026
Reply from Designer Exchange UK
Hey Katya!
Thank you for sharing an amazing review!
We appreciate your kind words. We are glad you enjoyed our product and delivery!
We hope you keep shopping with us!
Kind Regards,
Sanjeet
Designer Exchange Birmingham A1…
Designer Exchange Birmingham A1 customer service, making the experience of purchasing a luxury brand exceptional. Louise and team went the extra mile, nothing was too much trouble.
June 27, 2026
Unprompted review
Reply from Designer Exchange UK
Hey Andy!
Thank you for sharing an amazing 5-star review!
We are so pleased to hear you had an exceptional purchasing experience. We always strive to go the extra mile for our customers, and your feedback truly motivates us. Thank you for your kind words; we'll surely let our team know about it!
Hope to see you at our stores again!
Kind Regards,
Sanjeet
Reply from Designer Exchange UK
Hey Aqsa!
Thank you for sharing a wonderful review!
We are so glad to hear that you're happy with the service provided in the store. We hope to see you soon at our stores again!
Kind Regards,
Sanjeet
Louise was super helpful and patient
Louise was super helpful and patient. Her advice was very honest and didn’t feel pushed to purchase something.
June 27, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Maariyah,
Thank you for sharing an amazing review!
We're so glad to hear Louise provided such helpful and honest advice. We truly appreciate your kind words and positive feedback and shall surely let them know!
We hope to see you at our stores again!
Regards,
Sanjeet
Great products at great prices.
Great products at great prices.
Good, quick delivery service.
P&P a bit on the highend.
June 17, 2026
Reply from Designer Exchange UK
Hey Rushba & Rezza!
Thank you for sharing a wonderful review!
We're delighted you enjoyed our products and quick delivery! We appreciate your feedback regarding postage.
Kind Regards,
Sanjeet
Wonderful and helpful experience
Wonderful and helpful experience! Louise was such a great help in assisting me in picking my bag. Will definitely be visiting again.
June 26, 2026
Unprompted review
Reply from Designer Exchange UK
Hey Guntaz,
We truly appreciate your wonderful feedback and 5-star rating!
We are so pleased that our team provided such great assistance. We will surely let them know of the kind words you shared.
We look forward to your next visit!
Regards,
Sanjeet
Customer Service was 10/10
Customer Service was 10/10. I was contacted on request by Paige via WhatsApp where she sent me photos of the bag and answered more of my questions.
I completed the purchase Tuesday afternoon and I received my order Wednesday afternoon.
Product is better than described at an incredible price. Can not recommend enough and will defiantly be ordering again.
Thanks all ✨
June 22, 2026
Reply from Designer Exchange UK
Hey Chloe!
Thank you for sharing an amazing review!
We are so pleased to hear about your excellent experience with us, especially regarding the customer service and the prompt delivery of your order. We are delighted that the product exceeded your expectations, and we truly appreciate your kind words and recommendation.
We look forward to your next order!
Kind Regards,
Sanjeet
Very disappointed with the experience…
Very disappointed with the experience and aftercare from Designer Exchange, and the high five of two of the SA’s as I turned my back to leave very much cheapened their value for customers. Popped into the newcastle store and was immediately rushed on by one SA. I had barely had chance to move one display stand along and was rushed by another SA. The girl was pleasant but appeared new. I looked at two bags of the same design but different years of manufacture. I did feel quite pressurised, but settled on the bag recommended by the SA. As the SA was learning how to process the sale, I noticed another bag behind the counter I liked and asked to look at it. The focus seemed to be very much on getting the sale through and the girl being able to record she had made a sale and so I handed the second bag back and after paying for the main bag turned to leave. I had not left the store but heard the celebratory cheer and high five which I considered classless. By all means celebrate your sale but wait until the customer has left. Within about 15 minutes I realised I had made a mistake and should have bought the other bag, but also should have bought the bag from behind the counter too. I made two calls immediately to the store to see if they were still open and I could go back and exchange the main bag and buy the clutch too, but there was no answer. Accepting the store was probably closed and I had just missed them, I then sent an email explaining I had made a mistake with the purchase and could someone contact me so I could discuss coming back for the other bags. Almost a week later and there has been no call, text or reply to the email. The purchase remains in its bag in the hallway completely unopened. I am so disappointed that this service is deemed acceptable, I will be returning to the store for a full refund and returning to my usual preloved sellers where the care of the client is as important as the product. Very poor start to this new store.
June 20, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Ms Whitehead,
Thank you for taking the time to share feedback with us.
We appreciate you sharing your recent experience. We can understand the issues you encountered, from feeling rushed during your visit to the lack of follow-up regarding your email and calls. We've taken your feedback seriously and have reviewed this with our store team. They've shared that upon your visit again, after sharing this feedback, the team ensured that the return was smoothly processed. They also informed that they welcomed you again at our store to buy the two bags you wanted to purchase initially.
As for the email, we always recommend emailing the stores via the "ASK A QUESTION ABOUT THIS ITEM" option available on the listing to get more details on the item. Alternatively, you can reach out to our support here: https://tinyurl.com/d6kw3uww.
The feedback has been shared with them, and they shall ensure a more positive and attentive experience for everyone moving forward. And I do hope you're happy with your recent purchase of two bags and content with the interaction leading to the purchase, as we'd love to see you again at our stores!
Kind Regards,
Sanjeet
Little designer Treats
First time I visited the Designer Exchange in Bham . Finally walked in and was greeted by Kenya who was friendly and helpful, Pleasantly surprised by the high quality designer items . Couldn’t resist a purchase! Thank you
June 25, 2026
Unprompted review
Reply from Designer Exchange UK
Hey Vanita,
Thank you for sharing an amazing 5-star review with us!
We're so happy you enjoyed your first visit and found some high-quality items! We appreciate your kind words about our team member's helpfulness and shall surely let them know of it!
We hope you keep shopping with us!
Kind Regards,
Sanjeet
My second purchase from Designer…
My second purchase from Designer Exchange & I am thrilled with my purchase
My goods arrived promptly, well packaged & the quality was excellent
5 stars
June 16, 2026
Reply from Designer Exchange UK
Hey Mrs Hague,
Thank you for sharing an amazing review with us.
We are delighted to hear you are thrilled with your second purchase! We appreciate your kind words about our prompt delivery and excellent quality.
We hope you keep shopping with us!
Kind Regards,
Sanjeet
Had a lovely man called Andrew who…
Had a lovely man called Andrew who helped me with the process geting the bag valued and geting me on the WhatsApp group will definitely be returning
June 24, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Kay,
Thank you for sharing your feedback and for rating us 5 stars :)
We are absolutely delighted to hear that Andrew made the valuation process so smooth and got you all set up on our WhatsApp group.
We take great pride in making our processes as seamless as possible for our clients, and your kind words will be proudly shared with Andrew and the rest of the team. We look forward to your next visit!
Regards,
Jesica
Awesome company, staff and products
Awesome company, amazing staff. I went in not thinking I’d find anything I liked, but left wanting it all. The members of staff listened to me, matched products to me and my lifestyle. The best experience of customer service I have had in the Region. Go check it out for yourself, you won’t regret it
June 19, 2026
Unprompted review
Reply from Designer Exchange UK
Hi Michael,
Thank you for sharing your feedback and for rating us 5 stars :)
We are delighted that our team was able to provide you with such an exceptional level of customer service.
It is always our goal to understand our customer's individual needs and match them with products that complement their lifestyle perfectly. Your high praise means the world to our staff, and we look forward to providing you with the same outstanding experience on your next visit.
Regards,
Jesica
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