Electronic Partners Reviews 

Not a good service at all. Did half the job I asked for and did it badly at that. My battery takes days to charge. I'd asked for the usb charge port to be replaced. They did not honour the warranty on the job and denied the port was not working. Cost me the price of a replacement phone, was posted back and fore twice over and my phone is useless. As useless as these chancers.

My experience of Electronics Partners was amazing.

I had a very obscure 40 year old hi-Fi component (a dbx ‘split spectrum amplifier’) which had failed.

No service manual was ever written. The manufacturer was unable to help.

Two local electronics repair workshops declined my request to attend to it.

As a last resort, I consulted Google, which directed me to Electronic Partners.

Not only did they agree to accept the job, but they made the whole process so easy…..like providing a shipping label and courier service….all I had to do was box it up….they did the rest.

The failed components, which were suffering from old age, were identified, and replacements ordered and fitted in a few days.

They kept me in the loop for the whole process, and I had my fully functioning amplifier back and re-installed in my system in just over a week……for a very reasonable repair bill…..I really was expecting up to twice what I ended up being charged.

This is a highly professional organisation, one which I cannot recommend highly enough.

Clearly explained costs, quick turnaround (with the extra £30 paid for quick repair).

Returned Product faulty, which was not under warranty in all fairness, however, returned with many screws missing, spent over £130, the same issue still happens, and it looks as if the repair was done by a 12 year old. Somehow hair is where thermal paste should be, (mixed in) and again, many screws are just... not there? For no reason. Never again.

When all hope of replacing the 15 year old control box on our electric blinds gone I stumbled across this company and got it repaired without any fuss.would definitely recommend them to anybody.

They charged me £300 just to evaluate my Wacom monitor, and then two months later they sent me another quote for £650 to replace an additional part. That made me feel like the initial £300 was simply spent finding out what wasn't the problem rather than actually repairing the tablet.

After waiting two months, I certainly wasn't expecting them to contact me and assume I would be immediately available to respond. Just one week after sending their email, they decided to stop the repair and prepare the tablet to be returned to me unrepaired. On top of that, they wanted to charge me an additional £16 just to get my own tablet back.

It feels as though they knew from the beginning that repairing a 10-year-old monitor would never be cost-effective, yet the costs kept increasing to the point where the repair simply didn't make financial sense.

After paying £300, I expected the tablet to be repaired or, at the very least, to receive a clear assessment from the start. I've even read online that some faults on these older models can be repaired using donor parts from another tablet, so the outcome was very disappointing.

To make matters worse, they told me that even after paying the additional £650, there was still no guarantee the repair would be successful. If I'd known that from the beginning, I would have been better off selling the tablet for parts and recovering at least some of its value instead of spending £300 and ending up with an unrepaired device.

Based on my experience, I would not trust this company or recommend it to anyone. The entire process was slow, expensive, and ultimately left me with an unrepaired tablet, additional return charges, and no certainty that spending even more money would have fixed the problem.

Disgraceful experience.

I have used Electronic Components a few times over the years and my experience in getting an obsolete iR circuit board repaired recently matched the previous occasions. From receiving the courier QR code through the quotation process I was kept fully informed. More importantly they repaired the board at a reasonable price allowing me to keep the TV operational.

From first contact to repaired item being returned was so easy. From the package label arriving and sending the item I was kept fully informed.
The repair was quick, very reasonably priced and returned very promptly
Saved me a small fortune in repairing the PCB rather than having to replace the complete control unit.
Very pleased, thank you.

EP brought back to life a Sony deck from the 80’s quite beautifully. Dry grease and worn belt were replaced and good check over. Recommend.

Back in January 2026 I enquired if they could fix two portable DAT recorders, a Sony and an Aiwa, relatively specialised and long out of manufacture. They said the could and I posted them off. To cut a long story short they came back to me after several weeks to say that unfortunately they couldn't and they would return them.
By chance a month ago I ran into an old friend who used to service these for a major AV company, he offered to help. His report was that someone else had unfortunately damaged some of the components in the Sony to the extent it was irreparable. The only other people who'd ever opened it up were Electronic Partners. I know this because I'd owned the Sony from brand new and it had never been opened up before.
Maybe Electronic Partners are good at fixing washing machines, I don't know and quite honestly I wouldn't recommend them for that either. In my opinion I think whoever tried to effect the repair on my Sony Dat was dishonest.

Poor. I sent my Garmin Swim 2 swimming watch to them to have the battery replaced. It took almost 3 months to fix and return, which was bad enough. I used the watch to pool swim and it stopped working. I returned the watch under warranty repair but it was logged as "customer induced damage" and the water seal cannot be guaranteed. The repair cost is more than I bought the watch for initially.

So, certainly avoid this company if you want your device to be water proof afterwards.

I was very pleased I didn't want to buy a new music centre they don't make them like id got all in one stack had it mended the price was very good they kept me informed all the time what was need and how much the part was I recommend them

The whole process was so easy. Deliver parcel to the Post Office tracking was good I was kept informed of each stage I felt I was involved at each point, the whole process was good. My watch having posted it on a Monday it was back on my wrist by Friday

Electronic Partners exceeded my expectations. I received a speedy quotation for the repair of two faults on my 6yr old Garmin Fenix watch.

I use it regularly so opted to pay for the priority repair and the delivery label/insurance option.

My watch was assessed accurately on receipt then repaired and returned working, within the working week.

I’m delighted to have my watch back again in fine working order, with both issues repaired satisfactory and a warranty given.

Thank you!

Now I've ever charged me for a simple job that would have normally cost-free to £5 , just for a replacement, something I could have done myself if I had the equipment and know how where other places charged between 5 to £10. This particular package for this repair was a ridiculous amount. Considering I already told them that all it needed was a replacement Lens for a game boycott and they charge me extra. Saturday didn't need a charge, but because I signed a contract. It's it's illegal.It's legally binding.And I hardly recommend staying away from these con merchants, and when I have complained about it, they premiered laughed me off the phone I kept asking me, why not choose to have a why not choose other people? And I didn't know what to say, because I felt swindled and angry. Seventy seven pound so my word of advice, anyone thinking about going to electric and partners stay away.Stay very far away.You've been warned

Initially quoted over £130 to do a diagnostic to find out the issue with my Powerbank showing a 240 volt output fault , the diagnostic time being set at 2 hours . Further £90+ requested for further diagnostics with repairs still not quoted or any advice given on its feasabilty considering the retail value of the powerbank was only £650 ?. Initially told their courier could not pick up the powerbank so I paid for it to be delivered BUT when I asked for it to be returned THEIR courier could do the pick up and deliver it ???
Powerbank now has another fault in that the 12 volt output does not work so I am left with a 22kg paperweight , well done EP.
UPDATE
As the 12 volt socket does not work now they have requested a picture of the fault ???
I despair at what a picture of a 12 volt socket will show them !!
Just be aware Diagnostics are not free and could cost more than the item is worth ? Repair estimates are free only when you have paid through the nose for a diagnostic assessment , be warned !
Update 2,
After many back and forth discussions that got me nowhere as even the electronic experts could not identify the fault without further expensive diagnostics , I have decided to GIVE UP and hope my review at least warns others with similar issues to be aware ! The thing is you are drawn in by their 'Free Estimate' BS and when they have got your item you just want to get it back repaired so play along with the diagnostic cost as part of the process !!!

After looking on there website and seeing they seam to specialise in audio and gaming equipment. I phoned them up. He said send the fridge freezer inverter in and we will have a look. I posted it on Saturday they acnowledged receipt on Tuesday. Thursday i recieved a message saying parts had been ordered supplyer saying 2 week delivery. This passed it was another week. Befor i got a message saying the part had arrived. 1 ay later i was messaged it was repaired. It arived on Saturday i refitted the inverter and than it worked so thankyou to your team

Avoid this company if you value your equipment, your money, or honest customer service.

EP quoted me for repairs to my amplifier, including replacing defective capacitors, resoldering joints and cleaning switches “to restore proper operation”. They also conveniently add postage as a separate extra cost AFTER the quote. I paid in good faith expecting an actual repair.

What I got back was an amplifier in a WORSE condition than when I originally sent it. It would not even power on correctly when connected to the mains. Anyone with basic common sense could see immediately that the unit had either not been properly tested before return or had been further damaged during the process.

Their website proudly claims: “Real Repairs, Not Just Part Swaps.” Ironically, replacing capacitors is exactly what they did before sending the amp back broken and then hiding behind small print claiming they only offered a “partial repair”. Strange how this was never made remotely clear when taking payment.

I even obtained a CCJ in my favour against them and STILL cannot recover my money because the company appears to operate without any meaningful UK trading presence and is registered in the Seychelles. -despite a UK address where 'work' is clearly being carried out.

To be fair, I do not doubt they can handle simple fixes. But in my experience, anything more complicated seems to become: diagnose problem, take payment, fail to repair, deny promises were made, then ask whether you would like to pay MORE money for another attempt!

You can always ask their customer service chat how much of this sounds familiar - the AI they use to respond to your queries/emails is suprisingly honest.

*edit. I note they have responded to my review with some Ai waffle... just like to point out again: a ccj was awarded in my favour against them. They are not even registered in the UK.

Great experience with fixing my keyboard and decent price

It's a great service, I mistakenly broke my beats headphone in the gym. It has sentimental value as it was a gift from loved ones. They replaced the broken part and even went one step further by repairing the hissing sound caused by water ingress.
They were constantly keeping me informed by sending update of each stage of repair.