Elegoo are fantastic. Products are excellent in both performance and value and customer service has been historically excellent too. So why only 4 Stars? Because they use Yodel to deliver th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A little confusing on pricing & discounts, but that was resolved. The "special offer" turned out to be less than spectacular (it's going to take a long time to work through 4kg of black PLA) but the d... See more
I am generally happy with this company's product. I purchased my first 3D printer from them. Even though I had some issues, they stand by their products and support their customers. The after-sales se... See more
Purchased a Centauri carbon Great price quick delivery Awesome 3d printer Shame the colour upgrade won't be coming for it though, disappointed about that, hence 4 instead of 5 stars
Company details
- Electronics Store
- Electronic Spare Parts and Components Store
- Equipment Supplier
- Handicraft
- Printer and Scanner Store
Written by the company
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Contact info
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, China
- info@elegoo.com
- uk.elegoo.com
4.4
Excellent
545 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
centauri carbon is AWESOME
Excellent service and the centauri carbon is a FANTASTIC machine
February 9, 2026
The printer does exactly what it says…
The printer does exactly what it says on the tin! However there are very many options available on the Slicer and as yet I have been unable to determine the correct settings for smooth flat surfaces.
February 8, 2026
Amazing printer
Quick delivery, easy set up for out of the box use. Within an hour of opening the box I had printed the test boat. Brilliant
February 7, 2026
3d printer was apparently delivered to…
3d printer was apparently delivered to my doorstep ( never received it )
Although I took out the insurance with 3rd party company I am yet to resolve the situation and still haven’t received refund or a replacement item 10 days later , my son now has over £150 worth of filament for his birthday but no printer to use them on ,
February 7, 2026
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Excellent machine for the money
Quick delivery, well packaged and works excellent, had it unpacked and printing in 20mins, thinking of buying a 2nd one. Excellent value for the money
February 8, 2026
Hi quality products
Hi quality products, excelent machines. just dont believe their promeses
February 5, 2026
My order never turned up
I have changed this review from 1 star to 5. My order initially never turned up . They used yodel , who are absolutely awful. It sat in the delivery depot for a week ( tracked) and was the. sent back to elegoo. Elegoo resolved this immediately by sending another printer using DPD who are an excellent delivery company. The printer arrived the next day. So far it is brilliant and my friends and family cant believe the quality of the printer you get for such a good price. I am very happy with the printer and really I.pressed with customer service
February 5, 2026
Reply from ELEGOO UK Store
Dear customer,
Thank you for leaving the feedback and letting us know the problem. Fortunately, we got communicated and finally resolved the issue. Appreciate your cooperation and patience.
We will always try our best to improve our product and service.
Once again, we are sincerely sorry for all the inconvenience caused to you by this order. If you have any other questions, please feel free to contact us.
Best regards,
ELEGOO Team
The Best Value For Money Printer
I recently purchased the Centauri Carbon 2 and have been really impressed with the printer, especially as it performs as well or better than some costing 3 times as much. I had a few small issues with it (as can be expected) and found the customer service very responsive. I would highly recommend their products and will buy again soon.
February 4, 2026
Always had great service and…
Always had great service and communication.
Ordered the new CC2 and was shocked when it arrived in the same week, great service.
February 2, 2026
Elegoo centuri carbon.
Kept informed about my order well packaged and delivered wen expected
December 25, 2025
Great service
Great service. Quick delivery and excellent support from their customer service. Will use again.
February 2, 2026
First time of using Elegoo replacement…
First time of using Elegoo replacement parts. I am a new to 3d printing and totally amazed at the out of the box experience with Elegoo Centauri Carbon 3d printer. The issue arose due to my inability to check, monitor software, causing filament nozzle to drive into the magnetic plate, snapping the filament off.
Head over to the Elegoo spares page and ordered a replacement filament, late in the afternoon, past any packing or dispatching. Surprisingly, it was picked and dispatched that evening and was delivered, 48 hours later which was very impressive.
Back up printing the day it was delivered
MPC
January 30, 2026
Purchased a Centauri carbon
Purchased a Centauri carbon
Great price
quick delivery
Awesome 3d printer
Shame the colour upgrade won't be coming for it though, disappointed about that, hence 4 instead of 5 stars
November 14, 2025
Bought a Neptune 4 Max and love it
Bought a Neptune 4 Max and love it! Item arrived quickly along with all the extras I ordered too. Condition was perfect and it went together easily. Been printing from it ever since. I actually ended up buying a Saturn 4 16k with Mercury Plus v3.0 shortly afterwards and the experience was just as good (despite courier mix up but that was not Elegoo's fault). Have loved printing with them both and even had excellent support from Elegoo with a small part that was missing from the Mercury Plus v3.0, they instantly shipped out a replacement without question. Will be buying from Elegoo again when I fancy an upgrade in the future
October 27, 2025
After sales, Rubbish
Order was fine, delivery was quick, but that's where it went wrong. After sales is none existent. I have tried to contact them 4 times relating to advice needed and nothing. Very poor.
February 5, 2026
Unprompted review
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We have responded to you within 24 hours. Please add our official email address to your whitelist to prevent our emails from going to your spam folder.
Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Centauri carbon2
Bought the centauri carbon2, first week of having it,as a beginner to 3D printing.easy to unbox,setup,and budget wise too,my first 3d print was the benchy and made a couple other things,only problem i had was trying to bind the printer to my phone,after turning it off over night and back on managed to sort that out, oh and thank you elegoo for the free gift the 2 reels of pla silk filament much appreciated
January 28, 2026
elegoo centauri carbon 2
fast delivery and kept up to date via email and text. great product thanx
January 28, 2026
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