Ember Corporation Reviews 7

one star is generous!
Ceramic coating started to peal off.
And then one of the pins in the base has lost its spring so it wont connect now.
no support at all. as when you try to log something it says there has been a problem. now i have a £140 paperweight

I’m incredibly disappointed with Ember’s customer service. I had an order worth £4,500 returned to them, and despite multiple attempts to get clarity, their response has been abysmal. The only reply I received vaguely stated the shipment was “returned to sender” – no further information or follow-up.

I’ve emailed them numerous times, messaged via social media, and even contacted the business side of their team, but I’ve been completely ignored since. It’s clear that Ember does not care about their customers. This lack of communication is unacceptable, especially for a company selling premium products.

If you’re considering purchasing from Ember, I’d strongly advise against it – their after-sales service is nonexistent.

Mug no longer connects to the app after an update. It is also not keeping my coffee hot. I have contacted their customer service by email and Messenger but with no responce. Avoid.

My husband purchased a mug for me for Xmas 2023, it wouldn't charge fully despite following all the guidance in FAQ re resetting, updating etc it's been cared for as per instructions & in beautiful condition. I suspect it’s more a software issue but who knows? It's a lovely mug & have been pleased with it until it stopped working properly. I contacted customer service a week ago for a replacement I got a generic email saying they were very busy! But since have had nothing back at all. Considering the cost I'm absolutely disgusted with their attitude

Great idea and the mug works OK but, the software is abysmal. In turn, it doesn't connect, it fails to update the temperature and given the price you could expect it to automatically turn off the heater when emptied, it doesn't.
As it was given as a present I persever but would I buy one, No

Unresponsive customer service. Mug broke (battery died and won’t recharge) and I’m being ignored when trying to file a warranty claim.
Update: I contacted Ember’s customer service team via email, Instagram, Twitter and Messenger on November 14. It is now December 22 and I’m yet to receive a response.

I have had an Embar mug now for almost a year now and love the way that I can keep a cup of coffee going for ages and don't feel the need to gulp it down anymore. The only thing stopping me from giving it a 5 star rating is that if I leave the coffee for too long (more than an hour) it turns off the heater. I am assuming that the thermostat is in the bottom of the cup and the temp separates, however a quick stir usually turns it back on. I get it if it's a safety feature. Maybe a notification from the app to ask are you still drinking your coffee Yes/No at an appropriate juncture would help.