We received our extendable table which was well packaged/protected. The assembly went well with the instructions and when we encountered a small hiccup during the assembly, customer support was quick... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered goods from Homary ( my first time using them). And noticed that my order was due to be delivered in July. I had already had a chat with a human online and had already explained that I... See more
Company replied
I was trying to buy a product and rang Homary, spoken to Vinnie, who was kind and helpful. Offered multiple solutions like a different colour and perhaps a further discount as a remedy for the extra w... See more
Company replied
Carl was an amazing agent and I got my exchange sorted in less than 3mins. Also happy with the customer service bot as I was able to quickly reach a human agent which is amazing. Not to many filter... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
Unit 3, Kingsbury Business Park, Kingsbury Road, B76 9DL, Minworth, United Kingdom
- +44-800-102-6383
- service@homary.com
- uk.homary.com
4.5
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very disappointed with my…
I am very disappointed with my experience with Homary.
By mistake, I ordered the same artwork twice and immediately contacted customer service to arrange a return. It took almost two months to resolve the issue, which is completely unacceptable.
During this process, I had to take two days off work waiting for the collection, and on both occasions the collection service failed to arrive as scheduled. This caused me unnecessary stress and financial loss.
To make matters worse, I was not even refunded the full amount I paid for the product. I find this extremely unfair considering the inconvenience and delays caused by your company.
Another major issue is the lack of proper customer support. There is no direct customer service phone line where customers can speak to a real person, making the entire process frustrating and difficult.
Overall, this has been a very poor customer experience, and I expected much better service and professionalism from Homary.
I would appreciate a full explanation regarding the incomplete refund and appropriate compensation for the inconvenience caused.
May 15, 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
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Quick response from customer service…
Quick response from customer service (Morgan). Very helpful in changing delivery date.
May 13, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and U
I had an issue related to a product I…
I had an issue related to a product I bought ( it was the wrong product and I wanted to change it for the correct product) and Kevin solved the issue in a fast and uncomplicated way. No stress whatsoever. Thumbs up 👏👏👏
May 11, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and U
Horrible experience, beyond any imagination
Absolutely worst experience so far in my life while dealing with any purchase, If there was any negative rating, we would give that to the max negative. Placed 2 orders, for delivery, Their delivery courier didn’t turn up, 2 of us kept waiting for 2 full working days at the delivery address. Delivery people kept cancelling the delivery at the end of the day saying they couldn’t locate the address. The tracking map showed they never came to the address at all and cancelled from many miles away. Contacted customer service numbers who were also useless and kept deferring and increasing more work by not helping at all. We put a deadline while on phone with them by which if the order is not delivered, we will cancel both orders. Not surprising, item was not delivered by that deadline. As stated we cancelled both orders in writing by emails to them on Friday as clearly mentioned in my phone communication with them. Guess what, the item were delivered to the office in our absence on Monday Lunch time. In the meantime we bought the furniture from another vendor on the weekend and started setting them up. Now the Homary are not collecting the delivered parcel (despite us cancelling them in writing over 48 hours ago) despite several emails and phone calls by us ever since. This is clear harassment and bullying. The office is small and we cant function. Upon repeated email and phone call requests from us, finally someone responded with a whatsapp number. The person was Saul (Customer Service Manager, Homary
WhatsApp: +1 (909)-808-9057). They didn’t bother to take responsibility of their wrong actions and dumping the order in our office despite cancelling them 2 days ago. They also said that they will do a favour to us by waiving off the collection fee and the item will be picked on Tuesday. Again one of us kept waiting for the whole day to ensure that the parcel is taken back but again no one turned up.
The experience with Homary has been absolutely horrible so far. Homary team is nonresponsive, unprofessional, unapologetic and don’t care about the time and loss of business caused by their actions (massive opportunity cost). They should get the parcel collected asap and compensate for the lost revenue and time while sorting out the mess created by their team.
Learning points- NEVER ever buy anything from Homary again, buy only if you want to be harassed, bullied and want to lose money and mental peace. We will ensure that no one in our circle and otherwise as well had to go through a similar experience. The saga hasn’t finished yet, purchase was done on 26/4/26 and the parcel is still blocking our office since 4/5/26 and making the office non-usable as of 12/5/26. We are constantly calling and emailing them but they are nonresponsive and the ordeal is still ongoing. Please do NOT do any business with HOMARY at all, They are absolutely unprofessional. We are taking serious legal opinion to make them accountable and make them compensate for the lost business and opportunity cost.
May 12, 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we failed to find your order information. Would you please kindly tell us your order number? Or you can call or email us; we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
We had a notification from an unknown…
We had a notification from an unknown carrier and was not sure if was for Homary or a scam.
One quick What’s App and we were informed that this was not connected to Homary, they also provided an update on our order.
Very good customer service.
May 11, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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Beautiful lamp very appealing give…
Beautiful lamp very appealing give beautiful look in my room very happy with the product
April 15, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Winnie is super helpful!
May 8, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Absolutely terrible quality
Absolutely terrible quality. Instructions are terrible. Takes months to arrive. A full refund would be the least you can do.
May 8, 2026
Unprompted review
Reply from Homary.com
Dear Customer,
Thank you for sharing your thoughts. We’re sorry to hear that you felt the product didn’t offer good value for the price.
We carefully select materials and craftsmanship. We believe that a product's true worth is measured by the satisfaction of our customers. We are committed to learning from this and earning the trust of those who choose us.
We would like to reach out to you with a proper solution, but we are sorry we fail to find your order information. Would you please kindly tell us your order number? Or you can call or email us, we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards,
Homary social engagement team
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Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Great communication
Great communication. Thanks Morgan for all the updates and prompt replies about our delivery. Much appreciated.
May 7, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Great service
Great service from Spencer! He was super efficient, solved my problem quickly and was really helpful. The product is beautiful with excellent quality. 10/10, highly recommend!
April 15, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Yana was very helpful
Yana was very helpful and provided several clear and unambiguous options for me to select from while resolving my product issue. Communication was prompt and we resolved the problem quickly.
May 6, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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Second time
May 6, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Carl was an amazing agent and I got my…
Carl was an amazing agent and I got my exchange sorted in less than 3mins.
Also happy with the customer service bot as I was able to quickly reach a human agent which is amazing. Not to many filter questions and the bot even gave me thr option to speak with a human agent. I didnt need to request! Will definitely use Homary again based on my experience
May 6, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Great service by Morgan
Great service by Morgan, Resolved the problem in no time.Absolutely brilliant 🤩
May 5, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Ordered a product which never arrived
Ordered a product which never arrived. Tracking said In Transit and at customs. That went on for a month and it never left China.
Customer Services did respond and encouraged me to be patient but after a few more weeks of no change, I requested a refund which was processed quickly but still waiting for it to arrive in my account.. let's see.
Although the cancellation process appears easy enough, that isn't the point.
I wanted what I'd ordered, not a refund, however I didn't realise it was a Chinese company as it doesn't give that impression. I now doubt that the product would have looked anything like the photo and it's probably the home equivalent of Shein and Temu which are just tat.
April 5, 2026
Unprompted review
Reply from Homary.com
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
At Homary, we always strive to provide high-quality products and a smooth shopping experience. We sincerely regret any inconvenience or frustration caused in this case. Your comments are very important to us, and we will continue to review and improve our products and services accordingly.
Thank you again for your feedback and understanding. We look forward to serving you better in the future.
Kind regards,
Homary Customer Care Team
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Great Company
Great Company, needed to cancel an item. Agent Celine was exceptional and understanding. I was offered my refund no problem. Thank you homary. I will be back
May 5, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
I used the online chat and was helped…
I used the online chat and was helped by Jenny who went above and beyond to take measurements for me and answer my questions. She sent photos too and nothing was too much trouble. Really a positive experience. Haven’t ordered the sofa bed yet, but this start was great.
May 2, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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