We received our extendable table which was well packaged/protected. The assembly went well with the instructions and when we encountered a small hiccup during the assembly, customer support was quick... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered goods from Homary ( my first time using them). And noticed that my order was due to be delivered in July. I had already had a chat with a human online and had already explained that I... See more
Company replied
I was trying to buy a product and rang Homary, spoken to Vinnie, who was kind and helpful. Offered multiple solutions like a different colour and perhaps a further discount as a remedy for the extra w... See more
Company replied
Carl was an amazing agent and I got my exchange sorted in less than 3mins. Also happy with the customer service bot as I was able to quickly reach a human agent which is amazing. Not to many filter... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
Unit 3, Kingsbury Business Park, Kingsbury Road, B76 9DL, Minworth, United Kingdom
- +44-800-102-6383
- service@homary.com
- uk.homary.com
4.5
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tara was very helpful and easy to deal…
Tara was very helpful and easy to deal with
April 20, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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Chinese tat sold at a premium
Chinese tat sold at a premium. Bought a sideboard had to build the whole thing.
Spent nearly 800 quid could have bought Bespoke handmade piece for a few more quid . What a rip off
April 13, 2026
Unprompted review
Reply from Homary.com
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
At Homary, we always strive to provide high-quality products and a smooth shopping experience. We sincerely regret any inconvenience or frustration caused in this case. Your comments are very important to us, and we will continue to review and improve our products and services accordingly.
We would appreciate the opportunity to make this right for you. Please kindly reach out to our customer service team with your order details, and we will do our best to assist you with a suitable solution.
Thank you again for your feedback and understanding. We look forward to serving you better in the future.
Kind regards,
Homary Customer Care Team
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
My question was dealt with and problem
My question was dealt with and problem
Resolved very quickly and with ease by Morgan
April 18, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Was extremely helpful
Was extremely helpful, excellent customer service! Thank you
April 18, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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Quick Reply with Relevant Information
Quick reply to my WhatsApp message and gave me all the relevant information I needed to get me started, which was very much appreciated.
April 18, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan was super efficient
Morgan was super efficient at dealing with a problem on logistics of delivery at our end
April 17, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan was able to help us with our…
Morgan was able to help us with our enquiries.
Thank you for the fast resolution and patience.
April 17, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan was incredibly helpful and…
Morgan was incredibly helpful and arranged my return free of charge. The service was excellent throughout, and I really appreciate the support.
April 17, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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Delivered a used sofa as new - no resolution after 1 week (and 4 months for delivery)
I ordered a Futon Sofa Bed with USB in Off-White in November 2025. Upon delivery in April 2026, the first box revealed an item with large visible stains and clear marks of prior use - not a new product.
I immediately raised the issue with Customer Care by email with photographic and video evidence, and submitted a formal refund application via Homary's portal. That was 1 week ago. Since then, I have received nothing but two generic holding emails stating they are "communicating with their product department."
I have sent a formal Final Notice referencing the Consumer Rights Act 2015 and set deadlines that have been ignored. I am now escalating to my payment provider and Citizens Advice.
The product quality issue is serious. The after-sales handling has been worse. I would not recommend purchasing from Homary if you expect any meaningful recourse when things go wrong.
* Update - matter resolved. After a lengthy and at times frustrating process spanning several weeks, Homary did ultimately agree to a 90% partial refund, which has now been received. The resolution required considerable persistence on my part, including multiple formal escalations. The product delivered was not in new condition as expected, and the after-sales process involved numerous delays and obstacles. That said, Homary did eventually honour a fair settlement. I have updated this review to reflect that the matter was resolved, while maintaining an honest account of the experience for other buyers.
April 9, 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
Clearer flatpack instructions required
I purchased a bedside table. I needed a very narrow one and this was the only product I could find that worked. I hadn’t appreciated it shipped from China and it took 3 months and there was no communication during the long transit. So this company is not for those who need something quickly. The product is as described and I’m happy with it. The main issue I had was the quality of the instructions. I have done my share of putting together flatpack furniture. This was a particularly challenging job as the instructions were not detailed enough. I ended up redoing quite a few steps, or having to work it out myself. Not for the beginner or someone who wants a straightforward DIY job.
April 17, 2026
Unprompted review
Reply from Homary.com
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We sincerely regret any inconvenience or frustration caused in this case. Your comments are very important to us, and we will continue to review and improve our products and services accordingly.
Should you have any questions, please feel free to contact us.
Thank you again for your feedback and understanding.
Kind regards,
Homary Customer Care Team
🙏🙏🙏✅✅✅💪💪💪👊
April 16, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Absolutely disgusting service please…
Absolutely disgusting service please stay away from this company!
i ordered a TV cabinet in early February they gave a delivery time off early may , then changed it to the end off June considering this was a £400 item
Be warned they dont have alot off items in stock,so apparently wait for the factory to manufacture the item then even worse send it by sea if your lucky you get the item months later
thats very poor service, then the customer service was even more disgusting talking to abot to be kept asking for my order number which I provided countless times
I am now left without my item after months and months off waiting
Honestly your better off ordering from elsewhere
A very unhappy customer
April 16, 2026
Unprompted review
Reply from Homary.com
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We sincerely regret any inconvenience or frustration caused in this case. Your comments are very important to us, and we will continue to review and improve our products and services accordingly.
Should you have any questions, please feel free to contact us.
Thank you again for your feedback and understanding.
Kind regards,
Homary Customer Care Team
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Morgan very helpful and clear
April 16, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Customer service were great
Customer service were great, product arrived with damaged part and once notified they said the would issue a replacement - quick and efficient! Hopefully, when received, I’ll have a fabulous light!!
April 16, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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Amazing customer service
Amazing customer service, great company to purchase from.
April 15, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
The shipping time was too long
The shipping time was too long. The company was easy to help do a refund. Although I wasn't able to complete a purchase, I am very impressed with how I was assisted to cancel my order.
April 15, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
This is my first order with Homary I’m…
This is my first order with Homary I’m excited on purchasing a new dining table. I have to wait 12 weeks for the shipment.if it’s as good as the picture I will be very happy.
I had some questions about my order these were answered on the chat box on website straight away.
April 14, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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