Good service and delivered on time. Only downside was that the parcel was left outside the front door and no attempt was made to even ring the doorbell to give an indication of delivery.
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Review summary
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Reviews shaping this summary
The UPS shipping company behaved outrageously, claiming that the shipping details were incorrect even though accurate details were provided that were checked again. UPS did not use the email provided,... See more
Delivery date given but towards the end of the time period I received an email saying driver time limits were going to prevent delivery due to traffic issues during half term week. Alternative date gi... See more
Interparcel are the only comparison site I will use for booking deliveries. They are exceptional. Have used them now for many years. On line chat only takes a few minutes to connect. Very helpful peop... See more
Company details
About Interparcel
Written by the company
Interparcel, the UK's favourite online parcel comparison & booking website, offers discount parcel delivery services to over 220 countries & territories around the world. We only work with the best couriers available including UPS, FedEx, TNT, DPD, ParcelForce, CitySprint, DX and many more to offer you the best services with the lowest prices possible.
With over a decade of industry experience, you can rely on Interparcel to get your parcels and packages delivered safely and at an affordable price!
THE BEST SERVICES AT THE BEST PRICES!
Written by the company
- Sending parcels and pallets online should be quick and simple. That’s why we’ve partnered with some of the best couriers around the world to offer convenient drop off and collection services to suit both small businesses or individual shippers. You can get an instant quote by entering your parcel’s dimensions and weight in our handy Quote Tool.
- EXCEPTIONAL CUSTOMER SUPPORT!
- At Interparcel, we’re obsessive about customer service. Unlike other courier comparison sites, we don't hide behind screens and chatbots. We have a real-life, UK based team of parcel experts on-hand, seven days a week, to help our customers on the shipping process. Our support team deliver friendly, efficient and helpful support over the phone, live chat, contact form, or email.
- ECOMMERCE INTEGRATIONS!
- Create a free web account with us and you will have access to a range of excellent tools to help streamline your shipping needs. We've integrated with many popular shopping cart platforms, so our customers can manage all their orders in one place and dispatch parcels with ease.
Contact info
Gatwick Road, RH10 9RD, Crawley, United Kingdom
- 0333 3000 700
- customerservices@interparcel.com
- uk.interparcel.com
4.0
Great
89K reviews
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You did what was requested & on time.
May 27, 2026
Poor delivery notification!
I received notification that the parcel had been delivered- it hadn’t. However, I got it later that day.
June 3, 2026
Very good!!
June 3, 2026
Perfect thanks
May 29, 2026
Item was delivered on time
Item was delivered on time, with care which was much appreciated. Thank you.
June 3, 2026
Failed first attempt
Delivery date given but towards the end of the time period I received an email saying driver time limits were going to prevent delivery due to traffic issues during half term week. Alternative date given, 2 days later, delivery arrived within 1 minute of specified time. Communication was excellent throughout and apologetic for failed first attempt.
May 29, 2026
Fast and reliable service
Fast and reliable service. Delivery on time and respectful at the property
May 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
i kept on receiving notices that the…
i kept on receiving notices that the parcels are out for delivery and nothing happened 3 times.
May 27, 2026
Reply from Interparcel
Good evening,
Thank you for taking the time to leave a review.I am very sorry for the issues you experienced with your delivery. We will raise this internally with the courier to ensure the matter is investigated.
Kind regards,Kayleigh, Interparcel Team Leader
My Delivery Parcel
Well impressed will the they i was kepted informed about my delivery and got it on time.
June 3, 2026
Delivery driver very polite ,
Delivery driver very polite, Excellent Service , FAST DELIVERY
June 3, 2026
good company
May 28, 2026
The Parcel Man knocked the door
The Parcel Man knocked the door , most seem to think it is ok to leave the parcel in view ! Well done to the guy for this .
Everi communications very confusing, they seemed to be telling me the parcel was going to be delivered yesterday 2 June when in fact it arrived on 3rd June
June 3, 2026
Easy site to use and book parcel
June 3, 2026
Very swift delivery of my parcel to…
Very swift delivery of my parcel to Denmark.
Great service.
May 27, 2026
Good service.
Good service and delivered on time. Only downside was that the parcel was left outside the front door and no attempt was made to even ring the doorbell to give an indication of delivery.
June 3, 2026
Unprompted review
Do yourself a favor. Don't work with UPS
The UPS shipping company behaved outrageously, claiming that the shipping details were incorrect even though accurate details were provided that were checked again. UPS did not use the email provided, 2 unused phone numbers were provided. The address provided was accurate. I have no explanation for UPS's behavior. Since I needed the shipment urgently, I arrived at the logistics warehouse. I waited an hour and forty minuts until I received the package that was not located in the warehouse.Mr. John Lambert's conduct was impeccable, I received updates regarding UPS's failed conduct. I am convinced that everything possible was done on his part to ensure the arrival of the package. I have only good words for his manner of handling and assistance.
June 1, 2026
Tracking my parcel was easy
Tracking my parcel was easy, and delivery time was fairly quick and reasonably priced.
June 2, 2026
Parcel arrived faster than I planned
Parcel arrived faster than I planned. Very good experience.
June 1, 2026
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