MISUMI Europe Reviews 6

•

2.8

Machine Construction

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

Written by the company

MISUMI is a global manufacturer and distributor of configurable mechanical components for special purpose, plastic mold and press die machine construction. With over 14 million products from MISUMI and many suppliers, we offer the highest quality and fast delivery times. The European subsidiary, MISUMI Europa GmbH, supports all customers throughout Europe.

Contact info

Franklinstraße 61-63, 60486, Frankfurt am Main, Germany
uk.misumi-ec.com

2.8

Average

6 reviews

5-star

4-star

3-star

2-star

1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

MISUMI Europa GmbH

us.misumi-ec.com

2.6

(12)

Foliencenter24

www.foliencenter24.com

1.6

(128)

wilai GmbH, wilaigmbh.de

www.wilai.de

2.7

(12)

PracticalThings.de

practicalthings.de

3.7

(1)

Greenlife Investment

greenlife-investment.de

3.8

(7)

Modestamode

modestamode.com

2.1

(10)

Scooter Chip

scooter-chip.de

3.2

(185)

Bandkult

bandkult.de

(79)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Mar 6, 2026

Excellent for customisable parts

We have been using Misumi for quite a few years now and would not hesitate to recommend them. There is an extensive selection of standard products, and many of these can be customised.

It is not always the cheapest solution, but delivery time on their customisable parts is often the quickest. The quality is consistently good.

June 16, 2025

Unprompted review

Reply from MISUMI Europe

Mar 9, 2026

Dear Customer,
thank you for your positive feedback and for your continued trust in MISUMI over the years. We are gld that you value our range of standard and configurable parts, as well as the consistent quality and fast delivery times.
Your MISUMI Team

Jan 29, 2026

Poor communication and customer…

Poor communication and customer service. You have demonstrated to me that you do not care about your customers. This is very frustrating.

January 28, 2026

Unprompted review

Dec 19, 2025

Wrong article

MISUMI send us an wrong article and refused to fulfill the contract.

December 5, 2025

Unprompted review

Nov 5, 2025

Not a very accommodating customer…

Not a very accommodating customer service – complaints are evaded / they wriggle out of complaints.

November 5, 2025

Unprompted review

Reply from MISUMI Europe

Nov 6, 2025

Hi Tristan,

Thank you for your feedback. We’re sorry to hear about your experience. We’ve reviewed your case from yesterday thoroughly. Based on our logistics partner’s weight verification, the original shipment appears to have been delivered in full. That said, as a gesture of goodwill we have already arranged a free reorder so you receive everything you expected.

If anything is still missing or you have further questions, please contact us at rating@misumi-ec.com and we’ll help right away.

Kind regards,
Your MISUMI Team

Oct 18, 2023

Need to modernize

Got my registration rejected. apparently they rejected our whole company due to payment issues. This is no surprise, this company is stuck in the past with accounts, POs and Invoices etc. They need to modernize and just let people buy online. Look at Protolabs, accuscrew etc. they make our lives easy and dominate the sector.

October 18, 2023

Unprompted review

Reply from MISUMI Europe

Updated Oct 29, 2025

Dear Mr. Heart,
Thank you for your feedback and for letting us know about the registration issue; we’re sorry for the inconvenience. Please contact rating@misumi-europe.com so we can review your account.
Your MISUMI Team

Show reviews in all languages. (6 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look