MSI UK - Micro-Star International Co. Reviews 

My new monitor is fab but why cover the Data Plate information with the cables. How to read it for registration once in use then have to disconnect it all! This is dumb, place the Data sticker somewhere else!

Got a gpu clamp bracket for my card even tho it's outside warranty i guess and shipped to me for free.
Great support from MSI, and the individual guys running this department.

Great customer service, broke my laptops spacebar within a month of owning it and they sent the part in less than 3 days and came to me in about a week for obsolutely FREE and was perfect!

i sent my pc for repair under warranty, after few months same problem appear again, speakers working only 20% strange sound come from them like an old radio, fan making big noise like a summer fan, white spot-on screen which they even didn't tried to fix.THE WORST EXPERIENCE EVER .THE PC IS NOT UNDER WARRANTY NOW,HAVE TO REPAIR IT FROM MY OWN MONEY

I purchased an MSI Gaming laptop through CyberPowerUK. Initially it seemed fine, but I found power issues when doing demanding processes like playing games (AC supply cut out, goes onto battery). After a lot of troubleshooting I found that the wrong power block was shipped with the machine. CyberPowerPC are a middleman, so can do nothing. MSI have yet to resolve this issue by providing the correct power block and communication has been non-existent aside from the initial trouble shoot nearly a month ago. Very poor that an expensive machine I purchased is essentially useless, and no communication.

Provided cooler am5 attachment for my processor cooling, fast and efficient

Recently received an issue with my graphics card but unfortunately the Amazon seller would not cooperate and fulfil the RMA. However, MSI were happy to still service my product despite the circumstances. The support team were very respectful and kind, and also answered all my emails. Very satisfied with them.

I had an issue with my brand-new PSU cable and contacted the UK MSI team. They took prompt action to resolve my case, and I highly commend MSI's customer service.

Having been with Asus for 20 years this was my very first MSI Motherboard. Unfortunately mine did not come with a user manual something I've been quite used to, never been a fan of PDF files. After contacting MSI they very promptly sent me a manual in the post. not only that but a free case fan and cable ties as well!! WOW, that is how you look after your customers, thanks MSI, a top company!

I needed some parts for my motherboard, mainly m.2 heatsink and some sata cables. Reached out to uk tech support, got same day response and parts were shipped with next day delivery.
I didn't need to spend a penny, great support from the UK team.

Excellent laptops with build quality and stability. Vastly outranking Alienware and even better than ASUS. Price of the Raider is a little high but with student discount and SSD upgrade its workable :)

I had a bad experience with online purchases. After phoning for assistance there was no change and was left with no reason why my purchases was canceled.

However in store, the customer service I received made it worth while. They stopped what was they was doing, they got another sales team assist with my problem to get it sorted.

The laptop in question is a msi cyborg 15A12v

For the price and performance, I can't complain. it's no desktop pc by any means but, so far i can play every game that I can on my desktop. It's light so I can take it anywhere that I want.

Hi, guys. I’ve had a problem with my motherboard with an RMA rejected by the seller, so I tried to contact MSI directly. Firstly, it didn’t work but then I was advised to use MSI forum, and it was a good advice that I give to you now. Two forum moderators almost immediately gave me their attention, gather all the required data and connected me with further company guys who were able to solve all of the problems with a board by analyzing the problematic one and sending a replacement. The case was really arguable as eventually the damage found on the motherboard could be considered as user-made but as I wrote in good faith about all I know, this fact didn’t change the team’s decision to help me. So I’m thankful and now have much more faith in MSI than ever before

I only have good things to say about the assistance I recieved from the MSI Support team. I contacted them for some information as I bought a product second hand and a part was missing. I was just looking for information but they went above and beyond and sent me a replacement part at no cost just to help out. It was a quick and kind response and great gesture when they had no obligation to help me out. Very thankful!

Great support form the UK office, I was told I could not do an RMA as I have bought the product off Ebay and had to return through the original vendor.
I eventually contacted the UK support office who have been fantastic.
They solved my BIOS update issue and could not have been better at communicating.
Fabulous service, thank you.

UK tech support were very helpful in answering my queries quickly and effectively. Polite conversation didn’t go amiss either. Great service.

I had an issue with my msi gaming handset so I emailed msi and was taken by surprise by how quickly and efficiently the person who answered me dealt with my issue above and beyond.
Extremely happy with they're customer service.

Customer Services is non existent with this company abysmal. Contacted them over a week ago for replacement fans that have failed on my PC. Keep getting told everyday replacements will be sent yet I have heard nothing. Keep making non stop excuses worst company never non of their products last. No UK operations they are based out of Taiwan and Poland. Impossible to get an realistic or updates from them AVOID! tried to reach out by contacting senior management via LinkedIn I have either been ignored or blocked by them show the kind of nature of this company!

I started my journey to build the best gaming pc possible, Or though I’m getting help from an experienced computer guy (neighbour) its the 1st time I’ve attempted a build. I decided early to choose a brand that’s renowned for its quality, particularly in its gaming products. My choice was easy MSI stood out to me as the very best, bit by bit i bought the components all from MSI and with every delivery i was sure i got the best. All my components have the MSI MEG brand on them, not one of them disappointed in its quality and design. My final component will be the 4090 suprim x to finalise the perfect build, I’ve recently recieved the MEG Prospect 700r case which comes with a bracket to v/mount the 4090 but no riser cable. I inquired how to obtain it but found out it was only available in the USA. Until a gentleman called Ender from MSIUK contacted me and moved heaven and earth to get them here for us UK buyers free of charge in two days. Thanks Ender you are my hero.