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Review summary

Created with AI, based on recent reviews

Looking at 2,375 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, particularly praising the delicious flavors and the quality of the shakes, often highlighting their filling nature. People also consistently commend the excellent delivery service, noting its speed and efficiency, with many receiving their orders the very next day. The ordering process is frequently described as easy and straightforward. However, some customers were dissatisfied with the delivery service, reporting instances of delayed or missing orders, and issues with the courier. A few other people also felt that the customer service was unhelpful when problems arose, especially concerning returns or order modifications. Additionally, some reviewers found certain products to be too sweet or to have an artificial taste, and a small number expressed concerns about the sugar content and protein levels in some shakes.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the delicious and varied... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the delicious and varied flavors,... See more

Delivery service

Customers generally report positive experiences with delivery services, frequently praising the speed, with... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering and the quick delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive not lost weight , but since I've hit menopause weight is hard to shift , and always feeling and looking tired, my nails were breaking refusing to grow thanks to my under active thyroid, skin spots... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Protein UK shakes for a while now and I’m genuinely impressed. The flavours are really tasty compared to a lot of other shakes I’ve tried, and they’re actually filling rather than... See more

Company replied

Rated 5 out of 5 stars

It’s easy to find what you are looking for on the website. There are good offers all the time. The slim shakes are great flavours and the choice to mix with water or milk is good. I’ve had free next d... See more

Company replied

Rated 5 out of 5 stars

Always apprehensive buying stuff advertised on social media especially when it comes to weight loss. However, after piling on the pounds from comfort eating after losing my husband a few months ago I... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

As Scandinavia’s #1 female wellness brand, we’ve been empowering women since 2017. Leading the protein revolution with over 1 million customers, our specially formulated protein powders and vitamins help women lead healthier, stronger lives. Plus, we offer free next day delivery across the UK, so you can get the products you love, fast! 🙌🏼 🇬🇧


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery and the protein…

Very quick delivery and the protein powder mixes with water or milk without any lumps just nice and smooth just by shaking the shaker what came with it spot on

April 23, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Steven Thompson,

We truly appreciate you taking the time to share your experience!

Spot on is exactly what we like to hear! It's brilliant that the included shaker ball is doing its job and giving you a perfectly smooth mix with just water or milk. Whenever you're ready for your next batch, our quick next-day shipping service will have it sorted for you practically overnight.

-Protein.com Team ❤️

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Rated 5 out of 5 stars

The ordering was easy and delivery was…

The ordering was easy and delivery was super quick and I love the shakes will be opening my second tub today coconut and pineapple delish

May 4, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Freda Houlton,

Many thanks for sharing your lovely comments with our team!

Coconut and pineapple really does taste like a holiday in a cup, doesn't it? We're delighted that you're opening your second tub today and found the ordering process so easy. Since you love them so much, remember we process next-day shipping so your third tub can be with you whenever you need it!

-Protein.com Team ❤️

Rated 5 out of 5 stars

Good product lovely flavoured and…

Good product lovely flavoured and prompt delivery

May 4, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Elaine,

We are absolutely delighted to read your lovely review today!

We love that you are enjoying the lovely flavours and finding the product so good! Providing a prompt service is a huge priority for us, so we'll make sure our next-day shipping keeps things moving swiftly for you in the future.

-Protein.com Team ❤️

Rated 5 out of 5 stars

The product is not grainey like others…

The product is not grainey like others and taste great.also sent product quickly.would highly recommend.

May 4, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi L seton,

We are absolutely thrilled to read your lovely comments!

We know exactly what you mean—there is nothing worse than a gritty protein shake, so we're chuffed that you're finding ours perfectly smooth and tasty. Since you mentioned our quick service, we'll keep processing next-day shipping so your future orders always arrive in a flash!

Rated 5 out of 5 stars

Very good

Very good, the taste of the shakes are amazing, have one for breakfast and one for lunch and a proper meal at night,

March 30, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Kelly Seaby,

Thank you so much for sending over your wonderful feedback!

Your routine sounds absolutely spot on, and we are delighted that the amazing taste of the shakes is making your day a bit easier. If you ever find yourself running low on your breakfast or lunch stock, remember we offer next-day shipping to keep you perfectly topped up.

-Protein.com Team ❤️

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Rated 5 out of 5 stars

Tasty shakes

An extremely easy website to navigate, great products that taste amazing. I’m currently using tub number four and loving the flavour. Super fast on delivery with great updates on progress. The tubs of protein slim are far bigger than I expected and make up super tasty with just water.

May 3, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Consumer,

It means the world to us that you've shared your experience!

Four tubs in and still loving it—that is what we like to hear! We're glad you were pleasantly surprised by the generous tub size and that mixing them with water is giving you such a tasty result. Our team will ensure our super-fast next-day shipping and regular tracking updates keep your fifth tub arriving just as quickly.

-Protein.com Team ❤️

Rated 5 out of 5 stars

Loving the shakes

Loving the shakes. Next day delivery and ask a question and they get straight back to you. The customer service is excellent.

May 3, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Janet channer,

We genuinely appreciate you taking the time to post your review!

Providing top-tier customer service is incredibly important to us, so we are over the moon that our team looked after you so well. To match that excellent service, we'll make sure our next-day shipping continues to get your favourite shakes to your doorstep practically overnight!

-Protein.com Team ❤️

Rated 5 out of 5 stars

Loved the shakes strawberry my…

Loved the shakes strawberry my favourite coffee much too sweet for me chocolate great thankyou

May 3, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Brian Southgate,

Many thanks for sharing your lovely comments with us today!

Thank you for the honest breakdown of the flavours! We appreciate that the coffee might be a bit too sweet for your liking, but we're delighted that strawberry and chocolate are hitting the absolute sweet spot for you. If you ever want to branch out to another flavour, don't forget we process next-day shipping to get it to you tomorrow.

-Protein.com Team ❤️

Rated 5 out of 5 stars

Working permanent nights it's very easy…

Working permanent nights it's very easy to skip meals and also suffering with IBS had a lot of stomach problems. Since using protein shakes have felt a lot better itself. No more bloating or stomach issues. Big bonus also lost a stone in weight. Very impressed that you can make it with water so am cutting out milk which is helping with health. Feel loads better I myself with more energy. People have also notice how much better I look. Will be using this product for a while yet.

May 3, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Nikki,

We are incredibly grateful for your honest and wonderful story!

Working permanent night shifts is hard enough without dealing with IBS, so hearing that our water-mixed shakes have banished the bloating and given you a proper energy boost is absolutely magnificent! Huge congratulations on losing a stone, too—it's lovely that people are noticing how radiant you look. Our next-day shipping will always be ready whenever you need a fast top-up for your routine.

-Protein.com Team ❤️

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Rated 5 out of 5 stars

Great service

Great service. Best protein drinks i have tried. Wasn’t keen on the vanilla cookie, but that was my personal taste. Love the cappuccino and chocolate fudge. Would definitely recommend

April 1, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Claire Patricia Greensmith,

Cheers for sending us your fantastic comments!

Taste is always personal, so we completely understand about the vanilla cookie, but we're thrilled you've found your winners with cappuccino and chocolate fudge! Thank you for the high recommendation. We'll make sure our next-day shipping service keeps your favourite tubs coming without delay.

-Protein.com Team ❤️

Rated 5 out of 5 stars

Super quick next day delivery

Super quick next day delivery. Love the banana shake and both of us find it satisfies hunger and helps to shed a few pounds. Have reordered twice. We both have a shake for breakfast and sometimes I have one for lunch if I’m in a hurry.

May 3, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Lesley Tennant,

We are absolutely delighted to read your fantastic feedback today!

It sounds like you and your partner have the perfect routine down, and reordering twice already is a massive compliment! Banana is an absolute classic, and we're so glad it's helping you both stay full while shedding a few pounds. Our team will keep our super quick next-day shipping running like clockwork for your future orders.

-Protein.com Team ❤️

Rated 5 out of 5 stars

I’ve been taking protein slim for 3…

I’ve been taking protein slim for 3 weeks and have lost 10lb so far. I have ordered 4 times to get different flavours as I live in N.Ireland I my delivery comes within 2 days. I am extremely satisfied with the product and the delivery.

May 3, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Karen Templeton,

Thank you so much for sharing your journey with our team!

Losing 10lb in just 3 weeks is a brilliant achievement—well done! While we love our standard next-day shipping, we are so glad that our 2-day transit time over to Northern Ireland is hitting the mark and keeping you perfectly satisfied with your new flavours. Keep up the amazing work!

-Protein.com Team ❤️

Rated 5 out of 5 stars

My favourite company

So so easy to order from website and delivery is super quick. Customer service is amazing if needed. The flavours are outstanding can’t actually say there’s any I don’t like altho i have my favourites. Having the shakers are such a bonus. Can’t fault this company what so ever and the best diet shakes I’ve ever had.

April 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Sandra,

It’s wonderful to read your lovely feedback today!

"My favourite company"—wow, that has genuinely put the biggest smiles on our faces! We are so pleased you're loving the outstanding flavours and that the bonus shakers are coming in handy. We promise to keep making the website easy to use and our next-day shipping lightning-fast for you.

-Protein.com Team ❤️

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Quick delivery, tastes amazing and delicious.
I definitely recommend this product. ⭐️⭐️⭐️⭐️⭐️

May 3, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Abigail McWee,

We are absolutely thrilled by your brilliant review!

A 5-star recommendation means everything to us! We are so glad you are loving the delicious taste. Don't forget, if you ever find yourself running low, we process next-day shipping so you can get your next tub on your doorstep tomorrow.

-Protein.com Team ❤️

Rated 5 out of 5 stars

Protein shakes

I could not believe how fast delivery was next day .The shakes taste lovely, I've tried strawberry, chocolate fudge and banana.
I would recommend them to anyone who wants more protein and to lose weight .

April 4, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi MRS C COWAN,

Thank you so much for taking a moment to leave us a review!

Strawberry, chocolate fudge, and banana are an elite trio of flavours! We love that we managed to blow you away with our next-day delivery speed. Thank you for recommending us to anyone looking to boost their protein and smash their weight goals!

-Protein.com Team ❤️

Rated 5 out of 5 stars

Very quick delivery and the shakes are…

Very quick delivery and the shakes are amazing. 5 weeks in and lost 10.5lb. Highly recommend 👌

May 3, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Becky Wilson,

We truly appreciate you taking the time to share your experience!

Losing 10.5lb in 5 weeks is incredible progress—you should be incredibly proud! We are delighted that the amazing taste is making the journey enjoyable. To match your fantastic results, we’ll make sure our quick next-day shipping service keeps your supplies arriving exactly when you need them.

-Protein.com Team ❤️

Rated 5 out of 5 stars

Great product for weight loss

I was introduced to this by a colleague at work as I needed to lose weight for a back issue, with other meal replacements I found them powdery or small flavour choice, or found myself hungry later in the day, not with protein.com. I have already lost 1.5 stones and hopefully will carry on losing the weight.

May 2, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi customer,

Many thanks for sharing your success with our team!

Please pass on our thanks to your colleague for the recommendation! We know how frustrating powdery, underwhelming shakes can be, so we are over the moon that our flavours are keeping you full and helping you lose 1.5 stone for your back health. Whenever you need to restock, our next-day shipping will ensure it arrives in a flash.

-Protein.com Team ❤️

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Rated 1 out of 5 stars

My order never even arrived and I can’t…

My order never even arrived and I can’t seem to speak to anyone regarding my order!! Having to go through the bank for a refund!!

May 2, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Natasha,

It is always our priority to ensure your experience with us is seamless, and we appreciate you reaching out. Our platforms are exceptionally busy at the moment with a high influx of orders from customers who are genuinely loving the product range, and we are working tirelessly behind the scenes to cater to every delivery properly. We are also managing a huge number of customer enquiries right now, but please be assured that we handle these concerns properly and are dedicating the necessary time to respond to everyone as quickly as possible.

- Protein.com Team 🩷

Rated 5 out of 5 stars

Ordering was quick and easy

Ordering was quick and easy. Delivered the next day. I had banana flavour and made it up with water, it was just like having a creamy banana milkshake.

March 28, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Lisbeth Allen,

We are absolutely delighted to read your lovely review today!

Making the shakes with water and having it taste like a creamy banana milkshake is the ultimate goal—we are so glad you love it! We always aim to keep things seamless, so we're chuffed that ordering was quick and our next-day shipping got it to you exactly on time.

-Protein.com Team ❤️

Rated 3 out of 5 stars

Never received the free shakers that…

Never received the free shakers that should have come with the order. Contacted customer service and they were awful

April 24, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Hannah Tilbury,

Thank you for bringing this to our attention, and please accept our sincerest apologies for this experience.

We are very sorry that your free shakers were missing from your delivery and that our subsequent response left you feeling let down. We always aim to provide a helpful and supportive experience, and it is incredibly disappointing to hear that we missed the mark. We want to ensure this is handled properly for you, so please send us a direct message with your order details. This will allow our team to pull up your accurate account information, look into exactly what happened with your package, and guide you on the next steps.

-Protein.com Team ❤️

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