I ordered some face masks on-line that were like a last chance purchase but the order confirmation came through saying it couldn't be supplied. When I phoned through the product was actually still a... See more
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Review summary
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Reviews shaping this summary
Excellent products and service but I did have problems with the Web catalogue. Descriptions and images in your Web catalogue are often incomplete or even erroneous.
Company replied
Bought beard nets online; best quality nets I've tried - very strong and effective. Would have been 5* but for the relatively long delivery time and salty postage cost.
The only downsides to using RS are the slightly higher prices and (not RS' fault exactly) we always get our deliveries late in the day.
Company replied
Company details
Written by the company
RS is your global business partner, who you can truly rely on to supply more than just great products. So, our ever-expanding range of 700,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers – is just the start. With over 100 years' experience, we’re a partner that shares inspiration, imagination and innovation. A partner that works side-by-side with you to save you time and money.
Contact info
Lammas Rd, NN17 5JF, Corby, United Kingdom
- 03457 201 201
- uk.rs-online.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Material out of tolerance again and not…
Material out of tolerance again and not delivered as requested.
May 18, 2026
Unprompted review
Reply from RS UK & Ireland
Hello Matt,
I am sorry to hear about this. In order for me to review this internally, could you send your order details to CSTrustpilot@rs.rsgroup.com and I will come back to you regarding this.
Kind Regards,
Casey
So reliable with first class web site…
So reliable with first class web site which makes ordering very easy.
Delivery always on time and packaged to ensure zero damage.
May 28, 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Ian,
We're so glad to hear you find our website easy to use and appreciate our timely, damage-free deliveries. Thank you for your kind words.
Kind Regards,
Casey
Excellent business
Excellent business with old fashioned values of customer service. I highly recommend.
May 29, 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Martin,
Thank you for leaving us this positive review, it is great to hear you are impressed with our customer service.
Kind Regards,
Casey
Some issues with accuracty of website
We've been having issues with description changes on your website - making it slower to order. I've been calling and advising as I find these issues but it seems to be an issue with whether items are Unfinished Stainless Steel or Bright Zinc Plate. We have been sent incorrect items because of this, which was corrected once advised-thank you. Can you please get the corrections made to the website so that we can have confidence ordering again please?
May 19, 2026
Unprompted review
Reply from RS UK & Ireland
Thank you for raising your concerns regarding product descriptions on our website. Please accept our apologies for any inconvenience this may have caused.
To help us investigate further, could you please share some specific examples by replying to CSTrustpilot@rs.rsgroup.com.
A member of our team will review the details provided and will be in touch to confirm the next steps.
Your feedback is important to us, and we appreciate the opportunity to address this for you.
Kind regards,
Michelle
The items did not arrive on time
The items did not arrive on time, even when we paid extra for next day delivery.
This has happened multiple times
May 21, 2026
Unprompted review
Reply from RS UK & Ireland
Thank you for bringing your service concerns to our attention, and please accept our apologies for any inconvenience caused by the delay.
To enable us to investigate your feedback further, could you please provide your order details by replying to CSTrustpilot@rs.rsgroup.com.
A member of our team will review this and be in touch to confirm the next steps.
Your feedback is important to us, and we appreciate the opportunity to address this for you.
Kind regards,
Michelle
Excellent service from start to finish…
Excellent service from start to finish prompt delivery will b using rs again
May 12, 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Brian,
We're so glad you had an excellent experience with us. We appreciate your comments regarding the prompt delivery.
Kind Regards,
Casey
Prompt and efficient
Ordering on-line was easy, service was prompt and efficient, items priced competitively.
May 8, 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Steve,
We're happy to hear you found our online ordering easy, service prompt, and prices competitive. Thank you for your feedback.
Kind Regards,
Casey
RS UK & Ireland
Brilliant experience
Brilliant experience. Ordered the wrong charger, not a problem, I returned and they refunded.
May 11, 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Jane,
Thank you for leaving us this review. I am glad to hear you had a positive, smooth experience with RS.
Kind Regards,
Casey
amazing customer service from our…
amazing customer service from our account manageer Max fletcher! give that guy a raise - he single handed keeps our production team in work with his high level of customer service!
May 20, 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Claire,
We are so glad to hear such positive feedback about our team member. We truly appreciate you sharing your experience and kind words. We have made sure this comment has been fed back to the manager of Max.
Kind Regards,
Casey
RS UK & Ireland
RS is very good other than the search engine.
RS is an industrial/trade only supplier, who've been in business since the 1930's. Asking for trustpilot review is bizarre beyond question; this isn't Argos.
However everything is wonderful other than the lousy search engine. You type in "capacitor 220uF 63v" & ge pages of unrelated stuff. This must cost RS because most of us won't bother searching twice....and order for a competitor.
I've been trading with RS since the 1970's.
Good grief..the next question is date of experience...who thinks of these questions? How about 1978 to current as an answer.
May 1, 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Richard,
We appreciate you taking the time to share your feedback. We are actively working on improving our website and its functionality to ensure more relevant results. Your insights are valuable as we strive to enhance the user experience.
Kind Regards,
Casey
Very well packaged item and a fast…
Very well packaged item and a fast turnaround.
May 1, 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Ian,
We're glad to hear your item was well packaged and arrived quickly for you.
Kind Regards,
Casey
Excellent service
Excellent service , product was as advertised and delivery was on time
May 12, 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Nigel,
We are so glad to hear you had an excellent experience. We appreciate your kind words.
Kind Regards,
Casey
Collection date not advised until after…
Collection date not advised until after payment.
Collection date was not accurate and unable to collect order due to delay.
May 5, 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning,
Thank you for sharing your recent customer experience with us. Please accept our sincere apologies for any inconvenience this may have caused.
Could we kindly ask you to forward your feedback to our dedicated team at CSTrustpilot@rs.rsgroup.com? They will be more than happy to review your comments and assist you further.
Kindest regards,
Michelle
Always happy to order from RS
Always happy to order from RS. Whats not to like!! Usually have what we need and it is always delivered next day. Not always directly to our office, but close enough. (That is down to the courier and who is driving).
May 11, 2026
Unprompted review
Reply from RS UK & Ireland
Hello Sharron,
Thank you for your positive feedback. We're so glad to hear you're consistently happy with our service and next-day delivery.
Kind Regards,
Casey
Don’t checkout as a guest
Don’t checkout as a guest, as it pretty much blocks your ability to find your order to arrange return. Their support bot claims their system will match email address to add it to your account, but real customer support refute that. I did get a returns number but no detail of how to post.
May 1, 2026
Unprompted review
Reply from RS UK & Ireland
Thank you for sharing your recent customer experience with us. Please accept our sincere apologies for any inconvenience this may have caused.
Could we kindly ask you to forward your feedback to our dedicated team at CSTrustpilot@rs.rsgroup.com? They will be more than happy to review your comments and assist you further.
Kindest regards,
Michelle
Terrible service rude staff
I ordered a part from you for a customer. You sent email saying you would let me know when it’s been delivered . A week later I called to ask where the part was you took ages finding out then said it was at the counter to be collected and had been there all week . You did not tell me it was ready to collect or inform me like you said you would in the initial email . I’m sitting waiting for the part for 6 days more than I should have my customer was not happy nor am I . Terrible service rude staff . I will not be using you again
May 6, 2026
Unprompted review
Reply from RS UK & Ireland
Good morning,
Thank you for sharing your recent customer experience with us. Please accept our sincere apologies for any inconvenience this may have caused.
Could we kindly ask you to forward your feedback to our dedicated team at CSTrustpilot@rs.rsgroup.com? They will be more than happy to review your comments and assist you further.
Kindest regards,
Michelle
1st Time Purchaser Satisfied Customer
Easy to navigate website, purchase was simple and next day delivery
April 30, 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Richard,
Thank you for leaving us this positive review after your first time using RS.
Kind Regards,
Casey
Failed to deliver
I booked the above order yesterday for a delivery between 7am and 10am as this battery is very very urgent. I called this morning to check that it was on the way as it is urgent!
I was told that the battery could not be delivered by DHL and had to be given to TNT and the delivery could be at anytime up until 6pm. I have been told that I will get a refund for the delivery fee, however, this does not help me at all as I need this battery now.
This is not good enough.
1, I was not called or informed of this.
2, I had a colleague come into work at 7am so someone would be here to receive the parcel if it arrived early.
3, You should have a notice on your website explaining that batteries can only be on a standard delivery.
Very bad service and left my customer without what they needed.
May 14, 2026
Unprompted review
Reply from RS UK & Ireland
Good afternoon,
Thank you for taking the time to leave your review and for sharing your comments.
I am sorry to hear about the issues you have been experiencing. I have passed your feedback to our complaints team so that it can be fully investigated.
Your feedback is extremely important to us, and a member of the team will be in touch with you shortly.
Kind regards,
Michelle
Items well-packed and quick delivery
May 1, 2026
Unprompted review
Reply from RS UK & Ireland
Hello Leon,
Thank you for this 5* review. We appreciate your feedback.
Kind Regards,
Casey
Excessive postage charges
Part was what I needed but £10 postage for an item that was the size of my thumb and is less than £3 was excessive. Sadly I was in need of the part so I had no choice
May 1, 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning,
Thank you for leaving us this review. We appreciate your feedback regarding the postage cost and will collate this.
Kind Regards,
Casey
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