We are delighted by the service we receive from UkayExpress for our east Europe B2C shipments. It's an exceptional service. We have sent high volumes to their UK depot, on pallets, and every individua... See more
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UkayExpress is a UK-based international parcel delivery service for individuals and small businesses. We provide worldwide parcel delivery solutions, helping customers send parcels from the United Kingdom and Europe to a wide range of international destinations. Our services include affordable and competitive delivery options to Russia, Ukraine, Kazakhstan and other CIS and neighbouring countries, as well as parcel delivery to the USA, Canada and many European destinations. Depending on the destination and selected delivery service, tracked delivery options may be available, and customers receive clear guidance throughout the shipping process. UkayExpress aims to make international parcel delivery straightforward and transparent. Customers can calculate shipping costs online, choose the destination country, select a delivery service and book their shipment. We provide practical support with customs clearance guidance, documentation preparation and common shipping questions such as packaging requirements, value declarations and restrictions. This is especially helpful for complex destinations where shipping rules can be confusing. Our service is used for personal parcels, gifts, family shipments and business deliveries. We focus on clear communication, responsive customer support and careful handling of parcels, helping customers ship internationally with confidence.
Contact info
Unit 1 Cromwell Industrial Estate , Staffa Road , E10 7QZ, London, United Kingdom
- 02034417857
- info@ukayexpress.com
- ukayexpress.com
Replied to 75% of negative reviews
Typically replies within 24 hours
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Very good all
What I like most is...
What I like most is that the courier picks up a parcel from my house and the addressee gets it at his threshold.
Everything is well organised.The staff is helpful and professional.
Friendly and efficient service.
Ukay Express are a really top company.
Ukay Express are a really top company.
We have used them for many years now and all parcels have been safely delivered abroad.
Affordable prices.
Can speak to a real person in event of any query.
Always good advice.
Pick up from your front door if preferred.
Highly recommended and trustworthy.
10/10.
Very good
This is not the first time I use your services and always, all parcels arrive on time to any country. Thank you
Fuss-free and safe
Sending a parcel is easy, trouble-free and without fuss. They even look after the Customs forms which we might find tricky if we are not regular senders. And parcels (to Russia - that's all I've used) arrive at or before the date promised. They've been looking after me for 5+ years

Reply from UkayExpress
Good custimer service
Parcels leave when they should and arrive at their destination. They advise throughout on the progess of a parcel. Sent about 40 parcels to Russia over 4 years up to this week, all arrived.

Reply from UkayExpress
The service is excellent
The service is excellent, fast and reliable. I often use The UkayExpress and never had any problems. Recommended to my friends and they are happy that found this service.

Reply from UkayExpress
Во время и без потерь за 10 лет
Во время и без потерь за 10 лет, когда были возвраты, но не было потерь посылок. Возвраты- моя вина, мало оценила
Reliable Service
UkayExpress helped me few times to deliver parcel reliably. Highly recommend!
Great reliable service
Great reliable service that I’ve been using for quite a few years! Any problems or queries will be politely and patiently discussed with you on the phone.

Reply from UkayExpress
THANKYOU SO MUCH
Delivered quickly and efficiently
Delivered quickly and efficiently. Online ordering simple
Ukayexpress is the best…
Sending parcels by using Ukayexpress for a couple of years already. They are working hard and I always satisfied with their service. Yes, it’s a bit pricy but it worth every penny.

Reply from UkayExpress
I have been using UkayExpress for…
I have been using UkayExpress for around 8 years, and I can honestly say that my experience has always been positive.
Over the years I have sent many parcels, mostly to my children, and I have never had any problems with delivery. From the moment I prepare the parcel for shipment, during transit, and after it arrives, everything is always organised and reliable.
The customer service team truly deserves special thanks. The operators are always polite, patient, and professional. Whenever I have questions, they explain everything clearly and in detail, which gives me confidence and peace of mind.
Delivery may not always be extremely fast, but it is always safe and secure — and for me, that is the most important thing. Tracking is available every time and easy to follow.
I usually arrange home collection, and the UPS couriers are always punctual, respectful, and professional.
After 8 years of using this service, I feel comfortable and confident choosing UkayExpress again and again. I am very grateful for the consistent and reliable service. Highly recommended.

Reply from UkayExpress
Outstanding delivery parcels Company.100% delivers
Ukay Express is an outstanding company for sending parcels to Russia. I’ve used their service three times now, and each experience has been excellent. From the very first contact over WhatsApp or email, they are friendly, professional, and always provide clear, helpful answers.
At the warehouse, the team is welcoming and extremely organised. They even help you pick the right box and assist carefully with packing, making the whole process effortless. All documentation is printed professionally and well-protected against moisture, giving extra peace of mind.
The parcel was delivered quicker than expected, and you receive a tracking number to follow its progress, which is very reassuring.
I truly appreciate their dedication and reliable service, and I wouldn’t hesitate to recommend Ukay Express to anyone.

Reply from UkayExpress
Excellent service!
The customer service was excellent—I was kept informed with accurate tracking updates, making the whole process stress-free. It’s rare to find such reliability and efficiency these days.
I’ll definitely be using this company again!
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