UK Bathroom Store Reviews 

5,732
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often describing items as solid and well-made. Many consumers highlight the prompt and well-packaged delivery service, ensuring safe arrival. People commend the knowledgeable and helpful customer service team for their efficiency and clear communication, alongside an easy ordering process and sensible pricing. However, some people mentioned occasional dissatisfaction with delivery, citing significant delays, lack of updates, or damaged goods. Other customers also noted that certain products did not fully match expectations, experiencing issues with incorrect sizing or discrepancies from online descriptions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good quality and sturdy... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Customers consistently note positive experiences with quality, praising products like shower heads, loo... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and efficient... See more

Service

Consumers find service to be positive, with many reviewers consistently expressing satisfaction and stating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Treated myself to a dark wood loo seat with brass fixings as part of a wider bathroom project . Somehow managed to lose or throw away by mistake the brass fixings. Got back to the company who contact... See more

Rated 5 out of 5 stars

Was a little dubious as buying from a big national store that quality would be low but it’s great. Same make as our local builders merchants and half the price as in their catalogue ( although they d... See more

Rated 5 out of 5 stars

Just bought an upmarket Heritage loo seat from this company at a sensible price and received delivery the next day. All perfect. I was a little bit concerned because reviews on Google were not goo... See more

Rated 5 out of 5 stars

Huge range of options, reasonable prices, delivery was really quick and well packaged. We will definitely use them again when the need arises, can’t fault the website and service.



Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Radiator Shop
  4. Shower Door Shop

Written by the company

UK Bathroom Store have been providing UK homeowners and the trade with the best in bathrooms, bathroom suites, showers, taps, furniture and bath accessories for over a decade. Our staff have over 50 years combined bathroom industry experience and are waiting to take your call on 01524 841087 to discuss how we can help you get the perfect bathroom or the product you need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,732)

362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Uk bathroom, done all they can to track the delivery

I posted a review this morning and on reflection uk bathroom has been v helpful on tracking down our order
The delivery schedule was beyond their control

May 18, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

I am sorry to hear that the delivery has not gone as expected. Deliveries to some islands in scotland cannot be handled by many couriers and must be passed to specialist sub contractors, especially given the size, weight and fragility of the items in question.
They should contact you to arrange a convenient time and day but these type of deliveries will be restricted to which days the boats go to the islands amongst other things.
We always try to meet our delivery promises but are restricted sometimes by physical locations, especially some of the more remote scottish islands.
I can only apologise for any inconvenience this may have caused.

Rated 3 out of 5 stars

Product great - service not so

The product itself is great and exactly what I was looking for.
I am however disappointed with the delivery service - no one informed me that the item was out of stock and would take such a long time to arrive. I would have looked for a different supplier had I know earlier.

April 24, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

I am sorry to hear that this information did not reach you. Our intention is to inform every customer within a few hours of any delay to an order and we pride ourselves on being able to do just that.
I can see that somehow this one slipped through the net and I will be investigating how this was able to happen.
Please accept my sincere apologies for the inconvenience this may have caused.

Rated 5 out of 5 stars

Excellent fast delivery and reliable

Excellent fast delivery and reliable, have made several purchases recently and will again in the future. Thanks

May 6, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind review, always appreciated and glad we could help.

Rated 5 out of 5 stars

Great quality loo seat

Great quality loo seat. Pleased to see it has a wood grain which wasn’t visible
On the website. Easy push button removal for cleaning. Delivered as expected. Very pleased.

May 5, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for rthe kind review.

Rated 5 out of 5 stars

Great service

Great service, called to check stock. Item was available and managed to collect it within the hour!

April 30, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for the kind review.

Rated 5 out of 5 stars

Highly recommend

Used this company a few times over the process of renovating my bathroom. They were absolutely brilliant, so helpful and super quick response times. I contacted them looking for a specific type and size of bath that was not on their website, they immediately found me the perfect bath from one of their suppliers.
Highly recommend and will use again.

April 29, 2026

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