Bought an off roading hover board and frame, had a slight issue with Battery life but contacted them and they sent out a new battery the very next day! Customer service is excellent!! 100% Have bough... See more
Company replied
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See what reviewers are saying
I ordered a segway from this company online, got a free carrying case and free next working day delivery. I bought this blue segway for around 150 pounds discound, got on it and it is soo easy to ride... See more
Company replied
Very impressed with their service. 7 months after being bought my son’s hoverboard started playing up. They arranged collection, fixed it and then delivered it back FOC. My only complaint is that id l... See more
My boyfriend order the black hoverboard with Bluetooth and LED wheels for my sons 10th birthday today. He absolutely loves it! He hasn’t got off it since it’s been charged. Thank you so much and the d... See more
Company replied
Company details
Information provided by various external sources
ukbigbuy.com is the best place to buy swegways, hoverboards and hoverkarts at the best prices | Online Support
Contact info
1st Floor, 6-8 City Road, Edgbaston, B16 0HG, Birmingham, United Kingdom
- 01214547589
- info@ukbigbuy.com
- ukbigbuy.com
4.8
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant price and great customer…
Brilliant price and great customer service, extremely quick delivery and all round top job
May 9, 2020
Unprompted review
Reply from ukbigbuy.com
Sincere thanks for your review on our product price & customer service + delivery
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Reply from ukbigbuy.com
Many thanks for the 5 Star review. We are always here to help you.
Goods delivered on time and kept up to…
Goods delivered on time and kept up to date
March 12, 2020
Unprompted review
Reply from ukbigbuy.com
Many thanks for your fantastic review.
Can't fault their customer service
Can't fault their customer service. Very responsive and extremely helpful.
Super fast delivery too
January 28, 2020
Unprompted review
Reply from ukbigbuy.com
Sincerely thanks for your review on our customer service and delivery
inferior parts
inferior parts, and defensive staff
oh and a 24/7 service that is not available at 7.30pm?
January 27, 2020
Unprompted review
Reply from ukbigbuy.com
Hi Barry, we have replied to all emails concerning the order placed by Milly (last email was sent on 23/01/2020 1:08 PM) and a free part replacement was also sent out to her to fix the issue.
In this last email we gave advice on how to make a return through our website link provided, should you want to return the item.
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Really quick delivery with no problems…
Really quick delivery with no problems will buy from these again
January 16, 2020
Unprompted review
Reply from ukbigbuy.com
Glad you loved our Next Day Delivery service offered by our courier partner DPD Local. Many thanks for your review.
Excellent service and great product
Excellent service and great product. I bought 2 for Christmas presents with go kart attachments and my boys have been on them all the time. We need new straps but that’s because they have played so much not Because they are faulty. Would definitely recommend
January 1, 2020
Unprompted review
Reply from ukbigbuy.com
Firstly thanks for the 5 star review, much appreciated. Also we have replied to your email on your requirement.
Came with the bag with the parts in it…
Came with the bag with the parts in it open and with missing bolts don't know if anything else is missing as the instructions were so useless that they may as not have been there as a result it is still no been put together and was unable to give it to my daughter as a present on Christmas day!
December 27, 2019
Unprompted review
Reply from ukbigbuy.com
Debbie, very sorry to hear you are having issues with your hoverkart order. Please email us at info@ukbigbuy.com along with your order number and we will reply back to you in providing additional info on how to assemble your hoverkart order. Or you can chat to one of our staff on our Live Chat Service at our website and one of the staff will also be able to assist you with your issue.
We are always here to help you.
Reply from ukbigbuy.com
Thank you for your review on our service
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Very very plzd with the hoverboard my…
Very very plzd with the hoverboard my daughter will love it. Many thanks
December 19, 2019
Unprompted review
Reply from ukbigbuy.com
Our sincere thanks for your fantastic 5 star review. Wishing you and your family and Very Merry Christmas from all the ukbigbuy team.
Excellent quick delivery would…
Excellent quick delivery would definitely shop with this company again
December 17, 2019
Unprompted review
Reply from ukbigbuy.com
Many thanks for your great 5 star review. Have a Great Christmas.
Quick delivery and item looks as…
Quick delivery and item looks as described
December 15, 2019
Unprompted review
Reply from ukbigbuy.com
Thank you for your great 5 Star Review on our courier service via DPD Local and for our products you bought. May you have a great Christmas with your family and friends.
excellent service
December 9, 2019
Unprompted review
Reply from ukbigbuy.com
Thanks for your review. We are very happy that you rated our customer service as "excellent"
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Fast delivery and great customer…
Fast delivery and great customer service. Going to have one happy girl on Christmas day. Thank you 😁🎄🎁
December 5, 2019
Unprompted review
Reply from ukbigbuy.com
Thank you so much for your great review. A Very Happy & Merry Christmas to you and your family🎄🎁
Excellent seller
Excellent seller, I would highly recommend, they were so helpful, I emailed them and they emailed me straight back to sort my problem out. Thank you, hope to do business with you again
December 1, 2019
Unprompted review
Reply from ukbigbuy.com
Many thanks Allyson for the review and feedback. We are always here to help all our customers, by email, phone or live chat from our website.
Have a great Christmas.
gotta say ukbigbuy
Gotta say ukbigbuy, was so helpful, I would highly recommend them to anyone and everyone. It was a pleasure doing business with them. Thanks again. Allyson
November 20, 2019
Unprompted review
Reply from ukbigbuy.com
Hi Allyson, many thanks for a 5 star review on our customer service. We are always her to help you, by live chat on our website or by email/phone. Have a great Christmas and thanks for your orders.
Brilliant thanks you
November 11, 2019
Unprompted review
Reply from ukbigbuy.com
Many thanks for your 5 stars review. Always here to help.
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Fast efficient with service and delivery
November 1, 2019
Unprompted review
Reply from ukbigbuy.com
Thank you for your top review, we are delighted to work with DPD Local to deliver our products safe and quickly.
Excellent!
From the beginning of my order process everything has run smoothly. The live chat was really helpful in deciding whether the product was suitable and staff went out the way to help. Delivery was very quick and I was informed of the progress along the way! Quality of product is great! Would recommend this company.
September 30, 2019
Unprompted review
Reply from ukbigbuy.com
Many thanks for your review on our service and product. Glad our live chat service was able to assist you in making an informed decision on the suitability of the product.
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