UK Boiler Care (UKBC) Reviews 185

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency from the initial survey to the final installation. Many people appreciate the knowledgeable and friendly staff, noting their attentiveness, tidiness, and clear explanations. The quick turnaround for installations and the overall smooth process are frequently mentioned as positive aspects. However, some customers experienced issues with appointments, reporting instances where engineers did not arrive as scheduled. A few people also encountered problems with unfinished work or technical issues.

What people talk about most

Service

People report positive experiences with service, highlighting the efficiency, professionalism, and tidiness... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Service from site survey to full installation Exceptional engineers in Adam and Ben I needed to be sure we chose the right company to do this work for my very elderly father. Someone I cou... See more

Rated 5 out of 5 stars

Engineer visited same day as I requested a quote explained all work they would do and gave me a reasonable price which I excepted. Fitting new boiler was carried out 10 days later. All work was carrie... See more

Rated 5 out of 5 stars

Great customer service from the start. Came and did a quote, which we received by email the same day. Were able to answer our questions even to the point of coming for a second visit to make sure the... See more

Rated 5 out of 5 stars

UK Boiler Care gave us the most competitive quote, and arranged an installation date quickly. The work was done in a day, and they cleaned up properly afterwards. The staff answering the phone were... See more


Company details

  1. Housing Utility Company

Written by the company

Why choose UK Boiler Care (UKBC)? We are a traditional family-run full-service heating company that takes great pride in our level of expertise and workmanship and our commitment to genuine customer service. Our aftercare services are second to none. Once you become a customer, we want you to stay with us and we will look after you to fulfil that aim. Over the past two decades, we have grown from two engineers and a high street showroom in the Suffolk market town of Haverhill into a leading regional firm. Today, our in-house engineering teams and dedicated office staff serve customers across Hertfordshire, Cambridgeshire, Bedfordshire, Essex and Suffolk. With a combined experience of over 75 years, UKBC engineers are leading installation experts. Each year, our engineers undertake a truly diverse range of Gas, Oil, LPG and Warm Air heating system installations, from cascade or modular systems for large country homes and townhouses right through to simple boiler fits for compact flats. Whatever your type of home and budget, you are guaranteed to receive the sam‍‍‍e high standard of service. When choosing UKBC to provide your new boiler you can rest assured that you are getting the very best advice at all times and an excellent trouble free installation. And once your new boiler is installed, you will have the opportunity to take full advantage of our superb Aftercare plan. All our site surveys, quotations and installations are carried out by our own Gas Safe and OFTEC registered engineers.‍‍‍ UKBC employ all their own engineering and office staff and never use subcontractors or a call centre to deal with customer enquiries. As a customer you will deal directly with UKBC staff at all times.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Excellent Service from site survey to…installation

Excellent Service from site survey to full installation
Exceptional engineers in Adam and Ben I needed to be sure we chose the right company to do this work for my very elderly father. Someone I could trust nothing was too much trouble for the guys Very respectful of the property and took great care to explain everything. I wouldn’t hesitate to recommend them no matter how big or small the job is

April 21, 2026
Rated 5 out of 5 stars

Efficient

Efficient, clean and quick installation service - very friendly and knowledgable installers.

April 13, 2026
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Rated 5 out of 5 stars

Excellent from start to finish

Excellent communication from the office so that we were confident about the dates of installation and the delivery of our heating unit.
Efficient site visit. Clear pricing. Responsive to a slight change of plan.
Good installation with efficient engineers who tackled issues and overcame obstacles.
House was left very tidy after the installation.

December 11, 2025
Rated 5 out of 5 stars

An exemplary performance

The engineer turned up at exactly the time promised, installed and tested the new boiler with minumum fuss, showed me how the system works and cleared up all the mess.

A thoroughly professional job

January 15, 2026
Rated 5 out of 5 stars

Helpful and fuss-free

UK Boiler Care gave us the most competitive quote, and arranged an installation date quickly. The work was done in a day, and they cleaned up properly afterwards. The staff answering the phone were helpful and friendly. The boiler is working well.

December 16, 2025
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Rated 5 out of 5 stars

Excellent customer service and installation

Excellent customer service and communications with customer.

Excellent service from the engineer and the electrician, both worked extremely hard, were very considerate, clean and professional. All members of the company were very helpful when contacted.

Would highly recommend UK Boiler Care Limited.

October 29, 2025
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Rated 5 out of 5 stars

Excellent service

Great service throughout from the staff in the office to a very experienced and professional installation team,arrived on time,very pleasant and left the property clean and tidy,Adam&Ben installed a new boiler,hot water cylinder and warm air system and worked non stop.Would highly recommend.

October 13, 2025
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Rated 5 out of 5 stars

Boiler replacement

Quick turnaround after we had to replace our boiler. Kept the house clean, and great customer service. Would recommend!

October 29, 2025
Rated 5 out of 5 stars

Installation of new boiler

Engineer visited same day as I requested a quote explained all work they would do and gave me a reasonable price which I excepted. Fitting new boiler was carried out 10 days later. All work was carried very professionally and very neat and tidy. Job well done.

September 17, 2025
Rated 1 out of 5 stars

After several years of serving my…

After several years of serving my boiler your engineer left without finishing the job. I asked for a towel radiator to be removed so I could be painted the wall behind it and then be put back as well as my boiler serviced- the engineer left the heat on reassuring me that it would turn off- it didn’t- I had to turn the boiler in the early hours . I phoned the company to arrange a visit to respond to the problem they caused- they set up an appointment but the engineer didn’t turn. After hoping with a company that have been a customer for several years I had faith in this company but it was only one way- as justified in their response in the interim posting of my review. I’ve since have to spend several thousands of pounds to correct having an appointment with this company.

July 17, 2025
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