I spoke with Isaac & he fully explained my report and mentioned what is stopping me from improving. He also answered any questions I had . I felt at ease speaking with Isaac & ended the conversation... See more
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Review summary
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I had a confusion and fright with money coming off my account and no clue as to why. Luckily it was with a code which led me to call uk credit rating. GIUSEPPE was wonderful. Explaining everything... See more
Company replied
Easy to use and very clear report. Used it for few months to better understand my rating and financial position. A bit pricey service for what it does. Spoke on the phone with Joe today who has been e... See more
Company replied
Called for some advice on my reports provided by their site. Joe was extremely polite and helpful, fully explaining my questions. He also helped with navigating me to areas of the site that were pe... See more
Company replied
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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I contacted Customer Services
I contacted Customer Services, as I had inadvertently signed up for an account with UK Credit Ratings.
Giuseppe, was very helpful and assisted me very efficiently with the closure of this account and has arranged a refund for the Fee taken.
Very happy with the outcome today A***** Service
June 26, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
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Very professional, friendly and helpful!
I had a great credit rating on Experian but totally rubbish rating on theirs. He said maybe they look more in depth. He found what had destroyed my credit rating - Vodafone. He then told me what I needed to do and how to do it. Done! Thanks very much!
May 30, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Excellent understanding of the issues…
Excellent understanding of the issues swift and efficient response, advice very pleasant and very helpful.
A great pleasure.
June 24, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Michael is always very helpful
Michael is always very helpful, knowledgeable and understanding. Highly recommended. And highly recommend using uk credit ratings, sometimes they put the other credit reference to shame, with how quick, helpful, and knowledgeable they are. Keep up the good work.
June 20, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Michael was absolutely brilliant today…
Michael was absolutely brilliant today on the phone. An absolute wealth of knowledge & reassured me with the scenario I find myself in. Every question was answered perfectly & he went above & beyond.
Many thanks,
Calum
June 18, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
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Michael was very clear in explaining…
Michael was very clear in explaining and flexible for me needs
June 16, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Brilliant company with amazing…
Brilliant company with amazing employees, spoke to Lewis and he has explained me each and everything to make my all doubts clear without making any faces. Well done 👍
June 11, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Micheal was so helpful. I learnt a lot listening to him speaking
Micheal was so helpful
June 9, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
A reliable and supportive company!
Michael was thorough, polite and helpful in explaining the services the company provides. This is a reliable, supportive and comprehensive service provider company.
June 9, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
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10/10
Brilliant company with a thorough website .
Helped me with understanding searches that I did not make and sign posted me so I could make sure I report these .
I spoke to Louis and he was incredibly knowledgeable and patient.
10/10
June 6, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Scam agency!!
Scam agency!!! They take all your personal details after advising they will provide you with your credit rating instantly for free. Then tell they are unable to provide it but then offer you other agencies that you have to pay for. Don't waste your time and effort with these scammers
May 27, 2025
Unprompted review
Reply from UKCreditRatings
Dear Mark,
We have asked you to provide your full name or email address to Trustpilot so we can verify that you are a valid account holder which you have declined to do.
Despite an extensive search of our database, we have no record of an account matching the name you have used within your review.
We would like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Thank you Louis!
Great customer service from Louis. He really helped me in resolving my issue and after 3 phone calls it was sorted. Thanks so much Louis for your help and professionalism.
May 23, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
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Louis was so informative and helped me…
Louis was so informative and helped me understand my credit a lot a better
May 14, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Very understanding to my circumstances
It riles me up a little when I see poor reviews because people sign up for subscriptions and either clearly don't read stuff or forget to cancel the trial and blame the company.
I signed up for a trial and haven't really used the site & completely forgot to cancel due to sudden sickness and being off work. It's only when I saw the charge from my bank I realised. The company were extremely understanding towards my circumstances and refunded half the cost as a goodwill gesture (which they had no obligation to do as I signed up for the trial with the full knowledge of the subscription cost). I cannot fault the customer service I received.
May 14, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Louis was extremely helpful while…
Louis was extremely helpful while looking into my credit report. It was a very pleasant and positive experience. This is especially welcomed when dealing with finance. Thank you so much.
May 6, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Rebuilding Credit File
Louis was exceptionally helpful and advised me on the best way to help rebuild my credit file.
Thanks so much xxx
May 9, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
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Scammers
The company asks for details and payment of £1.50 for a credit report but doesn’t make it clear that it’s a subscription. Why would I want a monthly subscription?
Told me that there were follow up emails - I received 1 email that went into my junk mail which doesn’t tell you about the subscription until 3/4 down the page. I emailed them once the monthly payment had gone out and this clearly happens every day and is how they make their money and keep the company running. DO NOT USE THIS COMPANY!
May 2, 2025
Unprompted review
Reply from UKCreditRatings
Dear Em Alice,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up.
All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
You have confirmed within your review that you had received our initial welcome email outlining the monthly subscription cost and free trial end date, understandably, we are unable to manage or influence the personal mailbox configurations and ultimate delivery of emails across the multitude of email providers used by our customers, including those that your email provider chooses to mark as spam.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Very good service
Louis was professional, patient and very helpful trying to resolve my problem and provided me with a clear and coherent action plan.
April 29, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
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