ESTATE MANAGEMENT SOLUTIONS (EMS) Reviews 116

Leanne is a credit to the team at EMS, always prompt, professional, friendly, and thorough with her work.

EMS and our property manager Jacqui in particular are quick to respond and to resolve issues which arise in an efficient and satisfactory way. Their communication is excellent.

We have lived in a flat under their care for 12 years, and until recently without an major issues.. however in the past 2 years their service has gone downhill. There was a rat issue via the plastic vents so the were replaced, trapping rats inside my ground floor flat, then ignoring my mails to help get rid of them. Most recently there has been a leak from a communal water cupboard, that has soaked the shared hallway an found its way into my front door, they said they would get someone out an but all that's been done is a towel wrapped around a pipe an the leak still moving into my home. Bad service an the ignore issues they don't like.. do not use them. If I could give minus stars I would!

Leanne’s customer service has been outstanding. She took the time, care and attention to listen to, and understand, the problem I was reporting and was empathic and good-humoured throughout. Her acknowledgement of what had been a frustrating and recurrent parking issue for me demonstrated her utmost professionalism, and gave me confidence and belief that she genuinely wanted to help.

Leanne went out of her way to not only resolve the immediate problem, but to also proactively and speedily problem-solve the recurrent issue. Her management of the situation was exemplary, and her communications were professional, detailed and attentive throughout.

I’m very grateful to her for her help and support, particularly during a time in which there is increased pressure and stress for many people. Leanne is a credit to EMS and I’d like to pass on my sincere thanks to her again.

Needed to update contact information for my new property. Matthew dealt with it very quickly and professionally.

Excellent service would definitely recommend. Issue dealt with quickly and efficiently.

I have lived in a blocks of flats managed by EMS since 2014 and they have done a great job - Judy has been excellent throughout and responded to any queries straight away and resolved all issues we’ve had during that time

Spoke to mike and he was fantastic, dealt with my query promptly and as promised resolved that day and provided the documents I needed by email within the hour so I could move forward with my property sale.

Leanne and the team provided a very professional service as always. I would highly recommend EMS.

Leanne is a pleasure to deal with. Her professional, friendly approach made dealing with a leak a stress free, easily resolved experience!!

I had a query about the house I'm moving into and they helped me very promptly. Can't give any less than 5 stars.

Excellent service and management, quick turnaround of any queries, items promptly fixed whilst keeping you upto date with the progress. Leanne is an asset to EMS. This was for the communal satellite dish/tv system, but on every occasion is the same response:excellent.

I have just moved into the property and have to make many enquiries with the Account Team and have found them to be very helpful.

They have been very understanding in regards to the service charge and are flexible when it has come to how it can be paid and have explained everything very well. Just like the other teams at EMS they are easy to get through to via phone and are prompt when responding to emails.

Excellent customer service, big thank you to EMS for sorting our problems out promptly when they have arisen. Good to know I can rely on EMS to respond quickly! Mike recently helped us resolve an issue within the day with multiple quick replies to messages. Thanks Mike!

EMS are always so helpful and quick in resolving my issues, and especially flexible on how they do this given I've been self-isolating.

Ems are always so helpful with any issues we have, especially Leanne who is always happy to help!

Very professional, understanding and friendly, overall great service and also an easy to get hold of over the phone. Our recent enquiry we have raised with Accounts Team (MikeL) was sorted out straight
away as always.

Have been using EMS (Estate Management Solutions) for few years now and their service is TOP QUALITY, will recommend it to everyone we know
thank you Jolanta and Barry

EMS are very efficient, friendly and helpful. Most of my dealings are with Leanne Scott and she is quick to respond and keeps me updated on progress. She’s worked through a few issues we’ve had with roof leakage and damp and also problems with wiring. I always know what is happening as she keeps me updated and that commitments are delivered upon. Great dog Simba too .... 😉

Great service and helpful staff who are always quick to respond and resolve any issues we’ve had. We’ve dealt with Leanne and a few of the accounts team many times and have always been very impressed with the service provided.

This Management company are excellent, i dealt with Leanne via email and she was professional and efficient to solve the issue with the buzzer to get in the building. The issue was solved very quickly especially with the unprecedented times at the minute and i was kept updated during the whole process