I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
Company replied
It's very quick and easy to follow, however, your site quoted $170 per person, i was charged just over $200 each. And why is it converted to US$ and then UK pound? Don't want orange man getting a sl... See more
Company replied
Company details
- #12 of 12 best companies in Visa and Passport Office
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.0
Average
517 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from UK ETA Online
Dear Ernani,
Thank you so much for your wonderful review! We're delighted to hear that you found our service easy and quick. Providing a smooth, efficient, and hassle-free experience is one of our top priorities, so it's great to know we were able to meet your expectations.
Your positive feedback means a great deal to our team and encourages us to continue delivering the highest level of service to all our customers. We truly appreciate you taking the time to share your experience.
Thank you for choosing us. We look forward to serving you again in the future and ensuring every experience is just as easy, quick, and satisfying!
Kind regards,
UK ETA Online Support
I was having some trouble getting the photos uploaded
I was having some trouble getting the right photos uploaded and Andy Lockett really helped me out
June 27, 2026
Reply from UK ETA Online
Dear Mike,
Thank you so much for taking the time to leave such a kind review! We're delighted to hear that one of our team members was able to help you with uploading your photos. We understand that technical issues can sometimes be frustrating, so we're pleased we could make the process easier and ensure everything was uploaded successfully.
Your feedback means a great deal to us, and we're proud to know our team provided the support you needed. Delivering friendly, reliable assistance is something we strive for every day, and it's wonderful to hear that your experience reflected that.
Thank you again for your support and your recommendation. If you ever need any further assistance, please don't hesitate to get in touch—we're always happy to help!
Kind regards,
UK ETA Online Support
High service fees, not clearly visible - do not recommend!
Advertised the UK ETA fee was to be 20 GBP, but charged my credit card with 163.98 USD! The note about the service fee was not well visible and I wrongly assumed this was a government website. I did not receive any e-mail confirmation on whether the ETA was confirmed. Please re-imburse me either with the full 163.89 USD, or minus the 20 GBP if already issued.
June 22, 2026
Unprompted review
Reply from UK ETA Online
Dear Michaela,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. You might have used some other website as the details you mentioned in your review do not match with ours. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
Misleading
Er staat dat een ETA $20,- kost. Ga je naar het afrekenen dan wordt er ineens meer dan USD 300 gevraagd! Dat is gewoonweg frauderen. Let op dat je niet op betalen klikt.
The website states that the ETA costs US$20, but when you proceed to payment, the total suddenly jumps to over US$300. This is highly misleading and appears to be fraudulent. Be careful and do not click the payment button.
June 26, 2026
Unprompted review
Reply from UK ETA Online
Dear Steffie,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously; The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Iago,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that you found the process easy and straightforward. Providing a seamless and hassle-free experience is our priority, and it is rewarding to know that we met your expectations.
Your kind words are greatly appreciated and serve as motivation for our team to continue delivering excellent service. We truly value your support and look forward to assisting you again in the future.
Thank you once again for your feedback.
Kind regards,
UK ETA Online Support
ETA Document Submission Mistake
During the submission of the necessary documents I made a mistake. So, I had to ask customer service to help me resolve the issue. They did it right away, helping me with the correction, in order for tmy family to travel hassle free to Great Britain.
May 6, 2026
Reply from UK ETA Online
Dear George,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind feedback and are delighted to hear that our customer service team was able to quickly assist you after you encountered an issue during your ETA document submission.
We understand that mistakes can happen during the application process, and we're glad our team was able to promptly correct the error so your family's travel plans to Great Britain could continue without any unnecessary stress or delays. Providing timely, reliable, and hassle-free support is always our top priority, and it's wonderful to know we were able to meet your expectations.
Your satisfaction means a great deal to us, and your review motivates us to continue delivering excellent service to every traveler. Thank you once again for choosing us to assist with your ETA application. We wish you and your family a fantastic trip to Great Britain, filled with wonderful memories. We look forward to serving you again for your future travel needs!
Kind Regards,
UK ETA Online Support
Insane fees scam travellers.
They ask for 20GBP and add +100GBP in fees without properly informing you in the process. Great for scamming travellers.
Do not get your ETA's from them.
Update:
I got 50% back after having a chat with their customer service but they wouldn't refund down to the original amount displayed: 20GBP (in my case 40GBP since I needed two ETA's). I still couldn't choose anything other than "Rush" or "Super Rush" when applying.
June 24, 2026
Unprompted review
Reply from UK ETA Online
Dear Louise,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
My curiosity peaked when I had been…
My curiosity peaked when I had been asked for 20 GBP + 100+ GBP for additional services, so looked for official gov.uk app where I paid those 20 GBP and receive result almost immediately.
Parasitic web. Their fake reviews are a joke.
June 24, 2026
Unprompted review
Reply from UK ETA Online
Dear Jan,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Transaction was easy and fast.
June 21, 2026
Reply from UK ETA Online
Dear Gladys,
Thank you for your wonderful review!
We're delighted to hear that you found the transaction easy and fast. Providing a smooth, secure, and efficient ETA application process is our top priority, and it's great to know we met your expectations.
Our team works hard to make the application process as simple as possible while offering dedicated support throughout every step. We truly appreciate your trust in our service and are grateful that you chose us to assist with your ETA application.
Thank you once again for your kind feedback. We look forward to assisting you with any future travel needs. Wishing you safe travels and a wonderful trip!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Ansgar,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Ana,
Thank you for your positive feedback!
We're pleased to hear that you found the registration process easy and straightforward. We work hard to make every step as simple, convenient, and user-friendly as possible, so it's wonderful to know that your experience met those expectations.
Your feedback is greatly appreciated and motivates us to continue improving our services. Thank you for choosing us, and we look forward to supporting you throughout your journey with us.
Kind regards,
UK ETA Online Support
Easy to understand
June 21, 2026
Reply from UK ETA Online
Dear KIKU,
Thank you for your wonderful feedback!
We're delighted to hear that you found everything easy to understand. Our goal is to provide clear, simple, and effective guidance so that every customer has a smooth and positive experience. Knowing that our efforts made things easier for you is truly rewarding.
We appreciate you taking the time to share your experience. Your feedback encourages us to continue delivering clear communication and high-quality service. We look forward to assisting you again in the future.
Thank you for your support!
Kind regards,
UK ETA Online Support
It was quick and understandable
June 19, 2026
Reply from UK ETA Online
Dear Marta,
Thank you for your wonderful feedback! We are truly glad to know that you found the experience quick, clear, and easy to understand. Our goal is always to make every interaction simple, effective, and enjoyable by providing the right information in the most convenient way.
Your appreciation means a lot to us and inspires our team to continue delivering a seamless and valuable experience. We sincerely appreciate your trust and support, and we look forward to serving you again with the same commitment and excellence.
Kind regards,
UK ETA Online Support
Fast service!
June 19, 2026
Reply from UK ETA Online
Dear Ayrton,
Thank you for your positive feedback! We're thrilled to hear that you found our service fast and efficient. Providing a quick, reliable, and hassle-free ETA application experience is one of our top priorities, and it's rewarding to know that we were able to meet your expectations.
Our team is dedicated to simplifying the process and ensuring that applicants receive the support and guidance they need every step of the way. Reviews like yours encourage us to continue delivering excellent service and maintaining the high standards our customers deserve.
Thank you for choosing our service. We truly appreciate your trust and look forward to assisting you with your future travel needs.
Kind Regards,
UK ETA Online Support
Fast and without any complications
June 18, 2026
Reply from UK ETA Online
Dear Marko,
Thank you for taking the time to share your feedback. We're delighted to hear that your experience with our service was fast and without any complications. Our goal is to make the application process as simple, efficient, and stress-free as possible, so it's wonderful to know that we were able to meet your expectations.
We understand how important a smooth and timely travel authorization process is, and our team is committed to providing clear guidance and reliable support every step of the way. Your positive review motivates us to continue delivering the high level of service our customers deserve.
Thank you for choosing our service. We truly appreciate your trust and look forward to assisting you again with any future travel authorization needs.
Kind Regards,
UK ETA Online Support
Easy to understand and quick to…
Easy to understand and quick to complete. But it's still strange to need a permission for visiting European fellows.
June 18, 2026
Reply from UK ETA Online
Dear Wolfgang,
Thank you for your feedback. We're glad to hear that you found the process easy to understand and quick to complete.
We understand your thoughts regarding the permission requirement for visiting European countries. These travel authorizations are part of broader security and border management measures designed to make travel safer and more efficient for both visitors and participating countries.
We appreciate you taking the time to share your experience, and we're pleased that the application process itself was straightforward and convenient. We wish you a smooth and enjoyable journey.
Kind Regards,
UK ETA Online Support
Careful this is a fraud
Careful this is a fraud.
Firstly, this website pretends to be official government website, which is not.
Secondly, it doesnt disclose the fees which are actually due. The website informs you that the fee for such ETA is 20 GBP and then they charged us without warning 680 USD.
Lastly, they never delivered. They comment everywhere, that the payment is for premium services. The truth is, that we haven't heard back from them at all. So even this "service" has not been delivered.
Avoid at all cost.
June 15, 2026
Unprompted review
Reply from UK ETA Online
Dear Matt,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Easy to use
Easy to use.
The only issue was uploading the passport.
The rest of the process is easy
June 15, 2026
Reply from UK ETA Online
Dear Adolfo,
Thank you for taking the time to share your experience with us.
We are delighted to know that you found the application process easy and user-friendly. Creating a smooth and seamless experience for our customers is always our goal, and it is rewarding to hear that the process met your expectations.
We also appreciate your feedback regarding the passport upload step. Your insights are invaluable and help us identify opportunities to further enhance our platform and improve the overall customer journey.
Thank you once again for your feedback and for choosing our service. We truly value your support and look forward to assisting you with an even better experience in the future.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear MIGUEL,
Thank you for your kind review! We’re thrilled to hear that you found our team very friendly. Creating a welcoming, comfortable, and positive experience for every guest is one of our top priorities, so it’s wonderful to know that our efforts made a positive impression on you. Your feedback is greatly appreciated and serves as a great encouragement to our team. We look forward to serving you again and providing another excellent experience in the future!
Kind Regards,
UK ETA Online Support
They charged me over 300 euros without…
They charged me over 300 euros without warning, even though I declined the transaction on my bank app. As of now, I don't even know if I will get a refund.
Update: I got the refund, so I'll update my review to 2*. I still think it's overpriced and dodgy
June 12, 2026
Unprompted review
Reply from UK ETA Online
Dear Charles,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns.
However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly.
Kind regards,
UK ETA Online Support
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