I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
Company replied
It's very quick and easy to follow, however, your site quoted $170 per person, i was charged just over $200 each. And why is it converted to US$ and then UK pound? Don't want orange man getting a sl... See more
Company replied
Company details
- #12 of 12 best companies in Visa and Passport Office
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.0
Average
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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BEWARE OF THESE SCAM ARTISTS.
BEWARE - this is a shady website. While you click through to fill out the forms, the cost of 20GBP is in bold on every page (which, if you do a quick google, is the amount it should cost, so seems right). It doesn't state actual fees anywhere until you get your credit card notice. I knew immediately that I had been scammed, when the amount they withdrew on my credit card was 525% more than what I was expecting... and contacted them via their webform (because there is no number to call) to cancel and refund the fee. They got back to me and said "sorry - you were already approved so no refunds or cancellations". This is infuriating. So shady. I was charged 125GBP when it should have been 20. STAY AWAY. I think these other 5* reviews are fake. Nobody in their right mind would pay 525% over the usual fee for this service
May 24, 2026
Unprompted review
Reply from UK ETA Online
Dear Krista,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns.
However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Dolores,
Thank you so much for your feedback! We’re really glad to hear that you found the process fast and easy overall. We also appreciate you pointing out the minor issue with your photo — your feedback helps us improve the experience for everyone.
We understand how important photo quality and accuracy are, and we’re continuously working to make the process smoother and more reliable. If you’d like, please feel free to contact our support team so we can look into the issue personally and help resolve it quickly.
We truly value your support and hope to provide you with an even better experience next time!
Kind regards,
UK ETA Online Support
NOT OFFICIAL UK WEBSITE!
NOT OFFICIAL WEBSITE!
They charge 150 us dollar for a eta visa to UK of 20 GBP! Unfortunatly i got tricked! Maybe in small letters they mention their fees. Just get your eta on offical website of UK, use your offical website of the country where you are from.
May 22, 2026
Unprompted review
Reply from UK ETA Online
Dear A.T,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Andrea,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the entire process super easy to navigate. Making things simple, smooth, and stress-free for our customers is always our goal, so it’s great to know we delivered that experience for you.
We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
Online experience was quick and easy!
May 22, 2026
Reply from UK ETA Online
Dear Rose,
Thank you so much for sharing your positive experience with us! We’re thrilled to hear that you found our online process quick and easy. Providing a smooth, hassle-free, and user-friendly experience is one of our top priorities, and your feedback reassures us that we’re on the right track. We truly value your time and are glad we could make the process convenient for you. Your kind words motivate our team to continue delivering excellent service every day.
We appreciate your trust and support, and we look forward to assisting you again in the future. Thank you once again for choosing us!
Kind Regards,
UK ETA Online Support
Faulty financial system
Yesterday I was trying to fill out the ETA application through Your website, while I entered my credit card details, the payment did not go through and I cancelled it right away and during this time i did not make any further amendments to the application. However, Your website has charged me despite me not providing detailed confirmation. I do not appreciate being charged with such a large service fee without requiring my consent, furthermore simply providing me with e-mail confirmations of the final status of the application.
May 21, 2026
Reply from UK ETA Online
Dear Ema,
We understand your concern regarding charges and We’re sorry to hear that there was some difficulty understanding the value-added features included in our service. Our team has successfully processed your application and monitored the process throughout the process and we have shared the approval details on your registered email.
However, we have checked record in our system and as per your conversation with our support agent, we have refunded your partial amount as per the agreement. If you have any queries please feel free to reach out.
Kind Regards,
UK ETA Online Support
I feel cheated
I feel cheated. I searched specifically for the official website on which to apply for an ETA. Unfortunately, I ended up on this site. I had to pay over €100 for an official administrative procedure (ETA). It should have cost a maximum of €23. I only realised the exorbitant fee once the amount had been charged to my credit card. I couldn’t believe it and felt cheated. I also can’t understand how such sites are allowed, even though this is an official administrative process. As a consumer, I was not made aware that I was on a third-party provider's site. Instead, it gave the impression that I was on the official government site.
Following this negative experience, I no longer feel inclined to stay in London. I would strongly advise you not to apply for an ETA through UK ETA Online. In my opinion, it's a scam (at least under German law).
May 21, 2026
Unprompted review
Reply from UK ETA Online
Dear Seidel,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. You might have used some other website as the details you mentioned in your review do not match with ours. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
ABSOLUTE SCAM!!!
May 20, 2026
Unprompted review
Reply from UK ETA Online
Dear Enni,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
watch out!
Hi,
I didnt want to pay and clicked on cancel payment. However they still took money from my account. I can also not use it. Very sad about this situation
May 20, 2026
Unprompted review
Reply from UK ETA Online
Dear Marijn,
We’re sorry to hear that there was some difficulty understanding the value-added features included in our service. We always aim to be transparent about what we provide.
As we have checked your record in our system and it is showing that your Refund is already processed from our end. If you still have any queries feel free to reach our Support Team.
Kind regards,
UK ETA Online Support
What an absolute scam
What an absolute scam. In a moment of hectic travel at the airport, I applied on the site instead of the official government site. When I wasn’t instantaneously approved at the airport like my husband was, I realized I was not applying through the official site and had to re-do it. When I reached out for support they said that they would not refund me. Go through the official UK government, not whatever this cash grab is.
May 17, 2026
Unprompted review
Reply from UK ETA Online
Dear Jen,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns.
However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly.
Kind regards,
UK ETA Online Support
Better not to do with Mobile App. it is not very easy to find Biometric Chip.
Online Application is very easy. But it is very costly.
May 20, 2026
Reply from UK ETA Online
Dear Johnson,
Thank you for sharing your feedback and experience.
We understand your concern regarding the pricing of the online application process. While there are lower-cost options available, our service includes several added benefits designed to make the process smoother, safer, and more convenient for applicants.
Our fees cover not only the online application itself, but also personalized assistance throughout the process, document verification, guidance for biometric chip requirements, error checking to reduce chances of rejection, appointment support, and dedicated customer assistance whenever needed. Many applicants find these additional services helpful, especially when dealing with complex documentation or technical issues.
We truly value your feedback, as it helps us improve both our service and customer guidance. Thank you again for choosing our service.
Kind Regards,
UK ETA Online Support
The form was concise and easy to fill…
The form was concise and easy to fill out online. The possibility to complete it for two or more people traveling together.
May 19, 2026
Reply from UK ETA Online
Dear Marius,
Thank you for your wonderful feedback! We’re delighted to hear that you found the form concise, user-friendly, and easy to complete online. Our goal is to make the process as smooth and convenient as possible for all travelers, so it’s especially rewarding to know that the option to complete the form for two or more people traveling together added value to your experience.
We truly appreciate you taking the time to share your thoughts. Feedback like yours motivates us to continue improving and providing a seamless service experience for everyone. We look forward to assisting you again in the future and wish you safe and enjoyable travels ahead!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear CATALINA,
Thank you so much for your kind feedback! We're delighted to hear that you found the process very easy, simple, and efficient. Our goal is always to provide a smooth and hassle-free experience, and your words truly motivate our team to continue delivering the best service possible.
We continuously work on improving our services to ensure every customer has a seamless and satisfying experience. Feedback like yours encourages us to keep maintaining the same level of quality and dedication. It was a pleasure serving you, and we truly appreciate the trust you placed in us.
We look forward to welcoming you again and providing you with an even better experience in the future. Thank you once again for your valuable support and recommendation!
Kind Regards,
UK ETA Online Support
Problems, but eventually Andy saved the day!
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the passports and submitted them; they were not accepted even though there was no glare, all four corners were showing and the photos met all requirements. Finally a guy named Andy contacgted me and eventually he submitted the photos to complete my application. He was very accommodating and helpful - thank goodness!
May 16, 2026
Reply from UK ETA Online
Dear Colleen,
Thank you for sharing your experience and for your honest feedback. We sincerely apologize for the frustration you experienced while trying to submit your passport and photos. We understand how stressful and time-consuming it can be when documents that appear to meet all requirements are not accepted by the system.
We truly appreciate your patience throughout the process. At the same time, we are very pleased to hear that our team member was able to step in and assist you. We will be sure to pass along your kind words and recognition for the accommodating, professional, and helpful support provided in completing your application successfully.
Your feedback is extremely valuable and helps us identify areas where we can improve the submission process and make it more user-friendly for future applicants. Thank you again for your understanding and for giving us the opportunity to assist you.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Richard,
Thank you so much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you found our service fast and efficient, and that the instructions and advice provided were clear and helpful. Our goal is always to make the process as smooth, professional, and stress-free as possible for every customer.
Your positive words encourage our team to continue delivering the highest level of service and support. We look forward to assisting you again in the future. Thank you once again for your trust and recommendation.
Kind regards,
UK ETA Online Support
What was really great was the speed at…
What was really great was the speed at which we received the approval.
However what was not good was the fact the website said the fee was 20 pounds UK and while I used a UK debit card with TSB, I was charged 103 poundsUK!
Do not understand this. The 20 pounds seeed reasonable as a Canadian friend of mine paid 10 pounds last year so 20 at this time seemed OK!
May 15, 2026
Reply from UK ETA Online
Dear Betty,
Thank you for sharing your feedback. We are delighted to hear that you were pleased with the speed at which your approval was processed, as providing fast and efficient service is one of our top priorities.
We also appreciate you raising your concern regarding the fee charged. We understand how this may have been confusing, especially when you expected the standard £20 government fee and noticed a higher total amount on your transaction.
Please allow us to clarify that the total amount charged included not only the standard application fee, but also a range of additional premium support services selected as part of the application process. These services are designed to provide applicants with a smoother, faster, and more secure experience, and include:
• Real-Time Monitoring of your application status
• Expert Application Review to help minimize errors
• Facilitated Photo Submission assistance
• Automatic Discrepancy Handling in case corrections are needed
• Faster Processing support services
• 100% ETA Application Approval Guarantee
These optional services are separate from the standard government fee and are intended to provide additional convenience and support throughout the application process.
We understand that fee transparency is extremely important, and we truly value your feedback regarding how the pricing information is presented. Comments like yours help us improve communication for future applicants.
Thank you once again for choosing our service, and we’re very pleased that your approval was received quickly and successfully.
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Sven,
Thank you so much for your wonderful feedback! We’re truly happy to hear that you had a great experience and that everything worked perfectly for you in no time. Our team is dedicated to providing service that is not only fast and reliable but also smooth and stress-free, so it’s incredibly rewarding to know we met your expectations.
Your kind words motivate us to continue improving and delivering the highest level of service to every customer. We genuinely appreciate your trust, support, and the time you took to share your experience with us.
Thank you once again for choosing us. We look forward to serving you again and providing you with another excellent experience in the future!
Kind Regards,
UK ETA Online Support
Do NOT use
Do NOT use! Insane prices for something done much much cheaper through offical sites. This is NOT an offical site which barely helps you and charges an absurd fee.
May 1, 2026
Unprompted review
Reply from UK ETA Online
Dear Daniël,
We’re sorry to hear that there was some difficulty understanding the value-added features included in our service. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
User friendly
User friendly, easy to follow and very clearly constructed application form with excelent feedback.
May 14, 2026
Reply from UK ETA Online
Dear Mirosław,
Thank you very much for your thoughtful and encouraging feedback. We’re extremely pleased to hear that you found the application form user-friendly, easy to follow, and clearly structured throughout the process. Our goal is to create an application experience that is simple, intuitive, and accessible for everyone, so it’s wonderful to know that the form and guidance met your expectations.
We’re also especially glad that you appreciated the clear feedback provided during the application process. Ensuring that applicants feel informed and supported at every step is very important to us, and your comments reassure us that these efforts are making a positive impact.
Your feedback is truly valuable and motivates our team to continue improving and delivering the best possible experience for all users. Thank you once again for taking the time to share your experience and for your kind words.
Kind Regards,
UK ETA Online Support
Immediate feedback
Immediate feedback - immediate help when needed. Easy for the luddite like me.
May 14, 2026
Reply from UK ETA Online
Dear Suzanne,
Thank you for your thoughtful feedback. We’re delighted to hear that the immediate feedback and timely support made such a positive difference to your experience. Knowing that you found the process straightforward and easy to navigate — especially if technology isn’t always your comfort zone — is exactly what we aim for. Our goal is to provide quick, clear help whenever it’s needed, without making things feel complicated or overwhelming. We truly appreciate your kind words and your trust in us.
Kind Regards,
UK ETA Online Support
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