Really great service, I didnt know what I was doing, although I am a chippie by trade I havent done a lot of roofing, especially flat roof finishings etc, Mike sorted me out with all the right ki... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Found the whole experience dealing with UK Flat Roofing a pleasure. Quick next day delivery unfortunately the box containing my order was damaged on arrival. And after contacting the company via... See more
Company replied
Initially after sales was poor - no returning of emails or phone calls regarding despatch update. 1-2 days quoted - nothing received. Given the current situation I would accept some shortcomings but... See more
Company replied
Warm Deck Insulation Fixing for Plywood Deck – 90mm Insulation (Box 100) - plastic fixings arrived with no screws. they turned up 2 days later after we bought replacement ones and had already fixed t... See more
Company replied
Company details
Written by the company
UKFR Roofing & Insulation has developed we have expanded our range of construction materials and we now also specialise in Insulation, Green Roofs and more. We have also continued to grow our range of EPDM Rubber as well as GRP & Liquid Roofing. We are the leading supplier of Flat Roof Systems and accessories. With over 35 years of experience.
Contact info
International House,, M2 3HZ, Manchester, United Kingdom
- 08000548324
- sales@ukflatroofing.com
- www.ukflatroofing.com
4.5
Excellent
222 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had everything in stock I needed
Had everything in stock I needed, delivered on time and great communication. Thank you
June 4, 2026
Unprompted review
Advertisement
As a proverbial virgin rubber roofer
As a proverbial virgin rubber roofer, I had to place a lot of trust in the team at UK Flat Roofing to specify and send me everything I needed. To say that they excelled would be an understatement - exceptional quality with respect to service, delivery and fundamentally the products delivered - perfecto
April 16, 2026
Unprompted review
Reply from UK Flat Roofing
Thank you for such a fantastic review! We really appreciate you putting your trust in us, especially as a first-time rubber roofer—it means a lot. We’re delighted to hear that everything from the advice and ordering process to delivery and product quality met (and exceeded!) your expectations.
Our goal is always to make things as straightforward and reliable as possible, so it’s great to know you felt supported throughout. If you ever need anything in the future, we’ll be more than happy to help.
Thank you for your 5-star review.
Kind regards
The team at UKFR Roofing & Insulation
Really great service
Really great service,
I didnt know what I was doing, although I am a chippie by trade I havent done a lot of roofing, especially flat roof finishings etc,
Mike sorted me out with all the right kit and even weeks after recieving it was still emailing me advise on how to do the lead flashings and what process to follow,
Great service and the kit itself is amazing, the roof was 9m x 6m and we did it in one piece so a nice straight forward clean job!
March 20, 2026
Unprompted review
Reply from UK Flat Roofing
Thank you so much for your kind words and for taking the time to share your experience!
We’re really glad our team were able to support you throughout the process — especially with the lead flashings and getting everything just right. It’s great to hear that even with limited roofing experience, you felt confident tackling the job, and a 9m x 6m roof in one piece is no small achievement — sounds like a fantastic result.
We always aim to provide not just the right materials, but ongoing support as well, so it’s brilliant to know that we made a difference for you.
If you ever need anything else or have questions on future projects, don’t hesitate to get in touch — we’re always happy to help.
Kind regards
The team at UKFR Roofing & Insulation
Completely unbeatable
Completely unbeatable service.
Prices even better.
I can totally recommend UKFR for your roofing materials.
Fast delivery from FEDEX
Mike Storey fantastic comms
THANK YOU
March 26, 2026
Unprompted review
Reply from UK Flat Roofing
Thank you so much for your amazing review!
We're thrilled to hear you found our service unbeatable and our prices even better. It's great to know your order arrived quickly and that our team provided fantastic communication throughout.
We truly appreciate your recommendation and your support—thank you!
Kind regards
The team at UKFR Roofing & Insulation
Overall I had a good experience
Overall I had a good experience, price was only little bit to high for me, but they responded quickly and was reasonable.
November 24, 2025
Unprompted review
Reply from UK Flat Roofing
Thank you for sharing your feedback! We’re really happy to hear you had a good overall experience and that our team’s quick and helpful responses stood out. We appreciate you taking the time to leave a review and hope to have the opportunity to serve you again soon!
Advertisement
Really quick really helpful good…wattsapp works well instant answered
Really quick really helpful good service with wattsapp paul Buildform roofing
October 23, 2025
Unprompted review
Reply from UK Flat Roofing
Thank you for your great feedback! We’re delighted to hear that you found our service quick and helpful, and that our WhatsApp support made things easier for you.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards
The team at UKFR Roofing & Insulation
£15 carriage charge on a bag of screws…
£15 carriage charge on a bag of screws that only cost £15 is extortionate,
I’m sure they could have been delivered for under £5. Had I noticed the carriage charge before purchasing I would not have ordered
September 21, 2025
Unprompted review
Reply from UK Flat Roofing
Thank you for your feedback. The carriage charge is always shown on the basket page before completing an order, so customers can review the full cost prior to paying. The carriage charge is unfortunately what we are directly charged to ship the goods and we do not profit on carriage. We appreciate you sharing your thoughts.
Kind regards
The team at UKFR Roofing & Insulation
Great customer service from Mike
Had a roll of Alutrix in my garage for three months waiting to finish my rear kitchen extension when I came to use it I noticed it had written on the roll 30m with the 3 crossed out and a 4 next to it. I needed 40m and it looked like the leading edge had been cut, I didn't want to start using and find it short so called UKFR and was asked to send photo's. After just one day I was sent a 10m roll to make up for what did turn out to be a short roll. I have to say Mike Storey who dealt with my query could not have been more helpful super quick to respond and so understanding. A great service and highly recommended one of the best companies I've dealt with.
Thank you and keep up the good work.
September 23, 2025
Unprompted review
Reply from UK Flat Roofing
Thank you for sharing your experience! We’re so pleased we could get this sorted quickly for you and make sure you had everything you needed to finish your project without worry. It’s wonderful to hear you were happy with the service and that Mike was able to promptly assist. Your recommendation means a lot to us, thank you!
Kind regards
The team at UKFR Roofing & Insulation
Great company
Great company, good products, fast delivery and very helpful tutorial videos.
We used the epdm classic rubber, followed the instructions and it came out really well
100% recommend
September 26, 2025
Unprompted review
Reply from UK Flat Roofing
Thank you so much for the wonderful feedback! We’re delighted to hear you were happy with the products and found the tutorial videos helpful. It’s great to know the EPDM Classic Rubber worked out well for you! We really appreciate the recommendation!
Kind regards
The team at UKFR Roofing & Insulation
Advertisement
I order the EPDF rubber roofing on 24…
I order the EPDF rubber roofing on 24 of July afternoon 2pm, I found I order wrong size of rubber so I call them on next day morning 9:30am to ask: is it prosible to cancelled the order and I reorder it on online or exchange to right size as I haven't received any email said my item out for delivery, but the guy who I'm spoke to said I can't exchange or cancelled my items, because on his end the items already pack for delivery there is many items ready for delivery and they don't want to spend time to find my items, so I have to wait the items come and refuse it, but i can't get full refund because the rubber has been cut they will charge me 35% of money (I didn't see any mention on the website when i order it) and lost £15 for delivery charge, this is very bad sevice when I order they sent me email said they will notified me when the items has been prepared, but i only received this email by 1pm afternoon, which mean when I call up in the morning they have not prepared yet I'm sure they just want to take my £55 out of my £298 I pay, it's shame I reorder it from them again, because I don't have time to search other company but I don't recommend people order from here
July 25, 2025
Unprompted review
Reply from UK Flat Roofing
Thank you for your feedback. We’re sorry to hear you were disappointed with your experience.
We’d like to clarify that your order was placed at 1:00 PM on Thursday 24th July and as stated on our website, our standard delivery timeframe is 1–3 working days so our warehouse team promptly cut, processed and packed your order onto the lorry for dispatch within this timeframe.
It’s not that we were unwilling to retrieve your items from the lorry—it’s simply that with hundreds of orders to fulfill each day, once items are loaded for delivery, it’s not always physically possible to reverse the process while still maintaining our delivery commitment to other customers. However, we did inform you that you were welcome to refuse delivery if the items were incorrectly measured. With cut to size items it is extremely important to ensure your measurements are accurate to avoid these issues.
Additionally, as your items were custom cut to size a restocking fee applies once the items have been cut. This is because custom cut EPDM cannot be restocked the same as a roll of EPDM as it has been bespoke cut to your specific requirements. This is outlined both in the Delivery and Returns tab and in our Terms and Conditions.
We always aim to be as transparent as possible and are sorry that the experience did not meet your expectations.
Kind Regards
The team at UKFR Roofing & Insulation
Great Company good communication
Found the whole experience dealing with UK Flat Roofing a pleasure. Quick next day delivery unfortunately the box containing my order was damaged on arrival. And after contacting the company via email to report the issue.
Mike replied soon after and the missing items plus some extra ones were sent out the following day. I’m sure I’ll be back for more items for some upcoming projects.
Best Wishes
Gary
July 7, 2025
Unprompted review
Reply from UK Flat Roofing
Thank you for your kind review! We are delighted to hear that we were able to help rectify the issue swiftly and we look forward to serving you again in future!
Kind regards
The team at UKFR Roofing & Insulation
Excellent services
Excellent services, extremely fast delivered and very good prices.
June 2, 2025
Unprompted review
Reply from UK Flat Roofing
Thank you for your 5 star review! We are pleased to hear that your items were delivery swiftly.
Kind regards
The team at UKFR Roofing & Insulation
Metal roof trim
Quick and easy to use website, found what I was looking for and transaction was seamless. Delivery was quick as well.
May 5, 2025
Unprompted review
Reply from UK Flat Roofing
Thank you for your kind review! We are delighted to hear that you are happy with our service.
Kind regards
The team at UKFR Roofing & Insulation
Advertisement
Excellent service from staff
I've ordered from here multiple times and the service has been excellent. I made an order in April for materials I needed with a tight turnaround, and the courier lost the delivery. UKFR were incredibly responsive on Whatsapp, followed up with me multiple times, and sent out another order to me the next day. It really was top service. Products have arrived timely, in good condition and no issues with items. Would strongly recommend!
April 10, 2025
Unprompted review
Reply from UK Flat Roofing
Thank you for your lovely review! We are delighted to hear that we were able to help via WhatsApp and rectify the lost delivery, we really appreciate your feedback!
Kind regards
The team at UKFR Roofing & Insulation
The best customer service experience I've had recently
What an absolute pleasure it was to deal with the team at UKFR.
Their products are high quality and reasonably priced, but what really impressed me was how responsive and eager to help they were. Communicating over WhatsApp was fast and clear, and they even helped fast-track a second order for some late additions.
March 10, 2025
Unprompted review
Reply from UK Flat Roofing
Thank you for your kind review! We are delighted to hear that we were able to help via WhatsApp and expedite your order!
Kind regards
The team at UKFR Roofing & Insulation
Reply from UK Flat Roofing
Thank you for taking the time to leave a review, we love hearing from our customers and are pleased to hear you are happy with the service!
Great response time and advice and…
Great response time and advice and guidance on purchasing the correct items for the job.
September 9, 2024
Unprompted review
Reply from UK Flat Roofing
Thank you for your kind words! We really appreciate hearing from our customers and we are pleased to hear you are happy with the service and advice provided!
Kind Regards
The Team at UKFR Roofing & Insulation
Advertisement
They couldn’t be more helpful
They couldn’t be more helpful, a good service at a good price. What more can you ask
September 4, 2024
Unprompted review
Reply from UK Flat Roofing
Thank you for your lovely feedback, we always appreciate hearing from our customers and are glad to hear you are happy with our service!
Kind Regards
The Team at UKFR Roofing & Insulation
excellent service
excellent service, delivered in less than 24 hours WOW. thank you
August 23, 2024
Unprompted review
Reply from UK Flat Roofing
Thanks for your review, Glad your happy with your order and the service!
Great product and fantastic customer service
I researched for some time around installing a green/sedum roof on my newly built garden office. It was a stipulation by my local Planning Department and, although I wasn't averse, I was worried about the extra stress and expense. I found UK Flat Roofing to be competitive in price with clear online information about the different options which helped me decide on the way forward.
Once I'd made my order, Mike from UKFR got in touch to discuss it as I hadn't made quite the right choice of edging for the sedum trays I had ordered. The new, more appropriate option he suggested was actually cheaper!
Delivery was quick and straightforward and I think the product looks great on my new flat roof. Customer service has been second to none. In fact, the whole process has not been at all stressful thanks to UKFR. Thanks guys.
July 1, 2024
Unprompted review
Reply from UK Flat Roofing
Thankyou for your review! It was great to see the photos and we are really happy we have been able to help and get everything to you stress free and your happy with the sedum tray!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.