UKLogsDirect Reviews 

7,116
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 564 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the wood, noting that the logs burn cleanly and efficiently while offering great value for money. Consumers also mention that the website is simple to navigate and that delivery is typically prompt, with helpful drivers placing the heavy crates exactly where requested. Some reviewers were not happy with delivery timing, noting missed time windows, uncommunicative drivers, or shipments arriving on unexpected days. A few other people also felt that carrier errors, wrong weights, or missing items caused occasional frustrations during the fulfillment process.

What people talk about most

Delivery service

Users describe positive interactions with the delivery service, frequently highlighting promptness, clear... See more

Product

Customers expressed great satisfaction with the product, frequently highlighting that the logs burn really... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent condition and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the swift deliveries and helpful... See more

Order

Reviewers express great satisfaction with the order process, frequently highlighting how easy and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, looks good ,well seasoned and great quality for money plus quantity ( more than expected 😉)only negative was couldn’t get delivery ( two large crates!)down gravel drive ( smaller truc... See more

Company replied

Rated 5 out of 5 stars

Update thank you UK LogsDirect for acting on my comments about the delivery issues. Delivery service was the reason for not getting 5stars. Delivery company delivered 1 day late no updates. Lorry pa... See more

Company replied

Rated 5 out of 5 stars

Easy to order online process, made even better allowing instalment payments. There was a supplied time slot, although on this occasion the poor driver's vehicle had broken down but we were kept infor... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from UK Logs Direct before and have always been pleased with their service. This time, the third-party last mile delivery service (using an agency driver) let them and me down. I contact... See more

Company replied


Company details

  1. Firewood Supplier
  2. Energy Supplier
  3. Fuel Supplier
  4. Lumber Store
  5. Wood Supplier

Written by the company

Welcome to UK Logs Direct where you can buy quality Kiln Dried Ash, Oak Beech & Birch Logs with an average moisture content of less than 20% sourced from Timber Accredited suppliers to ensure the highest quality timber, which is available in Crates, Bags and Boxes, plus we also sell premium quality Heat Logs. We Are A Member Of The WOODSURE READY TO BURN LOGS SCHEME Member WS303. Our Kiln Dried Logs & Pini Kay Heat Logs are all certified by the WOODSURE Ready To Burn Scheme to give you peace of mind and quality tested logs & heat logs

100% Committed To Quality Products & Customer Service

Written by the company

Quality Guaranteed
We are committed to guarantee you quality products and we ensure our timber is sourced from sustainable forests and our producers are verified
Quality Service Guaranteed
As a family business we have a good reputation for treating our customers with respect and politely and we will resolve any issue or answer any questions promptly and efficiently to ensure customer satisfaction
Fast Dispatch & Delivery
We dispatch orders promptly and you can get your delivery FREE to most areas within 2 working days but the bonus is you can choose your preferred delivery date to suit your requirements at checkout to make buying simpler and we give you email and text updates on the day of delivery

Need Help Or Advice?

Call Us We Promise To Answer Your Questions

Call Us We Promise To Answer Your Questions
It's always good to be able to talk to someone to answer your questions and put your mind at ease - Call us now on 01661243530 or 07802735801

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(7,116)

555 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service Great logs all round brilliant

First time in using this company and I most certainly will be using them next year.
Great Company to deal with and the quility of the logs are fantastic.
If you have never tried this company give them ago. Can't fault them at all.
Oh I also got 3 x kindling as a welcome discount brilliant absolutely brilliant company.
Get some logs and keep you and your family nice and warm.this winter

September 17, 2026
Rated 5 out of 5 stars

Good product, great service, free 48hr pallet delivery…

Good service free 48hr pallet delivery and imo the pini kay heat logs from UKLogsDirect are the most efficient burners. Based on my unscientific testing against other brands.

We have a big old 3 story house and now bought a pallet load every year and it saves us a lot of money vrs having the heating on.

Fag packet maths shows in one month using heat logs supplemented by seasoned logs from garden/local trees pays for itself in month one. Keeping a log burner (we have two) 'ticking over' through the day keeps the house aired and avoilds having to put the radiators on unless it drops below 5 degrees outside.

The maths around heat pumps and solar heating dont work for a house that is 130+ years old and has no cavities in the original footprint. We could use solar for charging the car or selling back to the grid but unless you have a fully insulated house and less than 20% of UK housing stock meets 2002 standard, the sums don't work or the payback is way beyond my lifetime...

September 15, 2026
Rated 4 out of 5 stars

Well pleased

Easy to see what I was looking for. Ease of ordering. Clear and prompt acknowledgement. Delivered as promised. Well packed. I checked the moisture level and it all seemed good.
Some options out of stock which effected my eventual choice and probably cost.

September 15, 2026
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Reply from UKLogsDirect

Hi Ian
Sorry not everything was in stock when you ordered, but we do have an "email us when back in stock" option for those products.
Emma

Rated 4 out of 5 stars

It's not our first time choosing this company …

It's not our first time choosing this company, the price was reasonable but the overall size of the logs were smaller than our previous purchases so I split them into two piles. To many small pieces for liking but we have a smaller wood burner in our dining room so not a disaster.
I will use them again.
The delivery excellent, service very good , quality this time so so .

September 10, 2026
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Reply from UKLogsDirect

Hi David
The widths of the logs do vary from 6-22cm, which is outside of our control as it is a natural product.
Emma

Rated 5 out of 5 stars

Used this company many times

Used this company many times, and definitely recommend, wood is great ,love the fact they come in separate sacks , communication good with times of delivery .

September 11, 2026
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Reply from UKLogsDirect

Hi Melanie
Thank you for the lovely review!
Emma

Rated 5 out of 5 stars

Ordered the logs and other peripherals…

Ordered the logs and other peripherals bits and bobs added to the order. Two days later the crate was sitting at home. No fuss, friendly lorry person and considerately carried out.
No problems at all and I've never had any after all these years. I thoroughly recommend this company for your log fires.

September 9, 2026
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Reply from UKLogsDirect

Hi Pete
Thank you for the 5* review, and continuing to use us.
Emma

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good quality logs and just perfect size for our cassette log burner.

September 7, 2026
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Reply from UKLogsDirect

Hi Ralph
Thank you for taking the time to review us.
Emma

Rated 5 out of 5 stars

Super easy to order from this website…

Super easy to order from this website and am very happy with my log delivery. Bought these logs last year and came back for more.

September 9, 2026
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Reply from UKLogsDirect

Hi Pam
Thank you for using us again! We really do appreciate it.
Emma

Rated 5 out of 5 stars

Great product

Great product. Tried all the others but prefer these. Easy, efficient ordering and payment. Quick delivery. pallet makes good kindling.

September 7, 2026
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Reply from UKLogsDirect

Hi Gareth
Thank you for taking the time to review us. We hope you enjoy your purchase.
Emma

Rated 5 out of 5 stars

Brilliant quality and service!

Great company to deal with! Used Uk Logs Direct for four years now! Always buy the large crates in Ash, or Oak! 100% happy with the quality and service!

September 11, 2026
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Reply from UKLogsDirect

Hi Guy
Thank you for continuing to use us, we really do appreciate it!
Emma

Rated 5 out of 5 stars

good log information

good log information, good price, with my help the driver and his pallet machine were able to go up my drive into my garage, i will be back to order next year thank you.

September 10, 2026
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Reply from UKLogsDirect

Hi Phil
Thank you for your order, and we look forward to seeing you next year.
Emma

Rated 5 out of 5 stars

This is the third year I have purchased…

This is the third year I have purchased a full pallett of pini kay heatlogs. They burn really well, give off great heat and leave little mess. When we get our log burner serviced every year they always ash what we burn as everything is so clean and hardly any residue in the flu.
Website is easy to use plenty of delivery options. Arrived on time no issues
Highly recommend uk logs direct and the pini kay heat logs

September 9, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Lyndon
Thank you for continuing to use us, and for recommending us!
Emma

Rated 5 out of 5 stars

Quality logs. Quality service.

Easy to use website. Quality logs and the delivery driver was very helpful, putting the logs exactly where we wanted them.

September 9, 2026
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Reply from UKLogsDirect

Hi Paul

Thank you for the 5* review!
Emma

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