UKLogsDirect Reviews 

7,118
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 564 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the wood, noting that the logs burn cleanly and efficiently while offering great value for money. Consumers also mention that the website is simple to navigate and that delivery is typically prompt, with helpful drivers placing the heavy crates exactly where requested. Some reviewers were not happy with delivery timing, noting missed time windows, uncommunicative drivers, or shipments arriving on unexpected days. A few other people also felt that carrier errors, wrong weights, or missing items caused occasional frustrations during the fulfillment process.

What people talk about most

Delivery service

Users describe positive interactions with the delivery service, frequently highlighting promptness, clear... See more

Product

Customers expressed great satisfaction with the product, frequently highlighting that the logs burn really... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent condition and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the swift deliveries and helpful... See more

Order

Reviewers express great satisfaction with the order process, frequently highlighting how easy and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, looks good ,well seasoned and great quality for money plus quantity ( more than expected 😉)only negative was couldn’t get delivery ( two large crates!)down gravel drive ( smaller truc... See more

Company replied

Rated 5 out of 5 stars

Update thank you UK LogsDirect for acting on my comments about the delivery issues. Delivery service was the reason for not getting 5stars. Delivery company delivered 1 day late no updates. Lorry pa... See more

Company replied

Rated 5 out of 5 stars

Easy to order online process, made even better allowing instalment payments. There was a supplied time slot, although on this occasion the poor driver's vehicle had broken down but we were kept infor... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from UK Logs Direct before and have always been pleased with their service. This time, the third-party last mile delivery service (using an agency driver) let them and me down. I contact... See more

Company replied


Company details

  1. Firewood Supplier
  2. Energy Supplier
  3. Fuel Supplier
  4. Lumber Store
  5. Wood Supplier

Written by the company

Welcome to UK Logs Direct where you can buy quality Kiln Dried Ash, Oak Beech & Birch Logs with an average moisture content of less than 20% sourced from Timber Accredited suppliers to ensure the highest quality timber, which is available in Crates, Bags and Boxes, plus we also sell premium quality Heat Logs. We Are A Member Of The WOODSURE READY TO BURN LOGS SCHEME Member WS303. Our Kiln Dried Logs & Pini Kay Heat Logs are all certified by the WOODSURE Ready To Burn Scheme to give you peace of mind and quality tested logs & heat logs

100% Committed To Quality Products & Customer Service

Written by the company

Quality Guaranteed
We are committed to guarantee you quality products and we ensure our timber is sourced from sustainable forests and our producers are verified
Quality Service Guaranteed
As a family business we have a good reputation for treating our customers with respect and politely and we will resolve any issue or answer any questions promptly and efficiently to ensure customer satisfaction
Fast Dispatch & Delivery
We dispatch orders promptly and you can get your delivery FREE to most areas within 2 working days but the bonus is you can choose your preferred delivery date to suit your requirements at checkout to make buying simpler and we give you email and text updates on the day of delivery

Need Help Or Advice?

Call Us We Promise To Answer Your Questions

Call Us We Promise To Answer Your Questions
It's always good to be able to talk to someone to answer your questions and put your mind at ease - Call us now on 01661243530 or 07802735801

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(7,118)

555 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the third year I have purchased…

This is the third year I have purchased a full pallett of pini kay heatlogs. They burn really well, give off great heat and leave little mess. When we get our log burner serviced every year they always ash what we burn as everything is so clean and hardly any residue in the flu.
Website is easy to use plenty of delivery options. Arrived on time no issues
Highly recommend uk logs direct and the pini kay heat logs

September 9, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Lyndon
Thank you for continuing to use us, and for recommending us!
Emma

Rated 5 out of 5 stars

Quality logs. Quality service.

Easy to use website. Quality logs and the delivery driver was very helpful, putting the logs exactly where we wanted them.

September 9, 2026
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Reply from UKLogsDirect

Hi Paul

Thank you for the 5* review!
Emma

Rated 5 out of 5 stars

Good quality product at a sensible…

Good quality product at a sensible price and no long waits for delivery. This is the sixth year of buying from UK Logs Direct and I will be buying again next year.

September 8, 2026
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Reply from UKLogsDirect

Hi John
Thank you for continuing to use us, we really do appreciate it.
Emma

Rated 5 out of 5 stars

Nice logs

Nice logs. Well packaged and arrived in good time.

September 10, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Mick
Thank you for taking the time to review us!
Emma

Rated 4 out of 5 stars

From start to finish it was easy and…

From start to finish it was easy and quick to complete my order,delivery driver was as very helpful, will use again

September 9, 2026
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Reply from UKLogsDirect

Hi Lee
Thank you for taking the time to review us.
Emma

Rated 5 out of 5 stars

Nice logs quick delivery

Ordered 60 nets of kiln dried logs they were delivered within 2 days, we've not used any yet but they look good & the delivery driver was very helpful would definitely use them again

September 9, 2026
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Reply from UKLogsDirect

Hi Christine
Thank you for the 5* review, and we hope to see you in the future.
Emma

Rated 5 out of 5 stars

We have used UKLogsDirect for a number…

We have used UKLogsDirect for a number of years and they have always provided great service.
The wood received has always been as requested.
I would recommend this company.

September 9, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Lorrie
Thank you for continuing to use us, we hope you enjoy your order again.
Emma

Rated 5 out of 5 stars

Very good quality logs delivered on…

Very good quality logs delivered on time at a reasonable price.
I have used this company regularly because of their consistent excellent supply of my winter fuel.

September 7, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi David
Thank you for continuing to use us, we hope you enjoy your purchase.
Emma

Rated 5 out of 5 stars

We use UkLogsDirect every year to stock…

We use UkLogsDirect every year to stock up on our heatlogs ready for winter. Delivery is extremely quick and communication excellent.

September 4, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Keith
Thank you for continuing to use us, we hope you enjoy your order this winter.
Emma

Rated 5 out of 5 stars

Kiln dried large crates

Very fast delivery on the selected date, very well packed , got 2 x large crates and amazed by the amount of wood in them. Very good quality.

September 3, 2026
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Reply from UKLogsDirect

Hi Matthew
Thank you for the 5* review, we hope you enjoy your purchase.
Emma

Rated 5 out of 5 stars

Delivery time as arranged

Delivery time as arranged. Polite delivery driver. Delivery left where requested. Well packaged good quality product. This is my 4th year of using UK Logs Direct with no issues. Thank you.

September 3, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Rob
Thank you for continuing to use us, we really do appreciate it.
Emma

Rated 5 out of 5 stars

As always easy to order

As always easy to order, good communication and perfect delivery. Good value heat.

September 3, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Paul
Thank you for the 5* review.
Emma

Rated 5 out of 5 stars

Positive experience, wood burns well

Easy to order, delivery driver was helpful and the wood came on time and having just burnt the first of it it burns well.

September 2, 2026
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Reply from UKLogsDirect

Hi Jon
Thank you for taking the time to review us.
Emma

Rated 5 out of 5 stars

Great service and products

Really pleased with the service provided. The website is easy to navigate, delivery very prompt and great quality wood…. Shame to burn it really!

September 2, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi Graham
Thank you for leaving us a 5* review!
Emma

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast delivery. Great logs!

September 1, 2026
UKLogsDirect logo

Reply from UKLogsDirect

Hi James
Thank you for taking the time to review us. We hope you enjoy your purchase.
Emma

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