Platinum Services Reviews 

830
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 442 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated team members for being extremely supportive, patient, and genuinely helpful throughout the entire university application journey. Customers consistently appreciate the clear communication and professional guidance provided by advisors, which helps make complex enrollment processes smooth and completely stress-free. Many individuals note that the prompt responses and structured step-by-step assistance gave them immense confidence from start to finish. Some reviewers were not happy with communication, mentioning that they experienced a complete lack of support, received no responses to follow-up messages, or struggled when facing unexpected technical issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, expressing immense appreciation for the... See more

Customer service

Consumers find customer service to be positive, frequently praising the team for providing prompt... See more

Service

Reviewers highlight positive aspects of service, expressing deep appreciation and satisfaction with the... See more

User experience

Customers had positive experiences with user experience, consistently praising the smooth, well-organised,... See more

Response time

People report positive experiences with response time, frequently praising the team for handling applications... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nicoleta and Yulie were absolutely amazing in my journey, kept me updated with everything, reassured me through every step and were always there for any questions I had. Would recommend them over and... See more

Company replied

Rated 5 out of 5 stars

It has been a fabulous experience since the beginning until the end. Platenium education service team was outstanding. Accessing my application smoothly with endless patience. I am really grateful... See more

Company replied

Rated 5 out of 5 stars

From beginning to end my involvement with Platinum Services has been exemplary. The accessability is second to non.. Each person i've spoken with appear genuine and supportive. I'm embarking o... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The team handled my application smoothly and answered all my questions promptly. Their professionalism and support made a huge difference. Thank you for the... See more

Company replied


Company details

  1. Educational Consultant

Written by the company

Platinum Services is the UK’s leading student support and university application specialist. We believe everyone deserves access to higher education — no matter their background, age, or past qualifications. We help UK residents, especially those from underrepresented communities, get into university using their work experience and funding from Student Finance England. From your first enquiry to your university enrolment, our dedicated team supports you every step of the way — at no cost to you. We help with personal statements, CV writing, application paperwork, interview preparation and more. Our mission is simple: remove the barriers to education and change lives for the better. Over 800+ students started their university journey with us last year alone, and we’re on a mission to triple that in the next 12 months. When you choose Platinum, you’re not just a number — you’re part of our community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

830 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(830)

426 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great experience

It has been a great experience. Doing there job very well .

November 9, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life

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Rated 5 out of 5 stars

Great service all round

November 5, 2026
Unprompted review
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Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies

Rated 2 out of 5 stars

I thought the service was good until I…

I thought the service was good until I hit some technicalities and didn’t receive any type of support that could help me through it, If it’s something you’re contemplating about I don’t blame you this process has managed to cause me more stress than I previously had and more issues.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Platinum Services. Solyman was extremely professional, friendly and helpful throughout the process. He provided outstanding customer service, was attentive to my needs and made everything smooth and straightforward. I truly appreciate his support and dedication. I highly recommend Platinum Services to anyone looking for a reliable and professional service. Thank you, Solyman.

November 3, 2026
Unprompted review
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Reply from Platinum Services

Thank you for your wonderful feedback! We're so pleased to hear that our team was able to support you throughout your journey. We'll be sure to share your kind words with the consultant who helped you. Wishing you every success in your studies

Rated 5 out of 5 stars

Nicoleta and Yulie

Nicoleta and Yulie were absolutely amazing in my journey, kept me updated with everything, reassured me through every step and were always there for any questions I had. Would recommend them over and over again and thank them for everything they’ve done!

September 24, 2026
Unprompted review
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Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out we're always here for our students.

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Rated 5 out of 5 stars

Amazing staff such as Yara and…

Amazing staff such as Yara and Mustapha, very efficient.

October 30, 2026
Unprompted review
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Reply from Platinum Services

Thank you for your wonderful feedback! We're so pleased to hear that our team was able to support you throughout your journey. We'll be sure to share your kind words with the consultant who helped you. Wishing you every success in your studies

Rated 5 out of 5 stars

The main man is oliver he went out of…

The main man is oliver he went out of his way to help me thank you very much excellent customer service 😀

October 29, 2026
Unprompted review
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Reply from Platinum Services

Thank you for the fantastic review! We're so pleased we could support you. Wishing you every success with your studies and your future

Rated 5 out of 5 stars

I like to give to opportunity to thank…

I like to give to opportunity to thank yara at platinum services for helping and making sure everything was fine when I applied for university.
Thank you for making my dreams come true .
Nothing but respect .

October 27, 2026
Unprompted review
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Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life

Rated 5 out of 5 stars

Yara is there though all the way

I was so lost didn’t really know what to do and who to talk to till yara come around she was so lovely she helped me till the end she was my guiding till the end thank u for all the help and support you amazing

October 25, 2026
Unprompted review
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Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies

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Rated 5 out of 5 stars

Outstanding team

Outstanding team! A huge thank you to Abdelaziz, Amr Mokhtar, and Raneen Ali for their exceptional support throughout my university application journey. Their expertise, prompt communication, and step-by-step guidance made a massive difference. They truly go above and beyond for their students. I couldn’t have done it without them—10/10 recommend!
Thanks to their dedication, professionalism, and genuine care, I felt fully supported every step of the way. I highly recommend working with Abdelaziz, Amr, and Raneen to anyone looking to achieve their university dreams!

October 26, 2026
Unprompted review
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Reply from Platinum Services

Thank you so much for the 5 stars! We're thrilled that you had a great experience with us. Helping students take that next step is exactly why we do what we do. Best of luck with your studies and this exciting new chapter

Rated 5 out of 5 stars

really happy with service my agent…

really happy with service my agent oliver really good has good service and has helped me out a lot really appreciate it

October 26, 2026
Unprompted review
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Reply from Platinum Services

Thank you for your wonderful feedback! We're so pleased to hear that our team was able to support you throughout your journey. We'll be sure to share your kind words with the consultant who helped you. Wishing you every success in your studies

Rated 5 out of 5 stars

Yara was so amazing and helpful thank…

Yara was so amazing and helpful thank you so much for everything 🫶🏻

October 26, 2026
Unprompted review
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Reply from Platinum Services

Thank you for the lovely feedback! We're really happy to hear that you had a good experience with Platinum Services. It was a pleasure supporting you, and we wish you nothing but success in the next stage of your journey

Rated 1 out of 5 stars

A bunch of criminals wasting pupils…

A bunch of criminals wasting pupils time, they offer you something else but send u somewhere else and then don't even have the decency to apologise wasted my year
How can trading standard let these criminals operate so openly can't blve this, what has happened to GB these kind of organisations have polluted the society

October 20, 2026
Unprompted review
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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ An Amazing Experience

⭐⭐⭐⭐⭐ An Amazing Experience with Platinum Services – Thank You from the Bottom of My Heart!

I honestly cannot thank the team at Platinum Services enough for everything they have done for me. From the very first conversation, they supported me every step of the way and made sure I never felt alone throughout the whole university application process.

I had tried reaching out to other people for help with getting everything sorted for university, but I wasn’t getting the responses or support I needed. Then I got in touch with Platinum Services on 7th October, and what followed was genuinely amazing.

My situation wasn’t straightforward because my chosen university had stopped accepting applications. I was only interested in attending this particular university because the course suited me practically and was something I genuinely wanted to pursue. If it hadn’t worked out, I honestly felt I would have gone straight back to work and probably wouldn’t have considered going to university again.

However, the team at Platinum Services didn’t give up on me. Hannah, Yara and Mo were absolutely brilliant. They kept me updated throughout the process, reassured me when I was worried, and made me feel like someone was genuinely fighting my corner. I was told not to worry and that they would let me know as soon as applications reopened.

Just a couple of days later, I received a call telling me to get my student finance sorted because they had spoken to the university and were working on getting my application through. The communication, reassurance and determination from the team were outstanding.

And then, on 23rd October, I received an offer to study at university! 🎉 From getting in touch on 7th October to receiving an offer just 16 days later — honestly, how amazing is that? I am now awaiting my start date in November, and I couldn’t be happier.

What stood out to me most wasn’t just how quickly everything happened, but the way I was treated throughout the process. They didn’t leave me wondering what was happening, ignore my messages or make me feel like I was asking for too much. They kept me informed, encouraged me and gave me hope when I genuinely thought I had missed my opportunity.

Hannah, Yara and Mo, thank you so much for your patience, professionalism, kindness and hard work. You have helped me take a step towards something I genuinely wanted, and I will always appreciate the effort you put into making it happen.

If you’re thinking about going to university and need guidance or support, I would honestly recommend giving Platinum Services a chance. My experience has been amazing, and I am so grateful I reached out to them.

Platinum Services, you really did come through for me when I needed it most. Thank you for everything! ❤️

⭐⭐⭐⭐⭐ Five stars all the way — genuinely outstanding service!

October 23, 2026
Unprompted review
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Reply from Platinum Services

Thank you for taking the time to leave us such positive feedback. We're pleased to know that you felt supported throughout your experience with Platinum Services. Our team is committed to helping students feel informed and confident at every stage, and we wish you continued success in your studies.

Rated 5 out of 5 stars

I’m very happy with Yara

I’m very happy with Yara, who took me step by step through the interview process, she was very clear and understanding towards my needs. Thank you.

October 16, 2026
Unprompted review
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Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies!

Rated 5 out of 5 stars

Mr Omal Helal and Hannah were such…

Mr Omal Helal and Hannah were such amazing people and a great big help with everything from looking for a perfect University to getting me enrolled
I appreciate everything they did

October 20, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the brilliant review! We're delighted that we could support you through your university application journey. Taking the next step in education is a big decision, and we're glad our team could help make the process clearer and easier for you. All the best with your studies!

Rated 5 out of 5 stars

Abdul Aziz and Hassan made it so clear…

Abdul Aziz and Hassan made it so clear are easy from day one. Amazing duo wow . The interview became a walk in the park for me. Thank you so much for your assistance and keep up the good work.

October 19, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life

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Rated 5 out of 5 stars

Yara was great she helped me alot

Monika and Yara were great they helped me alot and guided me to the right direction. Thanks.

October 16, 2026
Unprompted review
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Reply from Platinum Services

Thank you for the fantastic review! We're so pleased we could support you. Wishing you every success with your studies and your future

Rated 5 out of 5 stars

Thank you Nicoleta and Yuliia

The experience of applying to this university has been a really pleasant experience thanks to nicoleta and yuliia, they are both lovely people and provided me woth support throughout the whole process, they were very patient with me and helped me understand what needed to be done and they made sure i was well and truly prepared for my interview, honestly some of the nicest people i have met, thank you so much for all your help.

October 19, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your wonderful feedback! We're so pleased to hear that our team was able to support you throughout your journey. We'll be sure to share your kind words with the consultant who helped you. Wishing you every success in your studies!

Rated 5 out of 5 stars

Was Fantastic helping me from start to…

Was Fantastic helping me from start to finish all partners Adam Mo,Yara went above and beyond to help me what a team and what great guys thanks so much.
Darren L

October 12, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the lovely feedback! We're really happy to hear that you had a good experience with Platinum Services. It was a pleasure supporting you, and we wish you nothing but success in the next stage of your journey

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