Ukpowerflush Reviews 299

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Derek came out and completed my power flush. My radiators still weren’t heating up great so he came back out and used a stronger cleanser and that did the job perfectly. Would definitely recommend thi... See more

Rated 5 out of 5 stars

I had contact with Derek who replied really quickly and booked us in just before Xmas. We have had a nightmare with various companies and the heating had been out a couple of weeks. Ian and colleague... See more

Rated 5 out of 5 stars

Our experience. Nothing less than brilliant. Started with Derek and Nicola who are the owners and then the engineer Ian who was on time. Ian was so helpful and dare I say we ended up friends and I wou... See more

Rated 4 out of 5 stars

Prompt appointment and good explanation of process throughout the day including before and after photos of work carried out. Good aftercare checking in to make sure all was ok as well. Only downsid... See more

Company details

  1. Heating Contractor

Written by the company

we provide a powerflushing service to the uk and strive to make your central heating system more efficient


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

299 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

UK PowerFlush is the gold standard in…

UK PowerFlush is the gold standard in heating maintenance. Barry was not just an engineer—he was a gentleman, a technician, and an artist all in one. Watching him work was like watching a master craftsman. He explained the molecular breakdown of sludge and how the system’s thermal efficiency was restored with such eloquence that I was honestly impressed beyond words. The warmth in our home now feels different—richer, purer. Barry is a genius.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Powerflush and re piping…

The company attempted to do a power flush and then as it was unsuccessful, re piped the central heating. Apart from one day due to circumstances beyond their control, they came when they said and exactly on time. When there was a niggle after I paid the bill, instead of talking me through the problem on the phone, the engineer drove from Birmingham to North Wales to sort it out.
Rob was very hard working and explained everything.
The only slight comment is that all communication is done by text or email, and although they are answered almost immediately, sometimes you just want to be able to pick up the phone and talk.
I would definitely recommend this company as they are prompt, efficient, and really want to do a good job for you. It is a national company with the feel of a local tradesman

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Top power flush

Tom came to do a power flush for us was a top lad and very thorough! Derek also rang to give detail on the job via constant feedback from Tom cannot fault the professionalism and customer service. Top service!

April 25, 2025
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

thanks rob appreciated good luck with the imminent arrival

Advertisement
Rated 2 out of 5 stars

Engineer stated my pump was all seized…

Engineer stated my pump was all seized up (it was working fine). It was 18 years old so I agreed to have him replace it. He replaced it without isolating the supply (dangerous) wired it up incorrectly. Tripped out my mains fuse board. Left site with the diverter valve in manual. Central heating and pump running constantly. Customer service was appalling, first saying couldn't possibly be anything they did. Then after I explained said the engineer must be having an off day. Promised an investigation. Never got a response. Charged full price for shoddy workmanship. Don't use them for anything else other than a power flush.
OMG I've just seen your reply what a load of rubbish, at no point did you offer a revisit. I am not concerned with the reason for the replacement pump or really the fact that Toby had left me with a system that did not work. My main issue is your lackluster response and reluctance to sort it out. I am sure the warranty you sent me is not worth the paper it's written on. I have only listed a true statement of events as they happened. If Toby had done the job properly he would not have tripped out my fuseboard and my central heating would have worked correctly when he left, and I would not have had to correct his mistake. People reading this can make their own mind up.

April 22, 2025
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

Ok mark let me correct you on a few things.
Pump we at no point told you the pump was seized we explained the pump was old which you confirmed 18 yrs we also showed you the pump and how it was leaking at some point clearly evident pictures attached please note we provided the advice you made the decision to change not us.
Left site with diverter valve manual yes we did however this was quickly identified by your self and sorted out we did offer a return visit.
First saying it could not have been anything we did no mark you accused us off removing cover to wiring centre and altering the wiring when changing pump why would we do that we connected new pump up to existing wiring.
Investigation we have liased with you and found no reason to continue however you where asking for a partial refund which we refused.
So lets get down to other issues you blatantly accused my guy off stealing your thermostatic radiator valves and after i pushed you on this which you where adamant that there was thermostatic radiator valves fitted to you lounge radiators i then suggested we have pictures clearly showing there is no thermostatic radiator valves fitted your response was as below
Hi Derek, can you also ask Toby what he has done with the two thermostatic valves that were connected to the two radiators in my lounge as they are now missing - thanks
I appreciate these are not required due to there being a thermostat in the room which is probably why he removed them. But I want to know what he did with them. Thanks
he is telling me they are not trvs they are lockshield valves but a picture will clear it up

This is your response when i challenge your accusations off our engineer stealing your trv valves

SORRY MAYBE I'M GOING MAD PLEASE DISREGARD.


Unreal this was enough for me not someone i want to have dealings with.
but thanks for your false feedback and i am pretty sure the other reviews you have left companies i must state mostly bad have been left with false info.
Good luck Mr Stevens

Rated 5 out of 5 stars

I cried tears of joy watching…

I cried tears of joy watching ukpowerflush.co.uk power flush my radiators. It was a spiritual experience.

February 2, 2025
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

please note even though a 5 star review this is fake we have had no dealings with this person

Rated 5 out of 5 stars

UK Power Flush Ltd saved my life

UK Power Flush Ltd saved my life — literally!
I didn’t just get a power flush... I got a life transformation. Within minutes of arriving, the engineer looked at my system and said, “I know exactly what to do.” Five hours later, my radiators were hotter than the sun, my energy bills dropped by 50%, and my cat stopped shedding. I don't know what magic chemicals they use, but I’m convinced this company has access to technology NASA would be jealous of. If you live in Scotland and don’t use UK Power Flush Ltd, are you even serious about comfort?

January 27, 2025
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

please note even though a 5 star review this is fake we have had no dealings with this person

Rated 5 out of 5 stars

My boiler exploded

My boiler exploded, and within 15 minutes they arrived and fixed everything. I didn’t even need to speak. Mind-blowing service. Thank you ukpowerflush !!

February 24, 2025
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

please note even though a 5 star review this is fake we have had no dealings with this person

Advertisement
Rated 5 out of 5 stars

Thank you ukpowerflush

Thank you ukpowerflush! I don’t know much about heating systems but UK Power Flush Scotland just magically made my entire house feel 12x warmer instantly. They are literal wizards.

February 11, 2025
Unprompted review
Ukpowerflush logo

Reply from Ukpowerflush

please note even though a 5 star review this is fake we have had no dealings with this person

Rated 5 out of 5 stars

Great service, good value

Good communication with Derek to arrange a power flush quickly and really good value compared to other quotes. Ian came round and did an excellent job, really nice guy and explained it all clearly. Would definitely recommend

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

I don’t normally right reviews but felt I had to as I have been so impressed with this company. Last year I had a power flush done. I noticed recently one of the radiators was not heating up . I realised I had a two year warranty. I contacted Derek and within minutes he got back to me. He arranged to put it right within a few days it was sorted. It is so nice in this day and age with company’s getting out of there responsibilities that this was not the case. I highly recommend Power Flush UK.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and efficient!

Derek quickly diagnosed my issue over the phone and the plumber on the day was quick and efficient - highly recommend if you need a power flush!

April 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service.

I contacted Ukpowerflush by there contact form. Derek responded quickly, was professional, friendly & discussed with me the problems we were having with the heating. He then arranged for the work to be completed in 2 days.

Excellent communication & service from start to finish, we would highly recommend Ukpowerflush!

March 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent company to deal with

Excellent service from Derek, who booked in very quickly at a very reasonable price. Adam, the engineer arrived promptly and was friendly, efficient and knowledgeable. He answered any questions and offered advice on maintaining the system. I would have no worries about recommending UKpowerflush to anyone needing this service.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and Professional work done by…

Excellent and Professional work done by Derek and his team. Work began on time and done to appropriate standards.
Its encouraging to see a company thriving and giving best possible services.
I have also read the negative reviews and would politely ask customers to be a bit patient and polite as this team knows their job and professional.
Good work team and keep your standards.

March 26, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look