Why did I give 5 stars? There is no option for 6 ! We have had a wood burning stove installation completed today and I must say how amazing Curtis and Niall were! Such lovely lads, friendly and extrem... See more
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2 years ago my chimney opening, multifuel stove, fireplace, lintel, surround , hearth, pre sweep, cowl, liner etc all done by Thomas and his Team. A whirlwind! All done in a day! Very impressive!... See more
Contacted this company via an online phone at they texted me within an hour. We were asked to complete an online survey and provide address and pictures of the chimney breast. Sent them along with pic... See more
Couldn’t Be Happier Great communications from the team, Speedy quality installation, After a few weeks we still hadn’t received our HETAS Certificate and was getting slight worried,... See more
4.1
Great
21 reviews
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Had to have the installation ripped out.
This company is a franchise with different divisions and installers. The price was very competitive, however we had to have the entire installation ripped out and fitted again.
The installers installed a block raised bed for the hearthstones and it was not straight. This resulted in the hearthstones overhanging more on one corner than the other.
Credit to the company they resolved the issue the same day that i raised a complaint.
I did state the above comment on a Facebook post, however my comment was deleted and i was blocked. It would appear that different franchisees using the same brand name do not mind photography from users with positive comments from customers who had different installers. But anything that states the installation had to be ripped out is deleted and user blocked.
It looks like brand protection to me.
February 26, 2025
Unprompted review
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