UK Tents LTD  Reviews 

210
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the staff's helpfulness, professionalism, and quick responses. Many people appreciate the personalized approach and the team's willingness to go above and beyond to ensure satisfaction, often assisting with replacements or spare parts efficiently. The products are often described as high quality, sturdy, and easy to assemble, offering good value for money. However, some customers also noted significant dissatisfaction with product quality, citing issues like faulty goods, rips, and poor workmanship that rendered items unfit for purpose. These reviewers also reported negative experiences with customer service, mentioning rude staff, a lack of accountability, and concerns regarding the handling of customer issues.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent quality, sturdy... See more

Staff

People report positive experiences with staff, highlighting their friendliness, helpfulness, and efficiency... See more

Service

Reviewers highlight positive aspects of service, with many describing it as fantastic, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We brought a marquee for my friend’s birthday and it completely transformed the space. The setup team were professional, quick, and super helpful. The marquee itself was spotless, really good qual... See more

Company replied

Rated 5 out of 5 stars

Wonderful service from start to finish!. Leanne was fantastic in assisting with replacement parts kept me fully updated with tracking etc. She is a real credit to your business please pass on my thank... See more

Company replied

Rated 5 out of 5 stars

After receiving a broken tent in the post from another company, we had to quickly place an order elsewhere and chose UK Tents. Amanda communicated with us speedily and made sure we got our tent just i... See more

Company replied

Rated 5 out of 5 stars

FIRSTLY IT WAS LOVELY TO SPEAK TO HUMANS WHO UNDERSTOOD WHAT I WANTED TO PURCHASE. THEN I CONTACTED TO REQUEST A DELIVERY TIME TO SUIT ME, THEY MADE ARRANGMENTS TO DELIVER LATE IN THE DAY AS IT WAS... See more

Company replied


Company details

  1. Store

Written by the company

UK Tents have a large selection of marquees on offer. We do everything from affordable PE party tents to extra-high quality, fire-resistant certified PVC tents. We also have a growing list of accessories that compliment our tents.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(210)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service! Can not thank Dan who helped us with our purchase enough!
We were let down last minute by another company and we required a marquee for our family members funeral. After going on a frantic hunt I found the UK tent site but the delivery stated would not get the marquee to us on time. I called the number on the site and spoke with Dan who assured me he could provide exactly what we needed and for it to be delivered in time for the funeral. I called on a bank holiday weekend evening and my marquee arrived as promised on bank holiday Monday! He kept in touch via texts reassuring me it was on its way as I was extremely worried we would have nowhere for the guests to attend. The driver also contacted myself to let me know he was on his way and what time he would arrive.

The marquee was great quality and looked perfect for the event. It was easy to assemble and take down.

Brilliant service. Would definitely recommend.

June 5, 2021
Unprompted review
Rated 5 out of 5 stars

1st class service , product

One of the most trusted names in business responds to inquiries promptly , trustworthy in my eyes the only real positive experience of the last 14 months

May 26, 2021
Unprompted review
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Rated 5 out of 5 stars

From the moment I ordered the customer…

From the moment I ordered the customer services was nothing but outstanding, I received a complimentary phone call to go through my order and they explained they will be in touch again with delivery times and outlined all the info I would need, Dan particularly couldn’t do enough and nothing was too much trouble to ensure everything went smoothly. He responded to all my enquiries so efficiently and with expertise and such friendliness - they rang exactly when they said they would for delivery and if would be AM or PM and our Marquee was here within the 2 weeks stipulated - excellent and would highly recommended, thank you for a great customer experience and quality product. Brierley Forest Golf Club.

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

They couldn't be more helpful

They couldn't be more helpful. The delivery guy carried the several boxes through and made sure everything was there and I knew what was what.

The marquee was much better than I expected. Its strong, easy to put up and take down (me and my mate found it a doddle so long as you dont rush). Cant recommend enough.

May 25, 2021
Unprompted review
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Rated 5 out of 5 stars

Fantastic product!

I bought a marquee and was very happy with the quality and customer service. U.K. Tents LTD have been absolutely fantastic throughout. I would highly recommend.

May 20, 2021
Unprompted review
Rated 5 out of 5 stars

I bought a marquee from UK tents for my…

I bought a marquee from UK tents for my daughter’s 18th birthday party to have in our garden. So glad we bought one as now we have it to keep for every occasion and has saved us so much money! It was so easy to put together and I was so impressed with the quality. Such an amazing service too I called up and they were so helpful answering all my questions. Also a really quick delivery. I highly recommend and will be buying one in another size too :)

May 20, 2021
Unprompted review
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