UK Trace Reviews 

180
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Simply excellent. Exceeded expectations. I tried to find a childhood friend who seemed completely invisible on the web. Ibrahim found out why - he died in tragic circumstances many years ago. Not what... See more

Rated 5 out of 5 stars

I couldn’t possibly say enough about this company. I reached out to them for some help regarding someone my daughter met online. They went above and beyond to guide me through figuring out who this... See more

Rated 1 out of 5 stars

Didn't find them helpful all I'm afraid. I gave them every piece of information they could possibly require to ensure my search was legitimate but they just kept coming back for more. I just gave up.... See more

Company replied

Rated 5 out of 5 stars

I gave seemingly impossible task and they moved heaven and earth to locate the person I was looking for with the barest of information, from an association over 20 years ago. A number of possibilities... See more

Company details

  1. Genealogist
  2. also in
  3. Association or Organization
  4. License Bureau

Information provided by various external sources

We have 14 years + experience tracing and searching People, Land, Property, Birth, Marriage, Death and other tracing. We love to help our clients so why not browse our products or get in touch to see if we can help?


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

180 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(180)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not pay any money to this company!

Do not pay any money to this company!! I paid for their next day survice.. and haven't heard a thing back from them even after a number of attempts to try and make contact..I now have the job of contacting my bank.

February 29, 2024
Unprompted review
UK Trace logo

Reply from UK Trace

sorry Gary. we have had communication since and you placed a new order. forgive us due to sickness

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Rated 1 out of 5 stars

Total scam, avoid.

Asked for an address to be traced. Sent £100 when the £5 trace didn't give results. Gave him two last known addresses and send the 2nd address back as current address which it wasn't. Asked to search again and he came back with the first address I sent them which I said wasn't right and he said to check it out. I said I didn't need to as that was where I and the guy in question lived before. We both moved out last August and now someone different lives there. He said to come back in a month and they'll check again.

They have since ignored all emails requesting refund.

Total scam, avoid at all costs. Would give 0 stars if I could.

Edit after reply: I asked for £100 refund and was given £50.

December 30, 2023
Unprompted review
UK Trace logo

Reply from UK Trace

Alice asked a trace. the address was found. she then said ""oh he does not live where his bills go". we are not a charity. the advanced trace costs us £60, then we started a new trace. I asked Alice instead of £100 pay just £50, however no refunds. she agreed. She then went back on her word. as a gesture of good will we sent her £50 which she recently thanked us for. which was not in the review.

Rated 5 out of 5 stars

This company provides great service

This company did exactly what they said they would do. It was done speedily and to a high standard. Additionally they gave me extra information without additional charge which demonstrates good customer service. I would recommend this company.

February 8, 2024
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Rated 5 out of 5 stars

Absolutely Authentic

Didn’t have any address but Ibrahim was very patient with all my questions as I was a tiny bit sceptical.He located the details I was looking for and sent me the results within 5-10mins of filling in the form under the basic plan :) Absolutely amazing!

November 14, 2023
Rated 5 out of 5 stars

The service from UKTrace was fantastic!

The service from UKTrace was fantastic! I have been searching for a long lost friend from 1969 and had hit a brick wall. Every online search I tried was negative. Then I read the reviews of UKTrace from other users and decided to give them a try. I paid for the urgent full trace which gave the result I was hoping for within one day!

October 17, 2023
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Rated 5 out of 5 stars

UK Trace go above and beyond to help

The information I needed could not be found by a simple search. I had anticipated this, as I knew it would be difficult. I then paid for an intensive address search and hoped it would be found. I also explained to Ibrahim my situation and reason for contacting them. I was completely taken aback by the kindness and compassion I received. The offer of support was emotionally comforting, and it was reassuring to know that this was the right company to help me.
The search produced the result I wanted, with additional information that I then asked to know more about. Ibrahim found out everything I needed and more besides. I am extremely grateful, and cannot thank Ibrahim enough for everything he has done. This is an exceptional service.

September 3, 2023

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