I actually love this vape shop. I’m all the way in Glasgow and honestly resent buying anywhere else. They have the best most consistent next day delivery - better than goddamn Amazon I don’t know how... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using this company for about nine years and never looked elsewhere. Great service, great prices and a friendly and very helpful staffing crew. They've even posted my goods to me when I ran... See more
Company replied
My self and a friend have been using UK vape scene for nearly 10 years. Wouldn't use anyone else. Products,service, delivery and aftercare are excellent. Thank you Stuart and you're wonderful team.... See more
Company replied
This is a brilliant company - I have been a customer for 12 years and wouldn’t buy my vape products anywhere else. Large range of products and excellent all round Customer Service. I can’t say anythi... See more
Company replied
Company details
Written by the company
Shop disposable vape pens, premium vape kits, eliquids & more with fast, free delivery and earn reward points at UK Vape Scene!
Contact info
Unit 9 Hall Moss Business Park, Bolton Road, BB3 2TT, Darwen, United Kingdom
- 01204 590881
- support@ukvapescene.com
- ukvapescene.com
4.9
Excellent
779 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great company
Very helpful and friendly staff. Easy to order online any problem easily resolved by staff . Quick delivery of quality products. Been using this company for years and highly recommend..
January 4, 2026
Unprompted review
Reply from UK Vape Scene
Thank you so much for the positive review Myra! And thank you so much for your loyalty over the years. We will keep trying our best to provide you with a fantastic service in the future. :)
Superb
I’ve used this firm exclusively for well over a year. All orders delivered well ahead of the delivery estimate at great prices and loyalty points which quickly mount up and can be exchanged for money off the order instantly
December 27, 2025
Unprompted review
Reply from UK Vape Scene
Thank you so much for the great review Matthew! And thank you for your continued support. We'll keep up the good work :)
Highly recommended always great service…
Highly recommended always great service and fast dispatch, used many times never been disappointed 5*****
December 22, 2025
Unprompted review
Reply from UK Vape Scene
Cheers Tony! glad we're getting your stuff to you on time and you're happy with the service.
No hassle brilliant service.
December 17, 2025
Unprompted review
Reply from UK Vape Scene
Thank you so much David!
User-friendly website.
This is my go-to place for vaping products. Seamless ordering process, and timely delivery. Excellent customer service.
December 12, 2025
Unprompted review
Reply from UK Vape Scene
Thanks so much, swinside, we really appreciate your support 🙏😁
i rearly love this web site
i rearly love this web site, its rearly easy to order, its also very good on posting the products i order.
December 14, 2025
Unprompted review
Reply from UK Vape Scene
Thanks so much Colin, great to hear we're getting it right ⭐
Excellent Supplier.
Easy site to use, good stock, good prices, good delivery, used many times - excellent supplier - cannot fault.
December 11, 2025
Unprompted review
Reply from UK Vape Scene
Thanks so much, MB 😁😁
Great prices & a reliable company
Great prices, always have my orders in stock & an easy & straightforward site to order from (which is so important to us non tech savvy oldies) so thanks to UK vape scene.
December 9, 2025
Unprompted review
Reply from UK Vape Scene
Thanks so much, AB, great to hear you find the site easy to use - we always try to make it as user-friendly as possible! 😁
Reply from UK Vape Scene
Thank you Roopesh, really appreciate the great review 🙏
Refunds
After I called to cancel my order (which was great customer service) a few days ago I still haven’t received a refund especially since I cancelled the product before I received it
December 4, 2025
Unprompted review
Reply from UK Vape Scene
Hi Sofia. Following your phone call, you emailed us on Thursday evening asking to cancel your order, and a member of our team replied to you on Friday morning, asking if there's a problem that we might be able to help with.
We didn't get a reply from you, but you've emailed us again over the weekend (while our offices are closed) from a different email address, so we don't know if there's an email gone missing somewhere, but we're just trying to help you out!
Faat delivery & helpful staff
Ordered 4 vapes within past 4 weeks for myself and family members. Rang uk vapes for help on which vape to buy to help quit smoking. Friendly staff, was on the phone for ages helping me out. Would deffo recommend.
December 5, 2025
Unprompted review
Reply from UK Vape Scene
Thanks so much Tracy, glad we could help and you know where we are whenever you need us ⭐😁
Be careful with your points and also…
Be careful with your points and also check ur deliveries too. Says u can save up points but further down in the fine print, says if u don't order from them within 3 months, then u loose them . Also have had many items missing in my orders, or incorrect flavour/quantity and when reached out, they just laugh it off and say they will give u the correct item next time but u never get it.
U live and learn, and there are definitely better companies out there with better deals and customer service.
Will never use again.
December 4, 2025
Unprompted review
Reply from UK Vape Scene
Hi Lloyd,
We always make sure to be transparent in everything that we do, and we don't hide things away in fine print. The expiration time of the loyalty points is under a large heading titled "will my points expire" on the loyalty points information page on our website.
We've had a look back through your account and can see that there was an issue with your last order (November 2024) in which 2 bottles of liquid had been missed, but can't see that there have ever been any other problems.
We're sorry if us making light of the situation came across as "laughing it off", but we did apologise and offered to send them out with your next order. We didn't get a reply from you but we noted your account anyway with the liquids owed. You haven't placed an order since then (over a year ago) so the note is still there on your account.
You've asked us to close your account with us, which we have now done. We'll contact you to arrange a refund for the 2 missing liquids, and we wish you all the best for the future.
Reply from UK Vape Scene
Cheers Fifi!
Reply from UK Vape Scene
Thanks Tiffany!
I can't fault their products but they…
I can't fault their products but they need to get rid of Evri. I paid for next day tracked for Delivery on Monday/Tuesday but its now Friday and still nothing has turned up so waste of time I will have to find another shop as I'm out of filters. Updated I still haven't received my order and it has now been made apparent that this lies with Evri. Thankyou to uk vape scene CS team as its not their fault, however they have decided to close my account for voicing my thoughts on Evri.
November 24, 2025
Unprompted review
Reply from UK Vape Scene
Hi Darren,
We know how frustrating it can be when deliveries are delayed, especially during this time of year (Black Friday week) when all couriers across the UK and beyond are swamped with a big increase in the number of parcels they're handling.
As per the emails between you and our customer services team, we're doing everything we can to make sure your parcel gets to you.
Just to recap, your order was placed and dispatched on Monday for delivery on Tuesday/Wednesday, by Evri as per your chosen option. It's now Friday and you still haven't received your parcel. We've been liasing with Evri on your behalf since Wednesday and they've assured us that the parcel will be delivered as soon as they can, but they're exceptionally busy in your area due to it being Black Friday week. We also reimbursed you yesterday for the postage paid as a goodwill gesture.
Again, please be assured that we'll make sure you get the products you ordered, but in this case factors beyond our control have caused an unfortunate delay.
Been shopping with this site for some…
Been shopping with this site for some time and i will never go anywhere else. They are efficient, do exactly what they say, not to expensive, good quality juices, brilliant flavours and always arrives when they should do.
November 28, 2025
Unprompted review
Reply from UK Vape Scene
Thanks so much Yvonne, really appreciate your loyal custom and kind words 🤩
Ordering straight forward
Ordering straight forward. Clear pricing.
Ordered and sent within 2 days.
Sensible packaging.
Faultless experience. Thank you.
November 24, 2025
Unprompted review
Reply from UK Vape Scene
Sounds good to us 😁 thanks so much, Nick!
I Would definitely recommend
I always come back to UK Vape Scene when it's time to buy new batteries as they are genuine products and fast delivery. The loyalty points are an added bonus!
Would definitely recommend
November 26, 2025
Unprompted review
Reply from UK Vape Scene
Cheers for the recommendation Tina, we really appreciate it and you know where we are whenever you need us 😎
Great on line e cig store. All the best and most recent vapes available. Good discounts on liquids and offers discount points building. Fast reliable service. I only use UK Vapes
Great on line e cig store. A
November 25, 2025
Unprompted review
Reply from UK Vape Scene
Thank you so much for the lovely review Jem, we'll keep up the good work for you!
Excellent service
Excellent service. Very fast delivery and cheapest around.
November 18, 2025
Unprompted review
Reply from UK Vape Scene
Thanks Michelle, that’s lovely to hear! Fast delivery and low prices are what we’re all about. Appreciate you taking the time to leave a review 😊
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