Kyle 9261 Really knowledgeable and friendly professional engineer. Helped to quickly spot the issue and it gave me confidence that the oven would work well as he could show me the issue. (Brand... See more
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Review summary
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The Pacifica engineer that visited us (Daniel Fox) was excellent. He listened to the problems we were having with our integrated fridge freezer, and took it out of its housing to check the components... See more
Company replied
Pacifica diagnosed a fault with our fridge/ freezer. A week later Engineer Gavin Fairbanks 4392 came to our home and fitted a new compressor which did the trick. He was very polite, informative and... See more
Company replied
Jack 4594 Was very professional and explained whole process throughout visit. We have been informed of next stage and was very helpful with regard to kitchen equipment. Has great knowledge of his j... See more
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Company details
Written by the company
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability
Contact info
Pacifica House, Rainton Business Park, DH4 5RA, Houghton-le-Sprong, United Kingdom
- 0800 030 6040
- karen.pallister@pacifica.co.uk
- www.pacifica.co.uk
4.6
Excellent
51K reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Jamie3183 arrived and unlocked my child…
Jamie3183 arrived and unlocked my child lock on the washing machine
August 12, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Quick and professional
Gavin was super professional and friendly and got to the source of the problem quickly. Would recommend!
August 11, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Kim was very friendly and knowledgable
Kim was very friendly and knowledgable. She completed the repair of my fridge quickly. Service was great!
(Kim Lang 4494)
August 6, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Mark Clough 2569 Was very friendly &…
Mark Clough 2569 Was very friendly & helpful, answered all my questions I needed.
August 11, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Be cautious before booking a repair with Pacifica
I booked an engineer at a cost of £139 to repair my Caple wine cooler, the booking is carried out using AI technology, you never get to speak with a member of customer service. The engineer attended, looked at the wine cooler and after making a call to his manager told me Caple was a make they cannot re-gas. This meant I was now £139 out of pocket, although I am currently awaiting a partial refund of £40. Had I been told from the outset, Caple Wine Coolers are not something Pacifica can repair then I could have avoided wasting my time and money. My gripe is, this could have been avoided had it been possible to speak with a human and not the AI assistant. However, if that had been the case Pacifica would not be better off by a £100, so the AI system in this case has worked in their favour. As far as the engineer and the member of staff I spoke with who arranged a partial refund, they were both very helpful.
August 11, 2026
Unprompted review
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to kelsey.scott@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards
The engineer Kyle 9261
The engineer Kyle 9261, was really understanding, helpful and was polite and kind. Quick fix for the washing machine and it's all working again thank you
August 11, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Many thanks to Ella who sorted out…
Many thanks to Ella who sorted out appointment out for our Rangemaster repair appointment, very helpful and efficient
August 11, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Fantastic service
It was easy book and Dario did a fantastic job in repairing my hob and leaving work space spotless.
Thank you
August 9, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
The engineer was friendly efficient and…
The engineer was friendly efficient and quick
August 11, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Chris was very polite and sorted out my…
Chris was very polite and sorted out my cooker to a like for like finish replacing the clock/timer panel so I’m very happy thank you so much Chris 👍
August 11, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Got straight to the point and a…
Got straight to the point and a engineer will be coming out very soon so yes good service from Antolin👍👍
August 11, 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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We hope you have a great day
Professional and efficient
Lee was friendly, professional and efficient. He fixed my washing machine within the timeframe given. The area was left clean and tidy.
August 11, 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Very good service
Very good service, engineer arrived on time, young gentleman named Emmam really helped me thankyou to all.
August 11, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Booking repair of appliance
Talked with EJ, very helpful and covered everything. Rang back promptly when she said she would and got my engineer booked in a timely manner.
August 11, 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Helpful and professional
Becky was really helpful. She was very professional and was able to take all the details required to book an engineer visit to look at our fridges fault.
August 11, 2026
Unprompted review
Reply from Pacifica
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Thank you for your 4* Reply,
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We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Time slot was spot on repair man’s was…
Time slot was spot on repair man’s was very pleasant and did the replacement to cooker do pleased with the booking and repair 10-10 😁
August 11, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Fantastic - when I finally found the right person
My washing machine needs a repair and I must admit it took me 5 phone calls (and a long time) to find the person who could help me but when I finally found Juvy she was fabulous. She was very patient and very helpful and she arranged a visit from the engineer within a couple of days.
August 11, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
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