Mike D 4094 did our repair today. Solved the problem with our washer quickly, gave really good advice and was professional and friendly. Whole process of reporting the problem and getting updates on... See more
Company replied
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Review summary
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Reviews shaping this summary
Engineer was on time and also let us know when he would be with us. Arrived and saw the problem and fixed it within an hour and explained what the problem was and how he had rectified it. It's a comm... See more
Company replied
Ryan Mullen 3835 was sent to replace the glass top on our induction hob that was smashed on receipt. Ryan arrived promptly and well within the 1hr estimate of his arrival time that was sent the nig... See more
Company replied
Today’s experience has been great from Steve. However it has taken 4 visits to sort a simple replacement of my ceramic hob . All other engineers did not bring any protective equipment and my work... See more
Company replied
Company details
Written by the company
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability
Contact info
Pacifica House, Rainton Business Park, DH4 5RA, Houghton-le-Sprong, United Kingdom
- 0800 030 6040
- karen.pallister@pacifica.co.uk
- www.pacifica.co.uk
4.6
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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He worked very well
He worked very well. He has more experience in this job.
Iam recommended for others people.
Thank you hisense
August 7, 2026
Unprompted review
Very polite and efficient engineer.
Very polite and efficient engineer. (Daniel 6724).
Communication was good from the company and my fault fixed quickly.
August 7, 2026
Unprompted review
Quick and efficient
Quick and efficient - technician came out sooner than planned, which was great, and made repair.
Excellent service, thank you
July 30, 2026
Unprompted review
Jamie 3183 very friendly & efficient
Jamie 3183 very friendly & efficient, arrived promptly after message to say he was on his way.
August 7, 2026
Unprompted review
Cooker Repair Visit
Mark was very friendly and provided a professional and prompt repair, great experience.
August 7, 2026
Unprompted review
Jack 4594
Jack 4594
Excellent service and diagnoses the fault quickly
Helpful, polite and highly recommended
August 7, 2026
Unprompted review
Juvy was extremely pleasant & helpful
Juvy was extremely pleasant & helpful, call was efficient & appointment booked. Excellent service. Thank you.
August 7, 2026
Unprompted review
You know you're in safe hands
You know you're in safe hands when this engineer turns up. Thank you for your good advice and prompt response.
August 6, 2026
Unprompted review
Kept up to date with arrival time
Kept up to date with arrival time, very pleasant and professional, work completed
August 7, 2026
Unprompted review
Brand new tumble dryer wasn't working…
Brand new tumble dryer wasn't working but engineer found the problem and sorted out very good
August 7, 2026
Unprompted review
Ryan was fast and efficient
Ryan was punctual, friendly and completed the necessary repair quickly. Great service. Thanks !
August 7, 2026
Unprompted review
Fantastic service from start to finish
Fantastic service from start to finish, booking the engineer was easy to do online. Slot was within a week.
parts were ordered before the visit as problem was diagnosed beforehand, polite, respectful, was an early visit and was really quiet as the rest of the household was still in bed. 10 mins max at the property and everything was fixed tested and ready to be used.
Highly recommend!
August 7, 2026
Unprompted review
Cooker Repair
Mike D 4094.
Mike was very efficient, knowledgable & courteous when he attended my property to fix my cooker today.
August 6, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Daniel Fox 3975 was friendly
Daniel Fox 3975 was friendly, did a great job and kept us informed
August 6, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Tawanda was friendly and very…
Tawanda was friendly and very efficient. My fridge freezer is working again, and I’m really happy with the service.
August 6, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
REPAIR ID 13122333/2
REPAIR ID 13122333/2
WAS booked for 21/07/2026 recieved notification that engineer was ill so job cancelled and was going to come a week later no phone call to ask if this was ok or anything . Engineer attended 28/07/2026 said I required a new door and seal and would come approximately a week later .
On the 06th August 2026 the engineer LEWIS ATTENDED
he walked in and said the previus engineer I dont trust anything that he says and was not going to fit the parts this engineer if you can call them this !Said nothing wrong machine but keep an eye on it for a month and if it leaks ask insurance to write it off an give me model up from this one but forgot to write this in his notes an absolute waste of space and time what a joke.
August 6, 2026
Unprompted review
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to kelsey.scott@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards
Fridge/freezer repair
Pacifica diagnosed a fault with our fridge/ freezer. A week later Engineer Gavin Fairbanks 4392 came to our home and fitted a new compressor which did the trick.
He was very polite, informative and also courteous of our home.
Later that evening he followed up with a text to check everything was still ok.
I would highly recommend this company purely for the service I received.
August 5, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
A really good company both engineers…
A really good company both engineers were friendly and did a good job and the company was very friendly and efficient.
August 3, 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
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