Ulanzi Reviews 

Shopping experience was good. 1 of the items I purchased will work for me. I am currently waiting on return instructions for my other item.

Great prices delivery also decent. Free gift with first order and all sorts of discounts and bundles offered

I bought the fog machine and 2 fog liquids. Received 4 fog liquids and no machine. So had no fog machine when I needed on October 30th.

The fog machine I purchased stopped working on second shoot I was doing.

Fantastic customer service. Very fast communication and resolution of my issue.

Replaced my product after it broke outside of the return window. Very helpful and great product!

First of all I don’t smoke but this thing does it well for me.
Without mentioning products advertisement, wedding videos and photos will definitely have to look amazing.

I’m thrilled with the purchase . I’m using it for my iPhone 18 pro max . Setup was cake. The quality of the tripod is the best i have used . The ability to adjust the different angles on the fly is great . I have use others where I felt like I need a masters degree in geometry to get all the angles and this has been simple to use straight out the box! Even the blue tooth remote connected quickly!

I wanted to write a review on my first time experience with ulanzi. At first I was a bit disappointed because i had placed an order for a fog machine and it didn’t state anywhere that it was on back order but when i reached out to the company to ask about what was the hold up, they cleared things up and let me know what was happening, gave me an estimated time frame of when they would be receiving their shipment and when they did, they even let me know right away and that mine was being sent out. With a courtesy fog liquid to go with my machine. They were helpful and transparent, for that i am grateful and happy with my experience. Will definetly buy from then again 🙌🏽

Outstanding Customer Service! Eyre is a star - 5 Stars

I'm a professional photographer and videographer from Navarra, Spain and I needed the spare Quick-Release Plate T077GBB1-PJ01 for my Ulanzi MT-78 tripod.
I made a mistake in my order ULANZI200049 and ordered the wrong plate. Eyre from Customer Service noticed it herself, contacted me immediately and manually changed my order to the correct part without me having to ask.
Super fast, very professional and kind. The package is already in transit (UL607757269YP).
This is why I always trust Ulanzi. Excellent products and even better support. 100% recommended!

Juan Carlos García
@juankar_fotografo_oficial

I bought an item almost a year ago and recently my son broke the tripod . I reached out Ulanzi customer service and quickly without any questions, Ulanzi replaced me with a new one and had it shipped in the next business day. Im so happy, definitely a must buy and continuing business in the future.

My Ulanzi light suddenly caught fire while I was using it at my workstation. It started smoking and hissing, and I suffered burns while trying to carry it outside to prevent further damage.

I contacted Ulanzi to report this dangerous incident and simply asked about purchasing new lights. However, because I originally bought the product from a local retailer rather than their official website, they refused to offer any assistance beyond suggesting I contact the original store.

Maybe their policy is technically correct, but I believe potential customers deserve to know how such incidents are handled. I wasn't offered any compensation or even a small discount.

Very disappointing experience, especially considering the safety risks involved. I upload video of this light burning on yt shorts - you can see it - type in search "My Ulanzi light suddenly caught fire"

The product has good quality just the delivery time that took an while

Hello EveryBody,
I contacted Ulanzi because I wasn’t sure how to remove a part from my C078 Super Clamp Magic Arm Kit. There was a misunderstanding in the emails, and while trying to remove it, I accidentally damaged the screw/ball joint.

I sent them a video and honestly expected them to say that since I had damaged it myself, there was nothing they could do. I would have completely understood that.

Instead, they asked for my address and arranged a replacement. I thought they would just send the damaged part, but to my surprise they sent me a complete new unit, which arrived very quickly.

I’m genuinely very grateful for how they handled this. They could easily have said, “You damaged it, sorry,” and that would have been the end of it. Unfortunately, that’s probably what I would expect from many other sellers.

Instead, they actually tried to help me and solved the problem without making things difficult.

Thank you to Eyre and the Ulanzi customer service team. I really appreciate the help. More sellers could learn from this kind of customer service.

was ok it got here in one piece

It arrived promptly and it saves me a lot of typing time.

The clamps works really well. I experienced an issue and the company was excellent at resolving it to my satisfaction.

This is a fine product, especially for using the Benro Polaris as it holds it very securely. I couldn't turn the damping adjustment knob when I got it and when I turned it with pliers it bent a bit. I'm not sure if it was my fault or not but they quickly offered to send out a new screw. I really appreciate good customer care these days.

fast and excellent arrival of product. Immediate part replacement after failure (which was partly my fault). Very good customer service