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3.8
9 reviews
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Same experience as everyone else. Ordered glasses 35 days still waiting with no tracking or updates. NEVER ORDER AGAIN
Reply from ullerco.com
Hi Kevin,
Please send us a message in our website and our team will help you with any problem you have with your order!
Many thanks,
Regarda
I want to warn you about buying Uller sunglasses. I’m a former customer, and I bought them thinking they would be a good investment. They’re not the worst option unless you need to repair them or contact customer service for help.
Mine had detachable lenses and a detachable nose piece. Even if you don’t plan to remove the nose piece, it can detach and fall off, which is exactly what happened to me. I didn’t even notice when it happened. What then? The glasses became unusable, so I contacted Uller customer service to buy a replacement part. It’s just a small piece of plastic that probably costs less than €0.10 to produce.
To my surprise, after waiting a few days, I received a brief response saying they don’t sell this part — no acknowledgment of my frustration, no offer of a discount on new glasses, nothing. Just a flat “no.” After sending a follow-up email, weeks passed without any response from customer service.
In the end, I’m left with lost money and unusable glasses. Keep this in mind if you’re considering buying Uller sunglasses.
Reply from ullerco.com
Hi Wiktor, thanks for your message and sorry about this, we have sent you information with the discount requested two days ago, can you check it please? Thanks, regards
Really poor customer service. Ordered ski goggles on 27th November, received tracking number on 28th since then courier are waiting for product to be delivered. Uller have not replied to two chasing e mails I have sent. Will be raising complaint resolution with PayPal. Uller happy to take your money, but don't deliver in anyway!!!
NEVER AGAIN
I bought ski goggles. However, this never arrived. According to the tracking number, the package should be with me, but I don't have one. Happens here sometimes as it's an apartment building. Sometimes one or the other package gets lost here.
However. I wanted to clarify that with Uller, but nobody answered there. I have now written two emails and tried to reach them on facebook and instagram. However, you don't even get a response. NEVER EVER AGAIN!
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