Reliable hosting provider I've been using ultahost for around 2 weeks now for a Dedicated VPN and i can say they are extremely reliable and cheap for the price, I also love that they offer more t... See more
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Review summary
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In general easy to sign up. Found difficult to select control panel, operating system, and such. They kept changing when I went to check that I had selected it correctly. Other than that, went fairly... See more
Company replied
I am very satisfied. Whenever I had a problem, they were always there to help. They handled my various requests flexibly, for which I am grateful. It offers the best value for the price.
Company replied
it is very good server but i keep getting problems with console freezing thanks for all services its very good
Company replied
Company details
Written by the company
At UltaHost, we empower individuals and businesses with reliable, high-performance hosting solutions designed to drive success online. With a focus on speed, security, and simplicity, we offer a wide range of services, including shared hosting, VPS, dedicated servers, and cloud solutions tailored to meet diverse needs. Our commitment to excellence extends beyond technology. We pride ourselves on providing 24/7 customer support, a user-friendly platform, and cost-effective packages that cater to businesses of all sizes. Whether you're a startup, an e-commerce store, or a large enterprise, UltaHost ensures your online presence is fast, secure, and always accessible.
Uptime Assurance and 24/7 Expert Support
Written by the company
- The UltaHost Guarantee – Your Satisfaction, Our Priority
- At UltaHost, we are passionate about helping our clients succeed. We are committed to providing the fastest and most reliable hosting solutions, backed by exceptional customer support. Our clients, including passionate entrepreneurs, small business owners, and individuals, depend on our ability to grow, scale, and adapt to the technical challenges of tomorrow. We continuously enhance and expand our product portfolio and services, driven by our exceptional team, committed management, and dependable partners. Join the thousands of satisfied customers who trust UltaHost for their hosting needs. Whether you are a small business, a large enterprise, or an individual, we have the perfect hosting solution for you.
99% Service Delivery | 30-Day Money-Back Guarantee
Data Security Promise
We believe in earning your trust. If you're not 100% satisfied with our hosting services within the first 30 days, we’ll refund your money-no questions asked.
Your data is safe with us. We guarantee regular backups, advanced encryption, and top-notch security measures to protect your digital assets.
Contact info
651 N Broad St, Suite 206, 19709, Middletown, United States
- +1 302-966-3941
- sales@ultahost.com
- ultahost.com
Hosting Flash Sale
3.6
Average
2K reviews
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Very bad experience in their VPS…
Very bad experience in their VPS hosting, a lot of down time in same month!
July 1, 2026
Unprompted review
Reply from UltaHost
Dear Alex,
We're sorry to hear that your experience with our VPS hosting did not meet your expectations.
We would like to investigate the downtime you mentioned. However, after reviewing our records, we were unable to identify your account based on the information available in your review.
Could you please provide your support ticket ID or the email address associated with your UltaHost account? This will allow us to locate your service, review the incident history, and investigate the issue thoroughly.
We'd also like to mention that we recently experienced a network incident at one of our data centers in Germany, which affected some customers' services. If your VPS was hosted there, it's possible that your review is referring to this incident.
We appreciate your feedback and hope you'll give us the opportunity to investigate your case and address your concerns.
Best regards,
Dimitar
UltaHost Support Team
Terrible service
Terrible service. They have a lot of downtime. They migrate server once every month so you have a downtime for days . Terrible for business owners whose presence is constantly needed. I believe that’s the reason for creating a website to avoid downtime like this
August 7, 2026
Unprompted review
Reply from UltaHost
Dear Edmond,
We are sorry to hear that your experience did not meet your expectations.
We understand how critical uptime is for businesses, and we appreciate how disruptive any unexpected downtime can be.
We would really like to investigate the issues you've described, including the reported downtime and the migrations you mentioned. However, we're currently unable to identify your account based on the information available in your review.
Could you please provide either the email address associated with your UltaHost account or maybe a support ticket ID? With that information, we'll be able to review your hosting history, investigate the reported incidents, and provide you with a detailed response.
We take feedback like yours seriously and would appreciate the opportunity to better understand your experience and address your concerns.
Best regards,
Dimitar
UltaHost Support Team
DO NOT BUY
Terrible support:
A typical support ticket takes days to respond and you have to contact online chat support to poke support ticket admins to respond and most of the times, it doesn't help too.
Terrible delivery:
Ordered a dedicated server, but i was delivered 1 week later.
Terrible downtime:
Although i have used this server for 10 days, it's been near 3 days that it is offline because of what they say their network issues.
Update 1:
Ultahost replies that the good news is the problem has been solved, which is a lie, and my service is down for 3 consecutive days and no one even answered my support ticket up to now.
They answer to problems much faster in trustpilot than in their support system.
Update 2:
10 days passed and the server is still offline and no one answered even once in the ticket.
August 7, 2026
Unprompted review
Reply from UltaHost
Dear Shayan,
Thank you for taking the time to share your feedback, even though it is negative. We're sincerely sorry that your experience did not meet your expectations.
We understand your frustration regarding the delivery time of your dedicated server, the delays you experienced with support, and especially the unexpected downtime. We know how important service availability is, particularly for dedicated server customers.
Based on the information in your review, we believe the downtime you experienced was related to the recent network incident in our Frankfurt data center. We kept our status page updated throughout the incident, and you can find the details here:
https://ultahoststatus.com/incidents/dd5e2eb9-02df-42e3-9f93-7e1600ab2ec9
The good news is that this incident has now been resolved, and the affected services have been restored.
Regarding the dedicated server delivery, we apologize that it took longer than expected. Dedicated servers occasionally require additional provisioning or data center work before they can be delivered, but we understand that a one-week wait is disappointing.
We're also sorry to hear that you felt our ticket response times were too slow. Your feedback is valuable, and we're continuously working to improve both our response times and the overall support experience.
We appreciate your patience throughout these issues and hope you'll allow us to provide you with the reliable service we're committed to delivering.
Best regards,
Dimitar
UltaHost Support Team
"Working with UltaHost has been a…
"Working with UltaHost has been a thoroughly frustrating experience. As professionals who manage complex web platforms and require robust infrastructure, we found their environment to be highly unstable. The consistent service interruptions and poor server performance create unnecessary bottlenecks that directly impact client operations and bottom lines. When businesses rely on a hosting provider, they expect a foundation of stability and responsive support. UltaHost provides neither. I strongly urge other developers and business owners to seek more dependable and professional hosting alternatives to avoid these critical setbacks."
August 6, 2026
Unprompted review
Reply from UltaHost
Dear Doğanay,
Thank you for taking the time to share your feedback. We're sincerely sorry that your recent experience with UltaHost did not meet your expectations.
We completely understand how critical infrastructure stability is for developers and businesses managing production environments. Any prolonged disruption can have a significant impact on your operations, and we recognize the inconvenience this caused.
Based on the information in your review, we believe you are referring to the recent network incident in our Frankfurt data center. Throughout the incident, we kept our status page updated with the latest information, and you can find the full details here:
https://ultahoststatus.com/incidents/dd5e2eb9-02df-42e3-9f93-7e1600ab2ec9
We're pleased to confirm that the incident has now been resolved, and the affected services have been restored.
We would also like to sincerely thank you for the patience and understanding you showed while our engineers worked together with the data center to resolve this issue. We know how stressful outages can be, particularly when they affect business-critical services, and we truly appreciate your cooperation throughout the process.
Incidents of this nature are taken extremely seriously. We are continuously working with our infrastructure partners to strengthen network resilience and minimize the likelihood of similar events in the future.
Thank you again for your feedback. We value your business and hope to restore your confidence in our services.
Best regards,
Dimitar
UltaHost Support Team
Avoid Them, they have legally flawed terms
Avoid. I bought a discounted annual VM plan, accessed the promotional VM server, and it did not work properly. When I asked for a refund in the first week, for a service that simply didn't function, UltaHost refused — citing a "non-refundable" clause on discounted annual plans.
Think about what that means: they sell you something on a discount, it doesn't work, and they use the discount as the excuse to keep your money. A price reduction is not a licence to deliver a broken product and refuse any remedy.
It got worse when I raised jurisdiction. I transacted in the UK, where consumers have a legal right to a refund for a service that isn't fit for purpose. UltaHost tried to hide behind US rules — despite their own Terms of Service (Section 22) stating that their UK entity is "governed and interpreted in accordance with the laws of the United Kingdom." So even by their own contract, UK law applies. They just don't want to honour it.
Charging in full for a non-functioning service and then blocking the refund behind small print is a terrible way to treat customers. I would not trust them with your money or your projects.
They are based in Turkey hiding behind Delaware which is a red flag.
July 31, 2025
Unprompted review
Reply from UltaHost
Dear James,
Thank you for sharing your feedback, even though it is negative.
We would like to clarify a few important points for anyone reading your review. The purchase you are referring to was made approximately two and a half years ago. Due to accounting, financial, and payment processing regulations, issuing a refund after such a long period is simply not possible, even if we wanted to do so today (we acknowledge that you did not meet the terms even back then).
Regarding your comments about jurisdiction, UltaHost is an international company, and our UK operations are governed in accordance with UK law, as stated in our Terms of Service. We strive to operate transparently and in compliance with the applicable legal framework in every jurisdiction where we do business.
That said, we sincerely regret that your experience has left such a lasting negative impression on you. While we cannot issue a refund after this amount of time, we would genuinely like the opportunity to make things right in another way. If there is anything else we can reasonably do to improve your experience or restore your confidence in our services, we'd be happy to discuss it with you.
Please feel free to reach out to us directly. We value every customer and would welcome the chance to find a solution that works for you.
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Dear Rahul,
First and foremost, thank you for the positive review!
We are happy to hear that you like our service, and we hope that in the future you will like it even more!
Best regards,
Dimitar
UltaHost Support Team
Fast and effective technical support
I have been using an UltaHost VPS and recently experienced a network issue that made SSH access unavailable.
The support team responded quickly, investigated the problem, and their L3 support team resolved the network issue. After their fix, my VPS became accessible again and everything is working correctly.
I appreciate the prompt communication and effective technical assistance. Thank you to the support team.
July 26, 2026
Reply from UltaHost
Dear Anton,
Thank you for taking the time to share your experience with UltaHost!
We are happy to hear that our support team was able to quickly identify and resolve the network issue affecting your VPS. We understand how important reliable SSH access is, and we're glad our L3 engineers were able to restore your service and get everything back to normal.
Your recognition of our team's prompt communication and technical expertise means a great deal to us. We realize that our customers are our most valuable asset, so we do everything possible to make them happy!
Thank you for choosing UltaHost and for placing your trust in us. We truly appreciate your support and look forward to continuing to provide you with reliable hosting and exceptional service.
Best regards,
Dimitar
UltaHost Support Team
Always great customer support!
July 26, 2026
Reply from UltaHost
Dear Remy,
Thank you so much for your wonderful review!
It is great to hear that you've consistently had great experiences with our customer support team. Providing fast, knowledgeable, and friendly assistance is at the heart of what we do, so it's incredibly rewarding to know our efforts are making a difference.
Also, thank you for taking the time to share your feedback! We truly appreciate it and look forward to continuing to assist you whenever you need us.
Best regards,
Dimitar
UltaHost Support Team
Very good tech support experience.
My main interaction is with the Tech Support guys who are very Professional. They get the job done, no matter what. That's not opinion, that's a fact. They're disciplined and thorough, much like the Clone Army of Kamino, not like those other guys on LV-426. :-))
July 24, 2026
Reply from UltaHost
Dear Stephen,
Thank you so much for this fantastic review. It definitely put a smile on our faces!
We are glad to hear that our Technical Support team has consistently delivered the level of service you expect. Your comparison to the Clone Army of Kamino is one of the most creative compliments we've ever received! We'll gladly take being known for discipline, precision, and getting the mission accomplished.
And don't worry—we'll continue doing our best to stay far away from the kind of chaos that tends to happen on LV-426. Our goal is to keep your hosting environment a little more peaceful and a lot more reliable!
Thank you for your trust, your sense of humor, and for being part of the UltaHost community. Reviews like yours motivate the entire team to keep delivering the best possible service.
May the uptime be with you, Stephen!
Best regards,
Dimitar
UltaHost Support Team
The product I received is not working
The product I received is not working. I couldn't access the VPSE that I urgently needed to use. And they don't seem willing to help. I've been waiting for 5 or 6 hours.
July 24, 2026
Unprompted review
Reply from UltaHost
Hello Tamerian,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our VPS did not meet your expectations.
We understand how frustrating it can be when a server is needed urgently and doesn't perform as expected. We also regret that you felt our support was not able to assist you as quickly as you needed.
As the VPS associated with this case has already been canceled, we're unfortunately no longer able to perform a detailed investigation into what may have caused the issue. However, we take feedback like yours seriously, as it helps us identify opportunities to improve both our services and our response times.
We sincerely apologize for the inconvenience you experienced and appreciate that you gave UltaHost a try. We hope you'll consider giving us another opportunity to provide you with the level of service we're committed to delivering.
Best regards,
Dimitar
UltaHost Support Team
One of the best services is VPS
One of the best services is VPS. I have several subscriptions with them and everything is going well
Their support is quick and responsive, thank you ultahost ❤️❤️
July 21, 2026
Reply from UltaHost
Hello,
Thank you so much for your wonderful review! ❤️❤️❤️
We are glad to hear that you've had such a positive experience with our VPS services and that you have multiple subscriptions with UltaHost. Knowing that everything has been running smoothly for you is exactly what we strive to achieve for all of our customers.
It's also great to hear that our support team has been quick and responsive whenever you've needed assistance. Your kind words and continued trust mean a lot to us!
Lastly, thank you for choosing UltaHost! We truly appreciate your loyalty and look forward to serving you for many years to come!
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Hello Jakir,
Thank you very much for your lovely review!
We are happy to hear/read that you like our services and that you find them fast and reliable. This is something every hosting provider should strive to provide!.
Thank you for choosing UltaHost and for your positive feedback. It is really important to us!
Best regards,
Dimitar
UltaHost Support Team
Friendly user and supports are ontime…
Friendly user and supports are ontime helping figuring out my purchase. Thanks
July 20, 2026
Reply from UltaHost
Dear Kevin Lee,
Thank you for your kind review!
We are very happy to hear that you found our platform user-friendly and that our support team was able to assist you fast with your purchase.
Thank you for choosing UltaHost and for taking the time to share your feedback. We hope that in the future you will be even happier with our services and support!
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Hello,
First and foremost, thank you for your positive review!
We are always glad to hear that someone had a positive experience with UltaHost!
We truly appreciate your trust and look forward to serving you again.
Thank you again for choosing UltaHost!
Best regards,
Dimitar
UltaHost Support Team
Excellent VPS provider
I've been using UltaHost services for over 3 years.
A very good hosting provider.
A user-friendly and intuitive interface.
Various payment methods, including cryptocurrency.
A few days ago, my VPS suddenly stopped, and I couldn't restart it myself, but the support team quickly resolved the issue.
July 17, 2026
Reply from UltaHost
Dear Qasim,
Thank you so much for your wonderful review and, even more importantly, for being a valued UltaHost customer for over three years! Your continued trust and loyalty mean a lot to us!
We are happy to hear that you enjoyed our hosting services, found the control panel intuitive and easy to use, and appreciated the variety of payment options, including cryptocurrency.
We're also happy that, although your VPS encountered an unexpected issue recently, our support team was able to resolve it quickly and get you back online. We understand how important uptime is, and we're always here to assist whenever you need us.
Thank you again for your continued support over the past three years. We truly appreciate having you as part of the UltaHost community and look forward to serving you for many more years to come!
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Hello,
First and foremost, thank you for the positive review! It really means a lot to us.
We are happy to see that you found the setup process easy and straightforward.
We hope that you will continue to be happy with our services in the future as well.
Best regards,
Dimitar
UltaHost Support Team
I purchase 8gb ram and 6core vps and i…
I purchase 8gb ram and 6core vps and i use it, it's Very slow MacOs VPS
July 15, 2026
Reply from UltaHost
Dear Hamza,
First and foremost, we are sorry to hear that your experience with our macOS VPS did not meet your expectations.
We understand how disappointing it can be when a VPS doesn't perform as expected. Performance can be affected by several factors, but sadly, we can't investigate this further, as we noticed that this service has already been cancelled, which means we're unfortunately no longer able to perform diagnostics on the VPS to determine what may have caused the slow performance. Even so, we appreciate your feedback, as it helps us continue improving our services.
We're sorry we couldn't provide the experience you were hoping for, and we hope you'll consider giving UltaHost another opportunity in the future.
Best regards,
Dimitar
UltaHost Support Team
False Refund Policy + Unusable macOS VPS – Terrible Service & Unfair Terms
I asked the live chat before buying if refunds are possible within 30 days. They confirmed yes. I purchased a macOS VPS from Ultahost, but I couldn't connect to it at all.
I requested a refund and bought another macOS version, thinking it was my mistake. Still couldn't connect.
When I asked for support, they suddenly said refunds can only go to account balance, not back to my original payment method. They also claimed that buying multiple servers voids the refund.
I don't need their service. Putting money in their account balance is useless to me. This is a classic unfair "catch" policy.
Paid for a service I can't use, and now my money is stuck. Extremely poor experience.
Do not recommend Ultahost at all.
July 16, 2026
Unprompted review
Reply from UltaHost
Hello,
We are sorry to hear about your experience.
We take comments like yours seriously and would like to investigate exactly what happened. However, we were unable to locate an account that matches the information provided in your review.
Could you please provide either the email address associated with your UltaHost account or maybe a support ticket ID number? This will allow us to review your order history, the live chat conversation, the connectivity issues you experienced with the macOS VPS, and so on.
Our goal is always to apply our refund policy fairly and transparently while ensuring that any technical issues are properly investigated and resolved. Without being able to identify your account, we cannot verify the circumstances described in your review.
We appreciate your feedback and would welcome the opportunity to review your case and provide a detailed response.
Best regards,
Dimitar
UltaHost Support Team
The speed and efficiency of the entire…
The speed and efficiency of the entire process made this experience great.
July 13, 2026
Reply from UltaHost
Dear Tamer,
Thank you for sharing your feedback about your experience with UltaHost!
We are happy to hear that the speed and efficiency of the entire process made your experience a great one. We work hard to make every step as smooth and seamless as possible, so it's really rewarding to know we met your expectations.
Thank you for choosing UltaHost. We hope that in the future you will be even happier with us!
Best regards,
Dimitar
UltaHost Support Team
Setup and running the VPS-Server…
Setup and running the VPS-Server without any problems!
July 12, 2026
Reply from UltaHost
Hello Juergen,
Thank you for your positive review!
We're glad to hear that setting up and running your VPS server was smooth. We work hard to make the deployment process as simple and reliable as possible, and it's wonderful to know we met your expectations.
If you need our help in the future, just let us know. We are here for you!
Best regards,
Dimitar
UltaHost Support Team
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