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Ultimate Padel Reviews 50

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TrustScore 4.5 out of 5

4.7

Tennis Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the speed and efficiency of deliveries, often arriving the next day. Many people also appreciate the competitive pricing of products and the helpful advice provided, making it easy to choose the right items. The quality of the products and the thoughtful inclusion of gifts with purchases are frequently mentioned as positive aspects. However, some customers also noted occasional issues, such as a racket arriving with a cosmetic mark or a manufacturing defect after a short period of use. There were also a few instances where delivery did not arrive on time, though these issues were often resolved quickly by the company.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are pleased with the quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Price

Clients share positive opinions on price. Many customers found the prices to be good, competitive, and fair,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick, reliable, and... See more

Based on these reviews

Rated 5 out of 5 stars

Great website, very easy to navigate and well designed unlike other padel shops. Free next day delivery once you spend £60 was also a nice addition. Can tell a lot of love & care goes into... See more

Rated 5 out of 5 stars

Can't reccomend ultimate padel enough, providing a fantastic service, and their customer service is fantastic also, had a warranty issue and they have sorted me a solution with very little hassle. And... See more

Rated 5 out of 5 stars

A little cautious as I’ve never purchased from you before but I certainly will again. Absolutely fantastic service it arrived well packed my wife loves the racket. The little touch off the key ring... See more

Rated 5 out of 5 stars

Very useful website that helped me pick out my first Padel racket. Plenty of payment options along with free next day delivery made check out easy. Item was delivered well packaged the next working da... See more

Company details

  1. Tennis Store

Written by the company

Whether you're a beginner or a seasoned player, our curated selection ensures you have everything you need to ace your matches. Gear up and elevate your Padel experience today!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Was a great experience from start to…

Was a great experience from start to finish.
Easy to book the court, the facilities are great and the guy on reception was very welcoming and helpful.
The courts are in top condition and I would definitely recommend playing there.
Looking forward to booking a court again soon

April 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service, racket arrived on time and is of great quality, already used it in four matches (won!).
Parcel tracking and overall order status emails were spot on.
Will definitely be using again.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and personal service!

Have purchased a couple of rackets now - they have rackets for a range of abilities. Not only a great selection but also very personal and fast service. I wouldn’t hesitate to recommend!

April 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Service.…

I don't think I've ever had such a quick efficient delivery from a company. I ordered the Nox AT12k latest model, found the advice/ information given very helpful. This racket suits me perfectly. Would highly recommend Ultimate Padel.

April 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Unfortunately it didn't arrive on time 😕

Unfortunately it didn't arrive on time 😕

January 29, 2026
Ultimate Padel logo

Reply from Ultimate Padel

Hi Robyn, we are sorry to see your order arrived a day later than expected. As we discussed in our previous emails, your order was dispatched in line with our commitments and the part of the process that we are unable to control 100% (the delivery from us to you) was a day late. We responded to you out of hours on a Sunday to try and assist with the issue to make sure you were given great service to support you with the situation and a return was sorted for you straight away as requested although we are yet to get a response from you on that and unsure if you still intend on returning the order. Please do let us know so we can resolve this for you.

Rated 5 out of 5 stars

Really quick delivery and good price

Really quick delivery and good price - not the cheapest I’d seen but not far off, and it was going to arrive much faster so I thought that was worth a couple £ more! And who doesn’t love a free bag of haribo!!

January 29, 2026
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Rated 5 out of 5 stars

Great for choosing your Padel racket

Very useful website that helped me pick out my first Padel racket. Plenty of payment options along with free next day delivery made check out easy. Item was delivered well packaged the next working day at what must be a busy time of year.

December 29, 2025

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