Never received the products after 3…
Never received the products after 3 weeks. On top, no response from the customer service
September 18, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Wir verkaufen fast alles zu den besten Preisen mit dem besten Kundendienst!
Contact info
Zürcherstrasse 37d, 8852, Altendorf, Switzerland
- 041 508 05 31
- gruezi@ultimus.ch
- ultimus.ch
2.6
Poor
665 reviews
Replied to 20% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dont listen to the good reviews order 2…
Dont listen to the good reviews order 2 times both times nothing came and that is like a year ago so i recommend you to only listen to this review and do not believe the good ones
February 15, 2025
Unprompted review
Reply from ultimus.ch
Dear Noel,
We’re truly sorry to hear that your experience wasn’t as expected. We always strive to ensure smooth deliveries, and while delays or issues can sometimes happen, they are rare. The many positive reviews reflect the experience of customers who have received their orders successfully.
If your orders never arrived, we would have loved the opportunity to assist you at the time.
Should there still be anything we can do for you, please don’t hesitate to reach out at gruezi@ultimus.ch —we’re always happy to help!
Wishing you all the best.
The Ultimus Team
Smooth Transaction & great Item
Smooth Transaction. I have been informed about every Step which my Otder took until it arrived at my Location. Great Product, fair Price.
January 13, 2025
Unprompted review
Reply from ultimus.ch
Hi Stephan
Thank you for your wonderful feedback! We're thrilled to hear that you had a smooth transaction and appreciated being informed at every step of your order's journey. It's great to know that you're satisfied with the product and found the price fair.
Your satisfaction is our top priority, and your kind words motivate us to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Ultimus.ch
Beautiful product
Beautiful product, promptly delivered, courteous staff - no complaints whatsoever! I would buy again from this company.
June 21, 2024
Unprompted review
Reply from ultimus.ch
Hello Renata
Thank you for your positive feedback! We are pleased that you were satisfied with our service.
We appreciate your support and hope to welcome you back soon.
Your Ultimus team
Fantastic caring company for its customers …
Surely a reliable and understanding company, there was a problem with a jacket sent the company took care of the issue so professionally, thank you so much customer care at Ultimus
June 10, 2024
Unprompted review
Reply from ultimus.ch
Hello
Thank you for your positive feedback! We are pleased that you were satisfied with our service.
We appreciate your support and hope to welcome you back soon.
Your Ultimus team
Rip-off prices as it all comes from China!
I ordered a silk pillow 50x70cm for CHF 30.00 from Ultimus.ch. Delivery came directly from China, looks exactly like when I order directly from Wish, Temu, Alisxpress etc.. I am very disappointed, if I had known that this comes directly from China, I could have ordered it myself, my silk pillow costs on Wish.com max. CHF 4.00 and postage max. 3.00. So I could have bought 4 pillows for this price - a total rip-off and a dirty-cheapness. If I want to return it to Ultimus.ch I have to pay the return postage myself, now costs B Mail 8.50. You should communicate that it comes from China! I would never have ordered if I had known that!!!
April 17, 2024
Unprompted review
Reply from ultimus.ch
Hello,
We are sorry that you are not satisfied with our service. We are a Swiss company that ships from various warehouses (in Switzerland and abroad). This is stated at the bottom of every page in the imprint. We are sorry that you were not aware of this. We also have various products in our range that come directly from Switzerland and can be delivered within 48 hours.
Please contact our customer service via gruezi@ultimus.ch.
We will be happy to process the complaint about your order and offer you appropriate compensation.
If you have any further questions, please do not hesitate to contact us.
The ultimus.ch Team
Super,mon chat adore!!!
February 15, 2023
Great little shop
I am a customer since 2020 and it's always been good. In case of any problems/errors with items delivered, the shop keeper will make sure your issue is dealt with promptly and without any fuss.
February 14, 2023
Very good service!
February 6, 2022
Reply from ultimus.ch
Guten Morgen, besten Dank für die super Bewertung!
Reliable seller and good product
October 19, 2021
Unprompted review
Reply from ultimus.ch
Thank you for the review!
The product has came as schedule &…
The product has came as schedule & working perfect.
October 17, 2021
Reply from ultimus.ch
Besten Dank für die tolle Bewertung!
Very happy with my experience
I am really happy with ultimus.ch they have a great service, good products, good prices and they deliver in the time frame they say. I can definitely recomend them
January 12, 2021
Unprompted review
Reply from ultimus.ch
Hello Mary
Thank you so much for your kind review!
The best thing since sliced bread!
The best thing since sliced bread!
Amazing staff, amazing service and amazing product! Thank you so much.
I purchased a pair of fleece lined leggings. When they are worn under patterned or opaque tights, no one will even know you’re wearing them... apart from you, because they’ll be keeping you so toasty warm. I can’t recommend this item enough! They’re allowing me to keep wearing my skirts and dresses into the colder winter days, without changing how my outfits look, and without compromising on warmth. Fantastic!
The service at Ultimus.ch is friendly, polite, and very quick too, I even got replies to an email on a Sunday! Most importantly, you’re talking to a real person, which is so refreshing.
Thank you Ultimus, and Max who helped me, for the best online shopping experience I’ve ever had.
December 7, 2020
Unprompted review
Reply from ultimus.ch
Thank you Lucy! Your review made my day :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.