Ultra Group Reviews 3

I have been working with many companies for many years and I have never encountered greater impertinence and lack of experience with customer service. an insane person sent me a different color of boards than I ordered and now they are asking me to pay for the return out of my own pocket. I have a confirmation in the email where James admits to making a mistake with the color and I have to pay for their collection. I do not recommend this embarrassment represented by this company. These are fraudsters who buy Chinese products that are a different color each time. What a disaster these people represent. I do not recommend this hopeless company to anyone. shame on you and I recommend you go back to school where someone will teach you customer service and respect for them

We ordered en suite renovation items from Pioneer Bathrooms. We were surprised to find when the products arrived that they came from Ultra Finishing Ltd. The products arrived well packaged and looked in good condition. Major problem occurred with the York concentric twin exposed thermostatic shower. It stopped working after 3 days then only occasionally would work. After a month of this our plumber recommended we contact the supplier. We were passed to the Ultra Finishing Ltd tech guy who thought the problem was the non return valves sticking and told us to remove them. As the product was only a month old and we aren't plumbers we contacted Ultra Finishing again, twice, by email to request a new shower or for their engineer to come and fix the problem. We have had no reply to either email after a week of waiting and are left with a shower that hardly ever works correctly. The product supposedly has a 10 year warranty on it.
The basin unit was fine but the waste trap was flimsy plastic and started leaking after 2 weeks. We had to call our plumber who replaced the waste trap with a good waste trap system.