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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with unexpected charges, including difficulties understanding and managing subscription fees. Customers frequently reported that these subscriptions were not clearly communicated, and they had difficulty finding information about them or canceling them on the company's website. Consumers also expressed frustration with the refund process, stating that their requests were ignored or that obtaining a refund was a challenging endeavor. The pricing structure was a significant concern, with many customers expressing confusion about the true cost of the service.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Subscription

Customers had negative experiences with subscription. Many reviewers report being charged for unwanted... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over unexpected charges.... See more

Website

People report negative experiences with the website. Many reviewers describe it as a scam, highlighting... See more

Refund

Consumers find the refund process to be negative. Many report unauthorized charges and difficulty obtaining... See more

Based on these reviews

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

You Dont Deserve a Half Star I just need to write this review to show how criminal it is to steal people's card details and start charging them for money they've worked hard to get...you've committed... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

438 reviews

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Rated 1 out of 5 stars

complete scammers

complete scammers - use once to transcribe a document from PDF to word - paid once ... but kept charging me £29 had them blocked by bank after bank had informed me ... they know this company do this as they have many many reports by other customers

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

These guys are scammers

These guys are scammers! They will ask you for your bank details for a one-time PDF edit; but then, they will take your money every month; that too, around 30 quid! DON"T GIVE THEM YOUR BANK DETAILS

December 22, 2023
Unprompted review
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Rated 1 out of 5 stars

Complete scam!

Complete scam!
I signed up to convert 1 pdf for £1. They scammed me in up to paying nearly £30 a month for a subscription.

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

Sneaky way of operating

On 27th November I paid £1 to this company to get a PDF file from Holland. I didn't realise that a further £29.90 would be taken from my account on 7th December. I wasn't aware that there was an agreement
and that, in very small print is a note enabling one to
cancel. Of course I can't find that receipt on line.
I see that many more people have had the same experience

December 7, 2023
Unprompted review
Rated 1 out of 5 stars

be careful with Ultra PDF and PDF Smart, they are same scammer.

For anyone who cannot find their website and cancel: go to PDF smart ( the Ultra-PDF.com is not able to find for unknown reason), use the email that you used before, go to account setting, and you might have to enter your last digital 4 numbers of your card to cancel the subscription. Such a trash website!

December 3, 2023
Unprompted review
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Rated 1 out of 5 stars

SCAM same company as PDF SMART

This is the same company as PDF SMART (on my bank account even though I purchased from PDF SMART and got "wwultrapdf" as the payee).
They asked me €1 for a few days trial and then charged me €29.90 every month despite not having agreed to be charged monthly! SCAM and thieves. I had to go to the pdfsmart . com website to cancel my subscription.
These company should be closed down!

November 24, 2023
Unprompted review
Rated 1 out of 5 stars

Ultra PDF is a scam

Ultra PDF is a scam. I paid £1 for a PDF, and then they basically stole £29.90 from my Credit Card every month until i noticed so cancelled the subscription that I was unaware that I had!!
DO NOT USE Ultra PDF.....SCAM!!!!!

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

Nasty scam merchants

Like many many others, I have discovered that they take money without any documentation or way of contacting them. Do NOT touch them with a bargepole. They are an utter disgrace.

October 28, 2023
Unprompted review
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Rated 1 out of 5 stars

So wished I read this in advance of…

So wished I read this in advance of using the. Asked to complete a one off doc conversion for £1 and was fully happy with service. Then they starting charging my credit card 29.90. Bank wouldn't even cancel pending payment and forces you to contact an uncontactable scam.

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Never buy it!!!!

Never buy it!!!!
Unfortunately, there was no option to give zero star. They're charging £29,90 every month, even if they stated as $29
It should be £23 if you convert this amount from USD to GBP. I just paid for 7 day trial for $1 then they charged me £29,90 for 3 months. I wasn't aware of it. Now, they're still arguing with me to not to refund the differences.
Support team is rude and useless, they're just arguing instead of focusing to sort your issue.

August 18, 2023
Unprompted review
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Rated 1 out of 5 stars

Do not use this website

I just noticed a pending transaction for £29.90 in my account. I contacted WW Ultra PDF via the contact form and was then able to cancel my subscription (which I had never signed up to) via the account settings button on my dashboard. I have had an email to confirm my cancellation. Complete scam as I did not sign up to the subscription service.

October 24, 2023
Unprompted review
Rated 1 out of 5 stars

Same issue as everyone else

Same issue as everyone else. I had to edit a single document and I signed up they billed me once with the amount of 1.99,which is 7 day trial.
Today they charged me with the amount of 29.90.
Scammers!!

October 22, 2023
Unprompted review
Rated 1 out of 5 stars

It’s crazy I have the same problem with…

It’s crazy I have the same problem with all the people who comments. From the day I signed up they billed me once with the amount of 1.99,which is 7 day trial.
Within the day they charged me with the amount of 29.90. They keep charging me and it reach to 9months with the same amount.
I emailed and thinking that they will stop charging, but the same thing going on and on and I can’t stop it, unless I will call my bank and cancel the card.
Scammers!!

February 23, 2023
Unprompted review

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