Ultradecking Reviews 

I wasn't sure if the product would do what I was looking for, because the project was to build five flower beds on a new patio and the Ultradecking looked like an easy product to work with and one which would last many years.
I sought advice from Ultradecking before ordering, which meant that I got the right product.
I think that the end result looks modern and much more premium that I had even expected given the relatively low capital outlay. And 3 1/2 years on, the decking looks brand new.

Since my initial introduction to these guys, I won’t use anyone else. Product always spot on. Staff are more than helpful. This is invaluable, when sending customers in to look at products and samples. I don’t always have delivery but when required, it’s reliable and punctual.
Cheers guys

A good quality product at a very reasonable price.
Quick delivery and friendly staff. What more do you need ?

Excellent products ..excellent customer skills very well organised company and great prices...I would highly recommend ultra decking

I had a great experience with ultra decking Lee was very helpful the whole way through the order great level of customer service tha t I don't seem to find now days 10/ 10 will definitely be using them again for future projects

Quality product, fitted my first lot of decking two years ago. And just completed a small extension to it. The two year old decking is still as good the day I bought it. Would definatley use again.

Ordered Sunday,amended order Monday pm and delivered to Newcastle by 1.30pm Tuesday. That’s some service. Rang for some tech help and Lee was brilliant.

Absolutely top company ! Highly recommended
We didn't had any problems at all. Very good quality of the composite cladding and fencing.
We completely transformed our house.
Delivery was fast and well organised.
Customer service very useful as well, they respond every time I phoned them, is not like the other companies..
I'm more than happy to recommend that brand to everyone!
Many thanks to Lee he is a legend ! :)

For sure I will buy some more staff from that company !
Thanks !

Really happy with the composite fencing I bought. Really good quality and looks amazing. Fast delivery and Really helpful to deal with

The cladding i ordered was excellent and the customer service was great to as I had a couple of questions to ask and were answered immediately.
Would highly recommend.

I ordered my Ultra decking on the phone, they helped me with the amount I needed for the fixing clips. It was delivered quickly with all the parts, the driver was friendly and helpful. We have had it fitted and it looks fantastic.

We chose the Signature Chocolate Composite Decking after spending several weeks researching different products and ordering samples from a range of companies. We were impressed with the appearance, colour, and the excellent warranty offered, which made our decision an easy one.
With two young children, we specifically wanted composite decking to avoid the risk of splinters that can come with We’ve been spending time outside almost every day since it was installed, we’re really pleased with the quality and overall finish.

I made a large order of composite decking from Ultra decking recently and I must say that the product is of an exceptional standard. The teak effect wood grain patterns are difficult to distinguish from real wood and yet the durability is many, many times better. The order arrived on time and the delivery person carried it to where I requested in a polite manner. A big shout out to their staff member Alfie who went to significant lengths to explain everything over a number of emails and phone calls and was most accommodating. Thanks Alfie. A great company selling great products.

Amazing customer service and great product thanks!

Great service from Ultradecking. From initial call when the sizing of the decking boards shown on the website was different to what I was to receive. Ultra outlined this clearly and made the necessary adjustments to the order. Great service.
I then needed more boards and ultra went above and beyond to get them to me in super quick time so as I could keep the fitters on the job?
Competitive pricing and great customer service, thank you Ultra team.

I ordered two products: 26 teak boards and 6 lengths of teak trim. The trim is a vastly different color from the boards—it's not even the same shade or type. When I raised this, the company responded that "it's just the color," but the contrast is quite noticeable. If you want a consistent look, I wouldn’t recommend these products.

Additionally, I’ve received four deliveries for these two orders, yet some items are still missing. The trim I’m waiting for—four lengths—is now out of stock for at least six weeks, and with lead times of 6 to 8 weeks, it’s clear they’re not stocking enough to meet demand or serve customers properly.

This situation has left my build unfinished due to the lack of trim. Fortunately, I’m doing this project on my own home, but imagine if it were a client’s project. The risk of dealing with such delays and inconsistencies is just not worth it, especially with so much competition out there. I won’t be using this supplier again.

Avoid this Company. Ordered and paid for decking on 8th July, 10th July they rang to say out of stock and promised a refund. It's now 1st August and im still waiting for £1300 despite numerous promises.

All I can say about this company is poor service, incorrect pricing on the website, I feel sorry for the staff who answer the phone. Buyer beware!!!

Was asked to write a review with feedback.

Main reasons not for 4/5 star

There are a series of issues with the pricing and website online, I ordered 4.8 decking originally but after I ordered this i was told due to the length, it could not be delivered and was offered 3.6m decking. This was for some reason significantly cheaper per square meter on their website and in fact would have given me 100 pounds in credit. Their reason for not refunding the difference was because they were sending more premium cladding to go with my order as the cladding I ordered also wasnt in stock. I would have thought that the most professional thing to do would be to send the cladding without an added cost but they essentially charged me for this premium cladding in return for the 100 pounds I was due.

On the whole, they people on the phone were quite friendly, the chap would helped me with my questions about installing was also quite helpful.

3 stars given mainly for the poor website and price disputes.

The quality of the product is not as described, we went for the premium range at £22.95 per board and 23 out of 70 boards arrived scratched. It was delivered by a 3rd party and had no packaging, they simply dropped them in the garden with no care or attention.

Make sure you compare their samples to other companies for scratch resistance. They have definitely over exaggerated the quality.

Even more disappointing is they didn't even want to refund the £58 delivery fee.