Quick diagnosis and excellent service by Khalid. He diagnosed a problem with my Bosch dishwasher on Saturday, quickly ordered and then installed a new water pump on Tuesday. We were without our workho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My repair was done quickly and efficiently Damir. The technician knew exactly what was going and explained the process and handled whatever the issue was promptly. I will definitely be using this serv... See more
Company replied
Making an appointment was quick and easy. My technician Gadzhi was thorough and found the issue. He explained what needed to be repaired. He did the job and cleaned up after himself. He is professio... See more
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Our Maytag Refrigerator was making small ice cubes and the water dispenser was coming out in a trickle. Our Tech (Rashad) was on time, friendly and was very good. He located the issue right away and... See more
Company replied
Company details
- Appliance Repair Service
- Microwave Oven Repair Service
- Refrigerator Repair Service
- Small Appliance Repair Service
- Washer and Dryer Repair Service
Written by the company
At UltraFix Appliance Repair, we guarantee the high professionalism and quality of experienced technicians who can make a thorough diagnostic and repair. The technology used at UltraFix is the most advanced, and our technicians are there for you at the first call. We are here to provide you an exceptional service.
Contact info
1718 N Fry Rd unit 152, 77084, Houston, United States
- 888-998-6263
- info@ultrafix.com
- ultrafixappliance.com
3.9
Great
137 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied customer
Igor was very thorough and did an exceptional job replacing my compressor. He was also a pleasure to work with.
June 5, 2024
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I felt the estimate of $1500 to repair…
I felt the estimate of $1500 to repair compressor was too much. Wasn’t sure about the warranty either. I did appreciate the ease with which I was able to cancel the service.
May 23, 2024
Wouldn't Hire Again
UltraFix came out in March to repair the latch on my dishwasher. In June, it was broken again. A second person from UltraFix came out, said it was broken and needed to be replaced. I reminded him of the warranty on parts was three months. He made a phone call and suddenly, he was able to fix the latch. His fix lasted less than 48-hours. I am giving one star because they charged me for the last service call and refunded my money upon request. They started strong, but I would not hire again.
June 3, 2024
Reply from UltraFix Appliance Repair
We sincerely apologize for the inconvenience you experienced with your dishwasher latch repair. We strive to provide top-notch service and it's disheartening to hear that we fell short of your expectations on this occasion.
We appreciate your feedback regarding the warranty on parts and the subsequent service calls. Rest assured, we are taking steps to ensure that such incidents are addressed promptly and effectively in the future.
We understand your frustration and want to make things right. Please accept our deepest apologies for any inconvenience caused. We value your business and would appreciate the opportunity to regain your trust. If there's anything further we can do to assist you, please don't hesitate to reach out to us directly.
Thank you for bringing this matter to our attention. We hope to have the chance to serve you better in the future.
As a Property Manager we need a…
As a Property Manager we need a reliable and skilled appliance repair team to help us often with our properties. Ultra fix has always excelled our expectations and provided excellent service. Can't recommend them enough!
May 31, 2024
Reply from UltraFix Appliance Repair
Thank you so much for your glowing recommendation and for entrusting UltraFix with your property repair needs. We greatly appreciate your kind words and are thrilled to hear that we have consistently exceeded your expectations.
At UltraFix, we are dedicated to providing reliable and skilled appliance repair services to ensure the smooth operation of your properties. It's our pleasure to assist you in maintaining the quality and functionality of your appliances, and we're committed to delivering excellence with every service call.
Your satisfaction and confidence in our services mean the world to us, and we look forward to continuing to serve you with the same level of professionalism and expertise in the future.
If there's ever anything more we can do to support you and your properties, please don't hesitate to reach out. Thank you again for your trust in UltraFix.
Ultrafix needs more/better part suppliers
It was an easy repair on a 5 year old gas range. Parts were available on multiple, reputable, spare part websites. However, UltraFix said they could not find the parts from their "trusted" supplier. They get to take their trip fee as profit and walk away. Just get the parts from a different source!!!
June 3, 2024
Reply from UltraFix Appliance Repair
Thank you for sharing your feedback with us regarding your recent experience with UltraFix. We're truly sorry to hear about the frustration you encountered during the repair process of your gas range.
We understand how important it is to have your appliance back up and running smoothly, especially when parts are readily available from reputable suppliers. We apologize for any inconvenience caused by our inability to source the necessary parts through our usual channels.
Your comments are invaluable to us, and we appreciate the opportunity to improve our services. We'll take your feedback into consideration and explore alternative sourcing options to better meet the needs of our customers in similar situations in the future.
If there's anything further we can do to assist you or if you'd like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we're committed to addressing any concerns you may have.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
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We got murdered
We got murdered. In the end, we didn't do our due diligence, so it's on us. But they charged us $1300 to install what ended up to be a $100 part and 30 minutes of work. THEN Charged us $500 to clean the fridge components, THEN wanted $5000 to replace the fridge components. We called in Hauck Appliance and had our refrigerator fixed for $200. We just bought the house, had a ton of contractors in and out and they totally took advantage of us. Then tried to slide us cards to do side work to steal from the company they work for. No idea how they sleep at night.
April 24, 2024
Unprompted review
Very knowledgeable and professional…
Very knowledgeable and professional tech . Prompt on time and reliable .
May 18, 2024
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Reasonably priced and very responsive
May 6, 2024
Quick turnaround time and availability…
Quick turnaround time and availability for the repair once the part was in.
Thank you!
April 22, 2024
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Great service…thanks Kamal
April 27, 2024
Excellent Experience
Great communication with the technician, knowlegde, and efficient repair.
April 5, 2024
Just to get your money… scam!
They came and charged $85 and said that my dishwasher was very very bad (I got less than 2 years ago)… to fix it, they charged $287 to replace some pieces. My friend who does not understand that much came, reset the machine watching a youtube video and it’s working again. SCAM!!
April 9, 2024
Dishwasher still leaking
Dishwasher still leaking. I contacted repair person to let them know and he asked for a video. I had to take the panel off myself to take a video of the leak. He said we would be put on the schedule this week. It’s Thursday and I haven’t heard back. I sent the video last Saturday and he was notified it was still leaking last Friday. We paid over $500 for the repair.
April 12, 2024
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First they came out and said I needed a…
First they came out and said I needed a whole new ice maker for $400+. Came and installed, didn’t work. Called them back, they came, worked on it and it worked for a day. Called them AGAIN, they came out and it finally worked for a few months! 3 to be exact! No longer working!! Called them AGAIN only to be told it is out of warranty!! This is ridiculous! How can a company treat people like this?? I paid them upfront for nothing! Call someone else don’t waste your money!
April 15, 2024
Unprompted review
Available and Punctual
Always a good experience, they’re timely and transparent with communication.
April 6, 2024
Inefficient Service
1. Technician showed up on 4/4 without giving an ETA text as they promised they would do so.
2. Needed a part for the repair; ordered and received 50% payment before he left.
3. He informed repair will be done within 5 business days. Today is 4/10 (4th business days); no news from UltraFix.
4. I called and was told there was no part being ordered and no technician came to my home to diagnose any appliances!
5. I then provided invoice # for the 50% payment. The person on the phone suddenly was able to see my information!
6. Not sure if the part was actually ordered on 4/4 or 4/10 after I called.
Conclusion:
My first time using UltraFix after I called LG and was given contact. Will not use UltraFix anymore; going back to my usual good old Sears Repairs.
April 3, 2024
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