Ultra Sabers Reviews 

It took nearly five months for a very basic sabre to finally arrive then it stopped working about a month later open it up to see the wiring poorly stuck to the hilt with tape that had come loose great quality work there lol.

wel i had a saber from ultrasabers for a week dident hit anything because i dident want it to break but out of nowhere it just broke for every wane wanting to by from ultrasaber dont

If I could give Ultrasabers no stars I absolutely would. NEVER purchase from this company. Ordered 2 sabers for a Father’s Day gift, the company charged my debit card upon checking out then several days later wrote me an email stating that my billing address had to be the same as the shipping address or I would have to fill out a verification sheet which states to send a photo/copy of my drivers license and front and back of my debit card. Ultrasabers isn’t a company to trust to protect your personal information and why would I send a copy of my debit card considering the company already charged my bank account. I am a traveling respiratory therapist under contract now and I do not live with the person whom I made the purchase for, so of course the billing and shipping address will be different. Asked for a refund and this company is charging me a 20% restocking fee on an order that has never left their facility. Which is over $65 dollars handed to them for free on an order I never received or seen. It’s ridiculous!!!!!!

Disclaimer: My experience can be different from yours. This review is based on experience in 2017.

Summary:
I bought from Ultra Sabers nearly five years ago. I do not know if things have changed, but my experience with Ultra Sabers was positive. Firstly, I bought one mystery saber and another based on Star Killer (Stalker) saber. They were at an affordable price and the blades are battle-ready. The product is a great entry point for lightsaber collectors and/or duelists. I recommend the company to people interested in entering this hobby.

Product Review:
These products are good for the price. The LEDs are substantially stronger compared to the ones in the Black Series (Disney) sabers, although it is much duller compared to the high-end Neo-Pixel sabers. The blades are very durable, especially the thickest one (although the light will be duller). The hilt itself has a simplistic design and is generally quite big. Compared to the Black Series sabers again, they are about the same size, if not bigger. The quality of design and material is noticeable worse compared to the Black Series products. However, since Black Series is not built for dueling (as it has built-in LEDs in the blade), this is a good option, especially for those with larger hands. Also, the product has some limitations, as some hilts such as the one I ordered are not allowed/ recommended for duels as it has sharp prongs (which should be noted before ordering). Moreover, the battery pack sometimes is stuck within the blade and there are some design issues.

Communication:
I had an overwhelmingly positive experience with the customer service, especially via the chat function. I received periodic update mails, and I received the product quickly.

Overall, I believe that the company is good to deal with, although their products are catered more to casual/new members of the lightsaber community.

Some time back I ordered a saber from ultra saber and it was without a doubt one of my easily regrettable purchases. I bought my saber and after a long several month wait, I received my saber with a broken LED that I paid a whole $20 extra to get. Upset by the defective saber, I emailed their help center in hope to send it in and get it repaired. They told me to simply try new batteries. When I did, nothing changed. I wrote back to inform that it didn’t work and never got a response. After a while of putting up with the incorrect saber color and some extremely light usage, a wire in the hilt snapped leaving the saber useless. I got back to ultra saber yet again to try and use the 1 year free repair warranty they had but found out I was over the margin by just a few weeks. I thought I had full rights to be eligible for free repairs seen as I had contacted about repair before the warrant expired. But, I was told I’d have to pay full price to get everything repaired (almost enough to buy a new saber). There are so many better companies out there with better sabers and I sure hope better costumer service.

Absolutely terrible. I have been extremely patient and waited for an entire year for my order. One lightsaber. Time and time again I have been told to wait for 2 months eg. and when that time was up I was told to wait another 3 months etc. I regret ordering from this company and I feel like I have been scammed

Excellent sabers! Just got my first one from them and it is of very good quality. Had some problems with payment method, but their customer service was fast and helpful in their responses.

worst lightsaber company out there honestly i cant even say something that hasn't already been said atleast a thousand times before

This place sucks they sent me a saber with a bad speaker I knew from the get go from when I turned it on. Had a crackle and pop sound to it. 5 minutes after having it on the speaker went out! And on top of that they fight you to get your money and if you do they charge you 20% this place sucks horribly! I don't recommend this dealer. Save the extra money and go to vadars vault!

Waiting for my saber since April, everytime I contact them they say 3-4 weeks and that for more then 6 month now.

At this point it has been 11 months since I placed my order, the customer service has been atrocious and has, in the nearly a year that my order has been delayed, neither answered nor returned a single one of my calls. They have however replied to my emails, although I can’t say that’s worth much considering the content of their replies, basically throughout this entire ordeal I receive continual periodic emails telling me that I can expect my order to be shipped in “ 3-4 weeks” after these timeframes go by if I email customer service In light of their not coming through I am invariably told “ these time frames are just an estimate and are no guarantee “ basically telling me I can take a hike and they’ll send it out as late as they please and there is nothing I can do about it. Upon further entreating upon their customer service, the only options they offer is to substitute the products I paid for with other products of MUCH lower value- finally, and to put this next part into perspective I placed this order as a birthday gift for my younger brother, and not only has it roundly missed my being able to give it to him on time, it seems like there is a good chance the order won’t even arrive in time for his NEXT birthday, with that in mind, I emailed customer service and requested that they send at least the one saber from the order which I could see is currently in stock now so that I will have something to give him at least, and for the rest of the order I’ll wait, to this they replied that I would have to pay extra to have the partial order sent out. So basically, my only options are to pay extra to have an incomplete order sent out nearly a year late, or to receive an order worth far less than I paid for. It is an affront to all respectable merchants that this sham is still in business, never order from these people.

Terrible craftsmanship, no chassis, order #1 took a month to arrive, order #2 was cancelled, but arrived 6 months after cancellation. They won't read your customer support tickets. They also tend to delete 1 star reviews.

Don’t waste your money. I order a Renegade LE in June for my sons birthday. It said lead time was 3-4 weeks which gave me a week to spare. When it came close to his birthday, I emailed to find out what was going on. I was told that they were having problems getting the hilts and if I changed my order I would get it faster. My son, who is autistic, wanted the renegade. He asked for the Disney black series but I wanted to do something special for him. I was told that the hilts would be in in the beginning of august, then the end of august. August turned into September and finally I received the light saber October 10. Four months after I placed the order. The blades came stuffed with cellophane which we thought was for protection. No instructions were sent with the light saber. We discarded the cellophane along with the box. When we charged the batteries and tried the lightsaber, we could not see the color in the blades very well. You can not call them because they will not answer. You have to email. That is when I was told that the cellophane stuffed inside was to project the light. I could buy more cellophane for $5 a blade. Really? This was a $600 light saber. Also the flash on clash does not work. They said that I could send it back at my expense and if they found a problem with it, they would reimburse me $12 for shipping. No thanks. I wasted enough money with this rip off company. Do yourself a favor. Just buy the black series, way less $$$ and works better. I will never do business with this company again.

They all sleep with eachother in the warehouse is probably why they don’t get anything done. Owner brags about how much he is more superior than the rest and yes we got paid $8 and we couldn’t have a phone close to us or we would get fired. He tried to make a pass and when I said something he said not to threaten him or his business when he has unlimited resources. He needs to be in jail!

The lightsaber itself is good. But I also paid for a saber stand, a covertec clip, a blade plug, and an Allen wrench, none of which came in the box. The only things that came in were the saber itself and the charger. When asked about the missing items, they didn't even respond. All this, including the fact the box came with the top ripped off, forces me to give ultrasabers a 1 star rating.

I had a group order of 1300$ for some sabers. Website said 2 to 3 weeks to ship, when it really took exactly 6 months. I emailed once a week to check on my order, just to get no response. Had to threaten to call Attorney General of Texas in order to get a response. They responded immediately to that email, so it just proved they blatantly ignored all my other emails. The quality of the sabers were sub par, and we were supposed to get a really good deal that included 4 free "frankensabers" made from various pieces of different sabers. Each extra saber we got for free looked identical to their most basic sabers they offer, and most of them looked like they had design flaws or scratches in them. They barely work, and overall, I had a horrible experience with this company. Best advice is to throughly read reviews from multiple sources, and deeply take into consideration why they have so many bad reviews compared to good ones.

Don’t listen to the good reviews this company is terrible. They will respond to your emails, but they will never resolve any issues. Order an in stock item that is still in stock on their website and a year later I still can’t get a ship date. They tell me now I can’t get a refund because I waited to try and receive my item I ordered and now it’s been to long. After having to threaten them I finally got a refund. Order from any other company you will be glad you did

Absolute garbage. I ordered the graflex and it came to me in pieces. No damage to the box, no damage to the bubble wrap, but the saber itself was in ruins. The cap on the blade fell off, the screws were loose and the screw holes stripped out, the battery pack was jammed so tightly into the hilt it was impossible to remove, and the buttons and dials simply fell off. I’ve tried numerous times to get into contact with them and they refuse to respond in any way. I spent $300+ And they delivered a box of broken garbage. I’ll never buy from them again. Saberforge however is my new go to. Longer wait time but the quality of the sabers and level of customer service is amazing!

Got 3 sabers, all of which came within a week and were built with great quality. Instructions were easy to figure out for emerald sound board. Would highly recommend. Initiate would be a great saber for any youngling.

Don’t ever order from these people l. With a F BBB rating I can see where I went wrong. Got the wrong hilt and was told I needed to pay 20% or $132 as a “restocking fee”. Customer service was rude and a joke.
Google more review then mine.
On the Better Business Bureau website they have a 1.22 review rating and one worker called it a Chinese sweatshop in the heart of Texas.
Go else where this company is trash.

Learn from my mistake fully check reviews not just a few good ones with the #ultrasabers.