Ultra Sabers Reviews 

So we order 2 lightsabers. Website is nicely layed out and there is a wide variety of hilts, blade colours etc. so far so good.
Now, 6 months later, we're still being told that we'll have to wait for them to restock. I mean, can happen. So we try to cancel the order like anyone else would and it turns out we have to pay 20% for "restocking", which is about a hundred quid for us.

Conclusion: unable to be arsed to be revisiting them. out of fear, that they either just wouldn't send me what I ordered, or that they are going to nick my money.

Ordered a Dominix LE V5 with premium sound. My order arrived in 3 weeks and everything works great. I've read other reviews that their orders took several months with zero customer service response.
Thankfully that wasn't the case for me. I even placed a 2nd order for an Azure Fallen and a mystery box saber with sound, today I received a detailed email that a part for my Azure Fallen wasn't in stock at the moment, but that the part would arrive in a few days and to keep an eye on my email for tracking info in about 2 weeks. If the saber ships when they say, that'll be about 4 weeks from the time I placed my order, honestly not that bad considering most saber shops have a 12 week minimum lead time at the moment, also was grateful to their customer service for reaching out with an update.

If you're willing to wait 3 literal months for a light saber, then do it. They're good quality. Don't expect any updates on your order, you'll get a random email that your order is on it's way. Don't plan on moving within that time like we did cause you'll have a nice run around with the post office and the current owners of where you moved from :,D

My experience:
I purchased 2 sabers and sent emails because I had questions about them. Waited 3 months with no response to any of my 4 emails. The order status on the webpage remained as "Processing" for the entire 3 months. Requested to cancel the order but they wouldn't respond so I had to reach out to my bank to get a refund. Still never received responses to any of my other messages 7 months later.

Advice to Buyers: Here's the thing about Ultrasabers, if you do manage to get a saber then awesome. Unfortunately, if there are problems with delivery or a part breaks, you're out of luck and they won't care one bit.

Brutal the saber broke on arrival and one after 2 months of sitting in the corner of my room.. unexplainable... no support.. avoid this company like the plague.

Received a damage and poorly crafted order over three months ago and I'm still waiting on their awful customer service to correct it. I hear from them about once a week and it's always some excuse as to why they're still dragging their feet. Avoid this company like the plague.

This company is the reason that review sites need to start offering zero stars as an option. They are simply crooks who steal your
Money and never send merchandise or respond to queries.

I purchased an ultrasaber last year and the product seemed ok. However since it was shipped after the guaranteed 3 week time window I was sent a coupon code for 20 percent off my next purchase. So last week I attempted to use the coupon. It said invalid. 3 emails later and 2 phone calls I finally recieved a reply from them by email. After several back and forth and a new 20 percent coupon sent to me, which also did not work they basically said it was my fault the code didn't work and did not give a solution to allow the coupon to work. They then stopped responding to my email asking them to give me a solution. This is very poor customer service. Also the 10 percent off code on the internet does not apply either. So the fact that no coupon code works is fraudulent advertising in my opinion. I have instead for about the same price ordered a new saber from amazon, about 80 dollars.

Ordered an initiate v4 with a blazing red blade, and was really excited because it would be the first lightsaber I'd ever own. Got to reading some of the reviews on here and started panicking over whether it would arrive and how long I had to wait and all that. I ordered it on the 17th of september and it arrived on the 26th, I couldn't be more happy with the quality of the product and the timely manor in which it was delivered to me. I'll definitely be buying from ultrasabers again!

Absolutely terrible experience from start to finish! Do not waste your money ordering from this company the customer service is the worst I have ever experienced. I wish i had read the reviews on here before ordering and saved myself a lot of bother.

I ordered a lightsabre for my son at the beginning of May and after 7 weeks contacted them to ask for an update on my order as it just showed as processing. After hearing nothing for a further 2 weeks I raised a claim with my credit company. After a further 10 weeks Ultrasabers contacted me to say that during an audit they had noticed there had been a delay on my order due to missing parts and I could either wait another 11-13 weeks for it or change my order. I declined both options and asked for a refund as my son only wanted the one we had originally ordered but I wasn't prepared to wait another 3 months as I felt 7 months was an unacceptable length of time to wait. It was at this point that I was told I would be charged a 20% restocking fee for cancelling my order. I felt this was completely unnaceptable as i ordered a product in good faith that was stated as being in stock and was only cancelling it as they were unable to fulfil the order without expecting me to wait 7 months for it!! After several heated email exchanges they refunded me the amount minus the 20% and have not responded to any of my emails since. I am certain they would not have responded at all had I not asked my credit card company to investigate.

I bought a lightsaber from them 4 months ago and counting. There was no confirmation email. I checked the website weekly to see if my saber had been processed and sure enough it hadn't. I emailed them twice with no response. I called them twice with no response. Their customer service is beyond apalling. It's outrageous, it's unfair. I'm leaving a review so others won't waste their money on an item that's worth too much money.

The saber seemed well made. A metal piece fell off. I repaired with clear glue. I purchased rechargeable batteries. They sent one time use batteries. Not one to be hung up on small things, I messaged their support. No response after months. I bought the same batteries they sent from a vendor online. The light has begun a slight flicker with no sparring done.

Ordered a €75 mystery box it came after 2 months. It was an aeon V3 av switch guardian blue. Nice.

Ok so I ordered the Dominix V5 right? They email me saying that my order is out of stock and it had been 4 MONTHS. Then they finally responded. I was then able to change my order. Once they respond to you you can email them back and they will answer in a day or too. Overall it was a long but worthwhile wait.

We didn't get it we are getting a full refund as they haven't even started making it yet.

If I could give 0 stars, I would. Been waiting on our saber for about 8 weeks now. We were told it would ship in 4 weeks. Terrible company. Buyer beware.

I bought the dark initiate v4 in tri-adgean silver with color discs. It ended up being a really quality product, even though I was sceptical at first, since i have never bought one before. The only bad thing about the saber was that it took the better part of 2 months to arrive. The hilt is surprisingly sturdy, and the light is very bright, even with two color discs in at once. I only wish the discs themselves would be more absolute colors. The red, green, and blue, should show up as their respective color. Instead, you have to experiment with them to see what looks nice.

Awesome customer service! Awesome product! I am currently deployed, but my packages arrived much earlier than expected, and 100% accurate to my order. I was hesitant to order from this company do to the many recent negative reviews, however, I am more than pleased with my order and the service provided. 10/10 would recommend. I hope everyone receives the service and timely responses and shipping that I received.

There was a problem with the courier's but that was not the company fault. All resolved and kids love the Sabers, currently running round the house with mock battles 😁 well made and pretty robust, lasted more than 30 min and going strong with 2 teenagers so can't complain.. Many features built in and loud clear sound effects so very impressed, thanks for a great product..

I'm giving it 3 stars because I haven't seen ore used the saber yet i orders it about 8 weeks ago and it still says processing and and the saber I got wasn't even out of stock.

I have heard great things about them but the costumer service as well as the shipping speed is terrible but I am still super excited for the saber to come.

So I think If you are willing to wait for a long time and sent impatient like me then go ahead but if you can't wait I would find a different website