UltraVPN Reviews 771

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

As many people here, I had the exact same thing happening to me. I stopped my subscription a year ago. Then last week out of the blue, they took 180€ from my bank account. Indeed the customer se... See more

Company replied

Rated 3 out of 5 stars

What a scam! They apparently subscribed me 2 years ago and now, out of the blue, charged me for nearly 200 USD. Edit: After sending the complaint, they acted fast and fair, and initiated the refun... See more

Company replied

Rated 4 out of 5 stars

Two issues: 1) too many attempt to divert (Push Now etc), whether ads or not - all of which my computer security is blocking malicious material from. Your site doesn't feel very safe. 2) I'm a big fa... See more

Rated 1 out of 5 stars

I paid 2 years ago to try them out. I used it for 1 week, and then forgot about it. They then try and deduct a huge deduction for the next 2 years. I contacted them and told them I am not using the se... See more

Company replied

Company details

  1. VPN Service
  2. Internet Service Provider

About UltraVPN

Written by the company

About Us:

UltraVPN offers the best synthesis of benefits, value, and cost. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. Unlike VPN services that rely on virtual servers, we ensure optimal performance by using 830+bare metal servers in 125 locations worldwide.

Additional Features:

  • Up to 5 unique users with up to 5 device connections each.
  • Available for Windows, Mac, iOS, Android, Linux, Smart TV, Routers, and Chrome.
  • 830+ bare metal servers in 125 locations.
  • 24/7 live chat and email support from our Customer Service team.
  • ULTRAVPN Premium uses Hydra, a proprietary protocol awarded for reliability and speed, but users can connect to other protocols like OpenVPN and IPSec, too.
  • SmartVPN allows users to select apps and domains to bypass the VPN.

Dark Web Scan

Dark Web Scan keeps user information safe even across the dark web by searching, tracking, and notifying users of anything that could compromise their security.

PassWatch Password Manager

PassWatch safely stores user log-ins and account information while automatically generating new and secure passwords to protect data and prevent unwanted access from hackers and identity thieves.

30-day Money Back Guarantee:

Your satisfaction is our top priority. If you decide during the first 30 days, that our service is not the product for you, we'll refund your subscription fees in full.

About UltraVPN:

UltraVPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites from any device, anywhere—at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.



Contact info

2.7

Poor

TrustScore 2.5 out of 5

771 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Seems to work great

Seems to work exactly as advertised and like any VPN, however you will never truly know if it works or not until it might be to late IMO

December 2, 2020
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Rated 2 out of 5 stars

On Black Friday I purchased the 12…

On Black Friday I purchased the 12 month contract which it was advertised at £27,00. My card was charged for £32,40. I have checked the invoice and there is an extra charge tax(vat??) for £5,40. I talked with the online customer service and they were unable to provide any answers nor a refund. I talked with customer support via phone again could not say anything about the extra charge or a refund. I have send an e-mail (as advised) to billing and 2 days later I haven’t heard back. NOWHERE at their website states that the price was without VAT, nor when you actually buying the product. It is at least unethical they way that they charge tax. I hope I won’t have to cancel the whole subscription. Be careful when you actually buying from them and take screenshots

November 29, 2020
Unprompted review
Rated 1 out of 5 stars

Beware!

I was asked to leave some feedback, unfortunately it's not good. I am now into my second year with UltraVPN and it works great on my laptop, no issues at all. However, my licence covers three devices and when I try and use the app on my phone (Android) it doesn't work, which completely defeats the object of having a VPN. After a bit digging about on the internet it seems this is a common problem with UltraVPN and the developers have no intention of fixing it. I tried on several occasions over the last 6 months to get the company to either fix it or give me a refund. To date, neither has happened. Also, beware of a large price hike after your first year, I had to negotiate really hard. I wish now that I had just moved supplier. Avoid at all costs, you have been warned.

November 29, 2020
Rated 5 out of 5 stars

Works great

Works beautifully well! Watch international or region-restricted shows from the comfort of your own home - all while staying safe & anonymous on the net. Never had any issues. Would recommend.

November 27, 2020
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Rated 1 out of 5 stars

Ultra VPN used to be good

Ultra VPN used to be good. Still decent on PC. But the mobile App is garbage. It needs to be uninstalled and reinstalled every time just to get it working. Otherwise it stays on the splash page eternally. The reviews on the App Store all say the same thing, but they aren't recognizing the issue. As soon as my subscription is over I'm moving over to another VPN. This one only allows three pieces of hardware to use it with one sub, while most others are 5.

November 26, 2020
Rated 1 out of 5 stars

I decided to stop using UltraVPN when…

I decided to stop using UltraVPN when they tried to charge me over £70 on an automatic renewal. When I challenged them on the cost they offered me a price of about £25. I decided that I didn't like their business ethics so decided to go elsewhere. I uninstalled the product, apparently successfully, but it still shows up as available under 'Dial Up and VPN' section so the uninstall is faulty. I emailed their support site explaining the issue and they sent me a stock email advising me how to run the uninstall I had already run. Not very happy with their support either now.

November 26, 2020
Unprompted review
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Rated 5 out of 5 stars

c'est super

c'est super, je me sais plus protégé maintenant et ma connexion est plus stable avec netflix . merci
My connection is more stable now with netflix and I feel that my computer is more protected, it is super .. thank you

November 19, 2020
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