Disappointing Experience – Beware of Return Fees
I am very disappointed with my experience and would not purchase from this company again.
The shipping fee was $9.95, and I was charged another $9.95 to return the item, bringing the total to $19.90 just for shipping and returning a product. I find this extremely excessive, especially considering that the return was necessary because the size L runs as XL and I was also dissatisfied with the quality. No too good as advertised.
Customer service was another disappointment. I received no response to my emails until I mentioned that I would dispute the charge. Only then did they respond, claiming that my previous emails had gone to their spam folder. There is also no customer service phone number available, which makes resolving issues even more frustrating.
Charging nearly $20 in shipping and return fees through USPS is unreasonable in my opinion. Between the product quality, inaccurate sizing, excessive fees, and poor customer service, this was a very disappointing experience. I would not recommend purchasing from this company. Just be aware!!!